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SURESH SETHURAMAN

MBA, PMP, CISA certified IT Delivery Manager having exposure to 6Sigma, Blockchain, Analytics, AWS Machine Learning,

Summary

  • Exposed to 6 Sigma, RPA Automation, Blockchain, Analytics, AWS Cloud and Machine Learning
  • Spearheaded large and complex IT Projects / Programs in Industry segments for Automotive, Finance, Healthcare, Manufacturing, and Textiles.
  • Cross-functional supervisor for up to 60+ resources, responsible for performance management, goal setting and career development resulting in cost savings, enhanced productivity levels, matured team collaboration and agility.
  • Spearheaded the Finance, Marketing & Administration functions of start-up Engineering firm (Textile Industry) for 4 years, and increased the revenue BY 160%

Skills

  • Project Management
  • Program Management
  • SDLC - Waterfall / Agile / Scrum / Kanban
  • Team Management / Mentoring
  • Production support
  • Cross-functional Supervision
  • Data / Process Modelling
  • Supplier Management
  • System Audit and Controls
  • Financial planning / management
  • Stakeholder Management
  • Application Migrations
  • Change Management

Soft Skills

  • Analytical skills
  • Problem solving skills
  • Presentation skills
  • Communication skills
  • Innovative skills
  • Self-motivated with strong ability to take initiatives as driving force to create a culture of customer obsession, high quality performance.
  • Ability to influence and inspire teams to focus on collaborative results-oriented work.

SELECTIVE KEY ACCOMPLISHMENTS

  • Expedited the (RPA) Robotic Process Automation project for one of the Ford Credit business process resulting in organization decision to automate of multiple processes in various departments in Ford Credit.
  • Administered the Ford Credit IT resource growth plan in Chennai and influenced in transition of IT development and support projects from NA and EU to Chennai.
  • Established the Ford Credit Corporate Services function to support the end-user communication system (dealer / retail customers) resulting in increased touchpoint processes and effective marketing campaigns.
  • Pioneered a 6 Sigma Green Belt project and re-engineered the application migration process resulting in 30% productivity improvement and 80% reduction in UAT defects.
  • Implemented the Incident Prioritization Model and defined the priority [Critical / High / Medium / Low] of the Incident based on Impact and Urgency, resulting in improved Service Level (SLA) metrics.
  • Architect for the Functional and Data design, of a back-office enterprise application for a Hospital-cum-University.

Work experience

2007-032019-07

Delivery Manager IT

Ford Motor Private Limited, Chennai
  • Managed team members and stakeholders located in Ford global offices – NA, Europe, India, China
  • Established the Ford Credit Corporate Services function and Implemented the AGILE practices to support the global end-user communication systems (dealer / retail customers) catering to multiple end-user touchpoint processes resulting in global standard process and 3 week implementation timeline.
  • Business owner / Vendor Relationship Manager for 4 global vendors (Salesforce, Syniverse, Oracle Responsys, Opentext) established a supplier cost reduction effort based on metrics pertaining to delivery, performance, process efficiency and contract renewals. Reduced 25% of supplier billing rate.
  • Cross-functional supervisor for 60+ resources across the various functions of Ford Credit at Chennai, influence in forming new teams and in transfer of end-to-end delivery responsibilities to Chennai
  • Managed the lifecycle of the RPA project (UI Path) for one of the business operational process at Ford Credit executed as a POC, resulting in automation of multiple processes in various departments
  • Represented Ford Credit team in the Strategy and Planning of adopting the RPA process / tool for the Enterprise
  • Established the vendor engagement process for China and enabled on-boarding of agency resources with niche skills.
  • Devised and executed a successful plan to train and implement the IT Service Management Request and Incident Management process and tool across the organization resulting in adoption of ITIL processes.
  • Managed Production support of applications [25 Applications inclusive of 3 S-Ox applications, Team size 18 persons] having a global user base, driving a mind-set of Continuous improvement and improved the service levels by 15%.
  • Headed the Application and Data migration projects [using Waterfall and Agile practices], Budget - $2.5M, 100+ applications, Team size 30 persons, resulting in IT cost savings
  • Administered the development of migration automation scripts for web-based applications, resulting in 33% increased productivity.
2006-032006-12

Sr. Project Manager

Take Solutions, Chennai
  • Managed the development of BoM module for an Electronic Consumables manufacturing company.
  • Managed the implementation of Production Planning and Scheduling ERP module for a manufacturing plant.
2004-062006-02

Solution Architect

IMTAC LLC, Muscat, Oman
  • Application Architect [Team size 40, Project $2.5M] for custom Hospital Information System project, having 
    • Integration to a 3rd Party vended application[hospital clinical application]
    • Data migration from existing HP3000 database to Oracle database
    • Support for Data Warehousing/Reporting.
1999-122004-06

Project Manager

Prosoft Information Systems Pvt Ltd, Coimbatore
  • Process consultant/Project Manager for the development and implementation of an integrated application for Accounts, Production, Purchasing, Sales (depot and Retail) functions of clients in Textile industry.
  • Managed development of Production Planning and Scheduling application, for Yarn Segment
  • Developed a Web-services / API / Micro-services based reusable Tax module function.
  • Process Consultant and Lead for development and deployment of an Imports function with data-integration to Oracle ERP for a leading Textile Machinery manufacturer.
  • Architect and Technical Lead of an Agriculture related multi-lingual web portal for a leading client.
1995-051999-12

Manager-Marketing, Finance and Administration

Sterling Textiles Industrials Pvt Ltd, Coimbatore
1990-051995-05

Software Engineer

Sovereign Engineers Private Limited, Coimbatore
1989-111990-05

Officer-Training and Software

Apple Computer Education, Coimbatore

Education

19841987

B.Sc Mathematics

CBM College of Arts and Science, Bharathiyar University
19931996

M.B.A Finance

PSG College of Technology