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Nicole Lauren

Human Resources Leader


Experience providing oversight, management and support of all Human Resource functions.

Technically-savvy training and development experience including learning management and performance improvement systems implementation, performance standards, coaching and leadership development.

Proven common-sense program management skills.

Grounded in a deep belief in human potential and desire to work hard to maximize people effectiveness, while building positive environments where employees are engaged, driven, productive and loyal.

Ability to gain support as a trusted communicator and advisor.

Professional Experience

Training & Development

  • Led Talent Management, Training, Development, Performance Improvement, Talent Acquisition (Recruiting) and Online Asset development.
  • Learning & Development included all training including the on-boarding process. Led Talent Management, Training, Development,
  • Leadership Development Programs
  • HiPo Programs
  • Implemented several online universities
  • Engaged in the development of online courses for large corporations, often creating white label courses that would be rebranded and provided to large audiences.
  • Performance Process including rollout, communication, Training, consultation and support
  • Onboarding
  • Launched the Career Development Center with 150 employee development resources.  

Strategic Initiatives

  • Implemented improvements to policies and processes to empower people and identify talent and address issues before they affect the business.
  • Succession Planning including development of 9-box, Risk, Impact Performance and Potential for all personnel.
  • Identified critical business strategies,
  • Employee Engagement Process.
  • Headed employee retention initiative.
  • Served as strategic partner, advising the business on how our mission, strategy & values are achieved through our solutions.
  • Provided counsel on employee issues and intelligence on business needs related to the workforce.
  • Analytics and reports for an array of business and HR metrics, providing intelligence to make critical people decisions, create interventions to mitigate risks and plans to address gaps.


  • Managed implementation of several HRIS/LMS systems from start to finish including:
  • ADP
  • SuccessFactors
  • GEO/SumTotal
  • Cornerstone
  • Proprietary Intranets (designed and implemented)
  • Knowledge Management Systems



  • Responsibility for communications including site news, employee communication, procedure communications, safety and disaster recovery communications
  • Senior manager for several customer contact teams.
  • Oversight of Quality Control/audit function including New Hire certification, special audits after skill acquisition and audits in support of changes to processes or initiatives.
  • Served as a key community resource, cultivating strong relationships while providing value added services, often consulting on all aspects of our customer’s business.
  • Merger and Acquisition Support

Employment History

Feb 2014Present

Managing Director

Prima Voca

Director, Learning, Performance & Talent Management

PODS Enterprises
Jan 2003Jan 2010


Leading the Web, Inc. & Learning Quest Solutions

Sr. Manager Training Communications and Quality

Progressive Insurance

Educational Consultant

Nielsen Media Research



Business Administration

Saint Petersburg College

Working towards degree

Jan 2006

Human Performance Improvement (HPI) Consulting

Training Directors Forum
Jan 2006

eLearning Manager

Training Directors Forum

Effective Speaking in Human Relations

Dale Carnegie



Senior Professional Human Resources - SPHR


SHRM Certification


Human Capital Strategist (HCS)


Recognition & Affiliations

Contributing author --- Practical Design and Development Tips

Business Person of the Year Nominee – Ruskin Chamber of Commerce – 2006

SouthShore Professionals Member of the year - 2008

Secretary – American Business Woman’s Association 2008- 2011

Spotlight on Member – Riverview Chamber of Commerce for Community Partnership

Authorized Partner - Everything DiSC

Authorized Partner - 5 Behaviors of a Cohesive Team