Washington, DC

Washington, DC

Annapolis, MD

Annapolis, MD

Baltimore, MD

• Grassroots  coffee consulting business, supporting retail and wholesale owners with an array of business operations and brand marketing services designed to make their coffee business perform better.

Washington, DC

Washington, DC

• Responsible for management oversight of 12 coffee bars in 4 states.
• In first year changed management staffing by 50% resulting in improved operational efficiencies. 
• Provide coaching to store management team to take action and achieve operational success.

Washington, DC

• Consult with Licensed Stores management teams to maintain and enhance operational standards and provide legendary customer service.
• Create plans to support execution of Starbucks initiatives and achieve business results.
• Ensure that Licensees adhere to legal and operational compliance requirements.
• Review store environments to identify problems, concerns, and opportunities for improvement

Accomplishments as District Manager

• Project Manager for Eastern Division Safeway account.  Worked closely with Safeway corporate contact, leveraging resources to improve AST/IST training programs for all store locations
• Project Staff Smart point person for Mid - Atlantic Region.  Facilitated program roll out for Midwest, Southern, and Mid - Atlantic Regions.
• Certified Immersion Coach Mentor.  Successfully mentored three new District Managers into their positions.

Washington, DC

Washington, DC

• Other Starbucks Positions Held
• Assistant Manager - 1996 - 97
• Shift Supervisor - 1995 - 96
• Barista - 1993 - 95

Coursework taken towards Bachelors of Business Administration

Starbucks Coffee Company

• Classroom Facilitator
• Facilitation Skills and Coaching Advanced Store Training
• Gaining Commitment Workshop
• Licensed Stores Coach Mentor
• Coffeemaster
• Immersion Coach Mentor