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Abbey Leden, an executive and project assistant at CRB Consulting Engineers in Cary, North Carolina, is a dedicated career admin who enjoys helping others and takes pride in providing the highest level of support. She has an Associates of Arts degree from Wake Technical Community College in Raleigh, North Carolina. Prior to working at CRB, she spent seven years as a Senior Executive Assistant and Office Manager at Hill-Rom, Inc. supporting senior and C-Level executives.

Abbey is dedicated to furthering her education and enhancing her skills. She is currently working toward her Bachelor of Science in Business Administration (with a concentration on Management) at the East Carolina University School of Business. Furthermore, she is always looking for ways to work more efficiently by evaluating processes and learning new skills.

When she is not working, Abbey enjoys spending time with her family, reading, and volunteering for animal welfare organizations. She resides in Cary, North Carolina with her husband, Tim, and their two beagles, Maggie and Daisy.


Jun 2014Present

Executive Assistant and Project Assistant

CRB Consulting Engineers
  • Provide executive support to the President and COO of CRB Builders, including scheduling video conferences, board meetings, “all hands” and other large meetings, booking travel arrangements for a heavy travel schedule, and preparing expense reports
  • Provide administrative and document/quality control support, including correspondence and engineering specifications, for a large-scale project for a global pharmaceutical client
  • Set up and determine administrative and document control systems, as required by the client
  • Attend meetings, develop/compile meeting minutes, and prepare and issue documents and other deliverables, with accuracy, to the client per specified deadlines
  • Format, edit, proof, and compile multi-authored documents, manage document file structures, and maintain file archives
  • Communicate with clients, contractors, and consultants regularly
  • Coordinate and schedule interviews and book travel and prepare expense reports for candidates
May 2007May 2014

Senior Executive Assistant and Office Manager

Hill-Rom, Inc.
  • Managed calendars (using Outlook and Lotus Notes) for VPs, including the chief clinical officer
  • Scheduled on-site and remote meetings and conference calls in different time zones with internal and external attendees; sent meeting invitations using Outlook and Lotus Notes, coordinated conference rooms, catering, appropriate conference bridges, video conferencing system, and webinars (Adobe Connect, WebEx, GoToMeeting); and planned/prepared agendas
  • Processed expense reports using Concur for VPs, including the #1 traveler in the company, customers, and guest speakers, and approved expenses on behalf of VP and CCO in accordance with expense policy
  • Coordinated cost-effective domestic and international travel arrangements using Concur to maximize efficiency and compliance with corporate travel policy
  • Prepared and proofed executive correspondence, PowerPoint presentations, mass mailings using Mail Merge, org charts using Visio, and company-wide announcements
  • Served as a liaison and gatekeeper between executives, callers and visitors; reviewed and determined appropriateness of meeting requests; screened telephone calls; re-routed or handled calls and questions not needing VP attention; and used discretion and tact when screening visitors, calls, and requests
  • Built in-depth knowledge of and ensured compliance with company policies, operations, and procedures
  • Managed front desk, trained receptionist on office tasks, procedures, and policies, assigned work and special projects, monitored workload and productivity, and evaluated work performance
  • Coordinated town hall meetings with 260 local and remote attendees
  • Planned logistical details, including venue selection, attendee registration, hotel, meeting facilities, AV, catering, and budget management) and took dictation for chief nurse executive advisory board meetings in various locations across the country (attendees include the CEO, C-level customers, and national speakers)
  • Chaired employee activity committee, and planned employee events and annual holiday party
  • Managed a 42,000 square foot office facility and acted as security and safety leader, conducted safety inspections, and coordinate fire and tornado drills    
  • Wrote new emergency management plan and safety training presentation (selected as company standard)
  • Monitored incoming facilities, and communicated information to employees via SharePoint and mass emails
  • Reduced FY12 coffee/break room costs by 40%
  • Selected vendors, coordinated maintenance services, and purchased copiers and furniture, etc.
  • Improved the overall quality and safety of the facility by acquiring 40 replacement desk chairs at no cost, coordinating two spring cleaning events, enforced OSHA standards, implemented new security procedures, corrected safety hazards, and resolved long-standing quality issues
  • Managed purchases on corporate purchasing card and ensured compliance with policies and procedures
  • Moved and reorganized archived electronic files to corporate shared drive and managed access
  • Prepared and documented office and cubicle seating assignment guidelines, plan, and presentation, as well as coordinated employee moves and approvals
Jun 2005May 2007

Office Manager and Executive Assistant

Sears, Hackney, Keener, and Williams, Inc.
  • Supported president/principal, managed calendars, prepared correspondence, and made travel arrangements
  • Coordinated SearStone board meetings and catering
  • Typed and prepared bound copies of documents and architectural plans
  • Ordered office supplies, coordinated lunch & learns, and answered phones
  • Maintained and provided technical support for office equipment and computers, and redesigned website
  • Accepted award from first lady Mary Easley on behalf of principal architect for governor’s mansion project


Aug 2011Jun 2016

Bachelor of Science in Business Administration, Management (Candidate)

East Carolina University College of Business

Greenville, N.C., GPA: 3.5/4.0


Associate in Arts (transfer)

Wake Technical Community College

Raleigh, N.C., GPA: 3.56/4.0

Computer Skills


Windows 7, Office 2013 (PowerPoint, Outlook, Word, Excel, Access, OneNote, Lync), Visio, Lotus Notes, Adobe Acrobat, Concur, Bluebeam Revu, WebEx, GoToMeeting, Adobe Connect, Saba, PMWeb

Misc. Technical Skills

Minor PC troubleshooting, upgrades, and software installation; iPhone and iPad support

Types 60 WPM, Notary Public

Professional Reading

Crucial Conversations Tools for Talking When Stakes Are High, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, McGraw-Hill, 2011.

Good to Great: Why Some Companies Make the Leap...And Others Don't, Jim Collins, Harper Business, 2001.

The Elements of Style, William Strunk and E. B. White, Longman, 1999.

The Etiquette Advantage in Business, Third Edition: Personal Skills for Professional Success, Peter Post, William Morrow, 2014.

The PC is not a Typewriter, Robin Williams, Peachpitt Press, 1995.

Silos, Politics and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues Into Competitors, Patrick Lencioni, Jossey-Bass, 2006.

StrengthsFinder 2.0, Tom Rath, Gallup Press, 2007.

Taking Minutes of Meetings (Creating Success), Joanna Gutmann, Kogan Page, 2006.

Total Control Workday using Microsoft Outlook, Michael Linenberger, New Academy Publishers, 2011.

Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life, Spencer Johnson and Kenneth Blanchard, G. P. Putnam's Sons, 1998.

Professional organizations

2013 to present:  American Society of Administrative Professionals
2010 to present:  International Association of Administrative Professionals
2009 to present:  North Carolina Notary Association

Volunteer service

Love Mutts Rescue (Raleigh, N.C.)
Assist with adoption events for a non-profit organization dedicated to rescuing, rehabilitating, and finding homes for homeless pets.

Wake County Animal Center (Raleigh, N.C.)
Provide administrative support, adoption counseling, and care for shelter pets at the local shelter.