Abdul Abbasi

• Administer and support Microsoft, and VMware technologies
• Manage and configure VMWare Horizon View VDI environment
• Manage and configure VMWare Esx(i) environment.
• Manage, configure and maintain Organization’s SCCM Servers.
• Create and manage Golden images for VDI environment.
• Work in collaboration with ITSM team and ensure proper documentation practices are followed as per direction from the management.
• Develop and implement project plans, risk assessments and contingency plans as and when required.
• Provide after-hours support for infrastructure related emergencies as well as occasional weekend maintenance.
• Provide end-user support and training as and when needed.
• Ensure compliance with applicable security standards and requirements, work with institution's Security analyst to ensure timely patching.

Hired to mainly provide Tier 2/3 Support to regulation IT labs and take over duties of IT side in all energy sector industrial labs. Job entailed managing department's server infrastructure and designing workflows to keep all technology assets updated secured and Patched. Attending productivity meetings and attending leadership meetings to ensure department goals, curriculum and our labs were in line with organizations goal. Some highlights from this role are as follows:

• Troubleshoot networks, systems, and applications to deliver 100% up-time for student success.
• Employed best practices for security patching, backups, and technical documentation.
• Engaged with vendor’s support teams to understand, develop and integrate their systems as per the end user's needs.
• Created Thick images (Win_10 ENT, Win 10_LTSB) for departments that were complex and hosted 114+ industry-specific apps.
• Delivered technical support for Core IT Systems hosted by the school; Acted as subject matter expertise (SME) on lab integrations and upgrades for IIET, EET, CET, and PT programs.
• Produced workflows and procedures in collaboration with multi-tiered supports group for troubleshooting network problems, software upgrade, quality testing, and compatibility considerations.
• Completed end of cycle/migration projects of the departments within the required time frame for Sophos Enterprise console, Server 2k3, Windows 7, Windows XP, including almost 700 lab machines and 32 servers.
• Supported and upgraded server architecture, including VMware ESXi 5.5, WSUS, C-Class enclosures, ESX Server, Symantec Ghost console, SCCM Console, Oracle servers.

Supported and aided students and faculty in computer networking research (hardware and software issues) for the Energy Department with tight deadlines. Supervised a team of four to six lab monitors to provide support in the main computer lab. Applied information technology (IT) principles, concepts, and methodologies, along with the operating characteristics and capabilities of systems, equipment, and related software systems, and procedures.

• Administered, generated, and retained Ghost images for labs with specified energy field applications for instrumentation, petroleum, power, and electrical engineering labs.
• Updated user manuals documentation and fix-it archive for the department, which decreased the cost of labor, paper, and maintenance by almost 50% within the first year.
• Planned, assigned and executed servicing /repairs by using Heat (Call logging system) accurately.
• Created and deployed CRM system for call logging and ticketing for Energy Technicians

Technical Systems Major.

Via Continuing Education.

Certificate Course.