Download PDF

Scott Edwards

Scott Edwards has 23 years of Project Management, operations and competitive strategy experience spanning Hardware, Infrastructure and SDLC life-cycles. Scott has led numerous engagements to create and implement Projects using PMP Framework, Waterfall, and Agile to meet scheduled goals and Milestones.

Work experience

2019-082020-10

Senior Project Manager

TimeClock Plus
San Angelo, Texas* Senior Project Manager Oversee multiple projects(12) across all phases of development and delivery. Directed a team of 12 which involved 5 technologists, 4 Scrum, 3 Implementation Specialists. Develop Project scope, cost estimates, Work plans, Communication Plans Monitor workflow of projects making timeline adjustments as needed. Established status reports, resource plans, RAIL, and Risks Collaborate with resources to ensure timelines and Milestones will be met. Collaborated with cross functional teams to plan project sprints.
2017-122018-09

Project Manager

NTT Data
Austin, Texas* Project Manager Reviewed SOW, SLA's, Risks, and expectations for(TXDot) Project for Stakeholders. Page Two of Two Managed team of 13 help desk agents to meet very high SLA's for calls answered and(FCR) First Call Resolution. Defined and implemented plan including SLA's and SOW to positively affect economics of the project. Scheduled weekly meetings with stakeholders to go over status, current SLA's match, Risks, RAIL's, with continuous quality assurance monitoring. Documented and answered client calls/questions regarding issues or software errors. Escalated SLA/SOW breaches with recommendations to resolve situation along with working instructions moving forward. Collaborated with 4 different cross functional teams to ensure project success.
2017-062017-11

Project Manager

Gerson Lehrman Group*
Austin, Texas* Project Manager Inherited multiple projects 9 across all phases of delivery. I lead team of 6, 3 technologists, 1 developer, 2 program managers Created Documentation, held meetings on projects status, risks, budgets, updating deliverables date. Proposed and Implemented ticketing systems to track technology issues and project tracking. Implemented weekly meetings with support staff and collaborative teams for project updates and risks. Collaborated with leaders to facilitate each projects status, Milestones, Budgetary items and concerns
2015-072017-05

Project Manager

Capgemini
Austin, Texas* Project Manager/Agency Relationship Manager Key Accomplishments: Setup new Service Desk including 35 level 1 techs, to handle incoming calls with a 92% FCR. Managed and directed team of 65+, 32 technologists, 2 level 2 technicians, 5 developers, 3 Major Incident
2005-112014-12

Project Manager

Ameriprise Financial*
Austin, Texas* Project Manager/Field Technology Consultant

Education

B.S

Ameriprise University

A.S

Ameriprise University