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Profile

Highly motivated, tech-savvy professional  with 6+ years experience in a fast-paced office environment. Extensive experience supporting colleagues in sales and service in a customer oriented business. Exceptional organizational and communication ability to assist with office projects. 

Work experience

Allstate Insurance Company of Canada
20132019-04

Senior Customer Care Agent

Complete daily Policy Renewal Reviews and identified opportunities to up-sell and cross sell product lines

First point of contact for customers and service their needs

Assisting the office and other Sales Agents to achieve  goals

Assisted in training other agents in the office

Assisted with claims, authorized to write claim checks in emergencies

Bank of Montreal
20112012

Customer Service Representative

Empty Business deposits and reconcile with slips

Clients Daily Transactions Deposit money and bank account advice

The Brick LP
20062010

Customer Service Representative

Respond to customer inquiries and office solutions

Follow up with customers to identify support needs

Review and follow up on order reports daily

Handling all payments including Brick Card payments

Assisted in product pick ups and sales set up

Education

St Lawrence College
20002005

Diploma

Thousand Islands Secondary School
1999

OSSD Graduate + 6 OAC's Compeleted

Accomplishments

- Obtained OTL Other Than Life Agent License 

-Achieved Honour Ring annually for 4 years 

-Volunteer at After School Youth Program at Stingers

-Attended many Community events such as Ribfest, Brockville Police Golf Tournaments

Hobbies

-Involved Brockville Ladies Volleyball League Tuesday nights

-Walking and hiking

-Enjoy spending time with my girls, husband and family