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Executive Summary

Visionary leader with a proven track record of product delivery spanning 20+ years of professional experience in technology.

Innovative, highly motivated product and technology owner with experience across business lines, architecture, infrastructure, development and support. Leader in strategic and organisational transformation with a focus on the ideation and execution of viable solutions.

Key Achievements:

  • Ability to gain trust and support from senior leaders at C-level positions (CEO, CIO, CSO, CDO, COO) in both business and technology functions due to the innovation and real world gains achieved by the platforms I design and/or maintain.
  • Capable of identifying and achieving significant organisational cost savings (millions) by reducing duplication of work and technology inefficiencies. Most recently realised a cost saving of over 3.4 million USD for a single product.
  • Leader, evangelist and driving force behind the desktop/tablet/mobile platforms that have been rolled out for over 150,000 employees globally to achieve cost savings and to improve colleague satisfaction and engagement.
  • Innovation and successful delivery of digital platforms at multiple global organisations across desktop/tablet and mobile for both external clients and internal employees.
  • Optimisation and refinement of DevOps pipelines to enable multiple releases daily and full automation of testing and deployment to on-premise or cloud infrastructure.
  • Always driving engineering excellence throughout product teams and partner teams to improve quality and speed to market for all products produced on any digital platform.
  • All digital platforms produced are globally resilient and have scaled to serve hundreds of thousands of clients.

Mission: “To build the most innovative and client centric products possible, on time and within budget”

Professional Experience

2017Present

Head, Digital Solutions

Standard Chartered Bank

An executive director role tasked with building internal digital products across the entire bank.

In order to achieve this goal I have built multiple cross functional product teams made up of Product Management, UX Design, Frontend Engineering, API engineering, Data Engineering (incl ML) and Test Engineering. These teams span across Singapore, China and Chennai.

Together we have built the "Leap" digital platform which is capable of delivering new products quickly and more cheaply while ensuring a world class user experience (desktop and mobile) as well as interoperability via API.

The transformational products we have delivered on the platform are delighting our colleagues and simplifying the bank in amazing ways. They have also enabled the bank to rapidly digitally transform to meet the challenges posed by the pandemic for our colleagues, head on.

Milestones:

  • In early 2018 our first solution was delivered within 3 months from inception reducing on-premise database deployment time from months to seconds.
  • Achieved an IRR of over 500% in 2018 based on the cost of capital deployed against efficiencies delivered (Automation / User Experience)
  • 12 months after the launch of our homepage in late 2019, all employees (100K+) now use our platform to improve their colleague experience.
  • The platform capabilities (SDK and Design System) evolved to cut delivery of each product by almost half in 2019.
  • In 2020 the platform now empowers multiple partner teams across the bank to deliver their own products more effectively.
  • The platform has proven success bringing together disparate enterprise systems into a cohesive colleague experience and challenging the status quo by raising the bar for vendor products.
  • Over 30 end to end solutions delivered in 2020, 75+ in total
  • Saving over 7,000,000 minutes per year for our colleagues
  • Within 3 weeks, just after the pandemic, we delivered a covid-19 response to help our colleagues connect and use digital collaboration tools including; Hybrid-Working landing page, location based service availability and VPN Analytics.
  • In 2022 more than 12 partner teams leverage the platform in 2021 to build their own solutions proving the federated model.
  • In 2022, the platform now serves every user in the bank and provides a compelling developer framework to quickly build internal applications that delight users.
20162017

Product Manager

Citibank Fintech

Product Owner of "Authorize" for the Citibank Open Banking platform.

Provide global customers with an intuitive and secure user experience to enable the use of their Citibank data in their application of choice. 

Member of a dynamic and experienced product management team responsible for defining, building and evangelising the Citibank Open Banking platform from both a business and technology perspective:

  • Partnered with other product owners to build the Citibank Developer Hub.
  • Defined monetization strategies for Open Banking APIs.
  • Partnered with Citibank internal fraud and security teams to ensure products met regulatory standards across global jurisdictions.
  • Partnered with other members of the Fintech team on hackathons built around our Open Banking platform.
  • Partnered with fintech startups in Singapore, San Fransisco, New York and Singapore to ensure smooth on-boarding and safe use of customer data.
  • Attended Fintech festivals and client events in San Francisco, New York and Singapore to evangelise our Open Banking platform.
20132016

Head of Investment Banking and Enterprise Digital (APAC)

BARCLAYS
  • Regional management for the following technology groups: Sales IT, Mobile Dev, Web Portal, Corporate Communications, Risk Services Group, CRM, Data Visualisation, Authentication and Entitlements, Usage Analytics, Front End Dev and RTB
  • Product ownership: BARX.com (GLBL), Barclays Now (GLBL), Barclays Live (APAC), Barclays Terms for Electronic Trading (GLBL) and BARX Certificate management (GLBL)
  • Spearheading strategic and organisational transformation and solutions.
  • Lead Architect: Investment Bank, Barclays Group and Functions
  • Member of the Investment Bank Architecture Committee
  • Evangelist for Agile Methodologies
  • Evangelist for customer centric design and design-led approach
  • Security and Control frameworks
  • Project governance and management (Regulatory)

Key Skills: Innovation, Ideation, Management, Leadership, Project management, Governance, UX, CX, Agile, DevOps

Key Technologies: Cloud, PaaS, SaaS, Objective-c, Android, Java, Spring, API/Microservices, HTML(5), Javascript, CSS, SQL, NoSQL, SAML, oAuth, SSL/TLS, PKI, CI/CD

20122013

Head of Web Portal Services (APAC), VP

BARCLAYS INVESTMENT BANK
  • Management for the following technology groups: Portal Development, Corporate Communications, Authentication and Entitlements, Usage Analytics
  • Product ownership: Barclays Now (global), Barclays Live (APAC), BARX.com (global), Barclays Terms for Electronic Trading (global), BARX Certificate management (global) and Barclays Phonebook (global)
  • BARX Monetary Authority of Singapore remediation programme, ensuring the bank's trading license and reputation remained intact.
  • Security and Control frameworks
  • Project governance and management (Regulatory)

Key Skills: Management, Leadership, Project management, governance

Key Technologies: Java, Spring, Microservices, HTML(5), Javascript, CSS, MSSQL, Oracle, SSL/TLS, PKI

20092012

Head of Equities Client Connectivity (APAC), VP

BARCLAYS INVESTMENT BANK

Technology Product Management:

  • Global ownership of leased line FIX  and FIX over internet connectivity development/infrastructure enabling thousands of low latency client trading connections - processing £2B Gap trade volume per day
  • BARX Sales customer on-boarding flow (legal terms and acceptance)
  • BARX Marketing website: http://www.barx.com/ 
  • BARX Certificate issuance and tracking for clients trading on BARX.
  • Regional ownership of client order routing system (FIRST).
  • Development of the AutoFX algorithm for the London Desk
  • Project governance and management (Regulatory)

Key Skills: Leadership, Project management, governance

Key Technologies: C++, Java, STRUTS, (X)HTML, Javascript, CSS, MSSQL, SSL/TLS, PKI

20072009

eCommerce Technology, AVP

BARCLAYS INVESTMENT BANK

Various development projects focused around FIX and Web application architecture:

  • FIX Gateway Admin console – used to track and configured client FIX session cross asset class
  • BARX STP – FIX drop copy formatting tool, responsible for front end admin console.
  • BARX.com – Responsible for content management and deployment of the marketing website for BARX.
  • ecommerce.barcap.com – Responsible for development of certificate management portal
  • External SSO – developed an external SSO solution for ecommerce.barcap.com

Key Technologies: Java, (X)HTML, Javascript, CSS, AJAX, FIX, MSSQL, Oracle, SSL/TLS, PKI

20062007

eCommerce Web Services, AVP

BARCLAYS INVESTMENT BANK

Infrastructure Support and Deployment responsibilities:

  • Web Technology Support and Deployment on a variety of platforms.
  • Design and deployment of firewall infrastructure and configuration to global sites including USA, Japan and UK.
  • Work in the USA facilitated the connection of recent merger acquisitions.
  • Responsible for support activities surrounding firewall connections to exchanges and client FIX connections.

Key Technologies: Redhat, Solaris, Checkpoint, Fortigate, Tomcat, Apache, SSL/TLS, PKI, Perl, Python

20022006

Systems Architect

CHU Underwriting Agencies Pty Ltd

Architect, Development and Support responsibilities:

  • Client facing broker insurance system: http://www.chuniverse.com.au/
    Client facing Marketing website: http://www.chu.com.au/
  • Intranet development framework, which was basis for new internal insurance applications.
  • Development of internal banking and reconciliation software
  • Development of internal FAQ and claims systems.
  • Design, administration and tuning of central insurance database (PostgreSQL).
  • Requirement analysis, costing and procurement of network security and WAN network infrastructure.
  • Design, costing and procurement of Redhat ES 3 and RHN management infrastructure.
  • Design and configuration of network/security infrastructure.
  • Strategic planning of server, network and application technology for successful delivery of key projects to maintain a competitive edge for the company.

Key Skills/Technologies: C++, PHP, (X)HTML, Javascript, CSS, PostgreSQL, Juniper, IDP, IDS, Firewall, Cisco IOS, AS400, NetBSD, Redhat, SSL/TLS, Virtualization, ITIL

19982002

Systems Engineer (part-time)

BLUEFIRE
  • PC/Server hardware design, including 3DFX when that was a thing
  • Troubleshooting and root cause analysis (Hardware and Software)
  • On site windows server support
  • Sponsored and supported gaming LAN events in the greater Sydney area

Key Skills/Technologies: Windows (Desktop), Windows (Server), Linux (Server), Server hardware builds, Gaming (Desktop) hardware design/build.

Education

2020present

Certified Scrum Product Owner

https://scrum.org

CSPO

19972001

B.Sc (Bachelor of Science)

University of Sydney

Computer Science with a double minor in Mathematics and Psychology

19901996

Higher School Certificate

Sydney Boys High School

An academically selective high school conducted by the NSW Department of Education, Australia.