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Skills Set

Analysis and Presentation

Experience & ability to research, deduce and write reports, proposals, advertisements, public presentations, etc.  

Customer Service Training

 Experience (3+ yrs) in Customer service, Persuasion, Conflict management and Acquisitions

Data Entry and Analysis

Ability to Create, file and interpret company and client information securely

Digital Media & Graphic Design

Experience in  Digital Media  for Social media marketing, promotions and product design 

Information Technology

Ability to manage, implement and support company networks and data base systems

Marketing Communication & Strategy

Knowledge and Experience In Digital, Social Media and Promotions Marketing

Office Management, Microsoft Office & Productivity Software, Reports

Superior Knowledge & Experience in Productivity software, Office management, Document organization and scheduling  

Project & Team Management

Experience and ability to Research, Develop & Execute Company Projects, Goals or Events

Sales and Negotiation

Experience (3yrs)  to persuade, prospect and acquire  new customers, business clients and Projects

Training & Development

Experience and Training in workshop facilitation, staff training and personal development training for work and personal life

Website Design

Ability to create, manage and maintain websites, marketing material and content creation 

References

Adrian Augier - Landmark Events Ltd

Creative Director -285-2666/452-8416

Alan Maher Jr. - Yodle Inc.

Sales Performance Manager/Trainer 1-978-852-0419

Drenia Frederick - Cultural Development Foundation -Events & Production Director  - 758-485-8228

Khervelle Pamphille - VRBO - Km2 Solutions

Former Supervisor -+1 (758) 726-1490

Hierland  Peter- That's Wassup Saint Lucia -

Owner - 758-485-2231

Summary

Skilled in Event Production, Sales, Marketing, and Management; marketing most of all is my passion. I am looking for a position and company a potential for growth and creativity   

Work experience

November 2019Present

International Customer Service (Property managers)

VRBO - Vacation Rentals By Owners - KM2 Solutions Ltd.
  • Provide detailed account information & support to property owners in the US, UK, & Europe  
  • Reservation management
  • Payment Processing & Book Keeping 
  • Market analysis and Data Consultation 
  • Provide Detailed Reports on client interactions and accounts
  • Provide Solutions to technical issues 
20192019

Marketing Representative

Travel Smart VIP Luxury Vacations
  • Provide orientation tour and description of hotel, services and facilities
  • Book Guests for Tours of Hotel and property
  • Book restaurant reservations on behalf of guests and VIPs
  • Provide solutions to guests on issues
  • Recommend excursions, services or products to guests to best enjoy their vacation
20172018

Production Manager (1 year - Contract)

That's Wassup Saint Lucia
  • Confer with staff at a chosen event site to coordinate details.
  • Inspect event facilities to ensure that they conform to customer requirements.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
    20162017

    CUSTOMER SERVICE REPRESENTATIVE - Training Assistance

    Velox Performance
    • Account Management
    • Assist in Training New and Potential Representatives
    • Answering Queries on Company, products and Services
    • Sale of Products
    20162016

    SALES SUPPORT REPRESENTATIVE

    ArkTel Telecommunications
    • Call clients for subscription sales or to renew contracts
    • Provide clients with estimates of the costs of advertising products or services.
    • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.
    20132015

    SALES & MARKETING REPRESENTATIVE

    YODLE Inc - Km2 Solutions Ltd.
    • Identify new advertising markets, and propose products to serve them.
    • Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance.
    • Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.
    • Provide clients with estimates of the costs of advertising products or services.
    20122017

    JUNIOR EVENT COORDINATOR (contracted)

    LANDMARK EVENTS LTD
    • Confer with staff at a chosen event site to coordinate details.
    • Inspect event facilities to ensure that they conform to customer requirements.
    • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
    • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
    • Obtain permits from fire and health departments to erect displays and exhibits and serve food at events..
    20122013

    Executive Editor

    That's Wassup Saint Lucia Youth Magazine
    • Review, proof-read and edit any magazine submissions
    • Check for grammatical errors and coordinate with writers accordingly or corrections
    • Fact-checking all articles submitted by freelance writers and team 
    • Ensuring timely submission of all articles for publishing online 
    • Coordinating with fellow staff to manage submission timelines 

    Education

    June 2021

    Currently Pursuing Project Management -

    University of the West Indies (U.W.I.)

    Project management Certification 

    20102012

    Cambridge A-Level Examination

    Sir Arthur Lewis Community College
    • Sociology
    • Business Management
    • Literature
    • Communications 
    20052010

    Caribbean Examinations Certificate

    Saint Mary's College
    • Literature
    • English A
    • Mathematics
    • Information Technology
    • Social Studies
    • Biology
    • Integrated Sciences

    Portfolio

    Past Experience in Coordination and Management