Download PDF

Case Analyst I

Detail-oriented and highly-organized administrative professional with over 5 years of experience, aspiring to transition into the role of Case Analyst I at WES Canada. Skilled in documentation review and analysis, data management, and digital communication. Proficient in processing applications within specified timeframes and delivering excellent customer support. Adept at handling confidential applicant information while ensuring accuracy and consistency between documents and online databases. Able to function effectively in high-paced, high-volume environments, and committed to bringing my set of skills and experience to advance WES Canada's mission and values.

Skills

Computer Skills
  • Microsoft Office (Excel, Word, Outlook)
  • Google apps
  • Cloud Storage apps
  • ERP and CRM Systems
  • Communication and Collaboration apps
  • Content Mangement Systems

Language Skills
  • Arabic Language (Native)
  • English Language (Full Professional Proficiency)

Work Experience

Administrative Support
Apr 2024Present

Achēv, Language Curriculum Training Services (LCTS) | Mississauga, ON

  • Handled all pre-webinar tasks for 5 online webinars, including setting up the event flyer, creating the event page on Tutela, and sending out the invitation and reminder emails
  • Managed post-webinar tasks for 5 online sessions, including recording attendance by location, compiling feedback reports, and issuing personal development certificates to attendees
  • Moderated 5 online webinars, managing the chat, providing technical assistance to attendees, and sharing resources, ensuring seamless delivery and enhancing participant satisfaction
Client Services Administrator
Aug 2022Present

Achēv, LINC Home Study Ontario | Mississauga, ON

  • Evaluated more than 1000 client applications to ensure adherence to program eligibility criteria and standards
  • Admitted over 400 clients into the program, ensuring appropriate placement in language levels and maintaining data accuracy between client database and LMS
  • Provided one-on-one live technical support to over 100 clients on the Learning Management System (LMS) and video conferencing software
  • Oversaw the program’s online forum by curating and sharing critical announcements and essential resources weekly for newcomer clients, facilitating their integration into life in Canada
  • Assisted in administering quarterly client surveys by inputting data into tracking sheets, analyzing results, and presenting findings
  • Conducted 48 online orientation sessions to train clients on the Learning Management System (LMS) and other program tools, addressing client inquiries during sessions
  • Supported the administration of 24 Newcomer Information Center (NIC) Webinars by scheduling sessions, sending invitations and reminders, moderating live sessions, and collecting webinar metrics and feedback
Communication and Marketing Coordinator
Sept 2018Jan 2020

Arabian Restaurant of Famagusta | Gazimagusa, Cyprus

  • Coordinated daily communications between management, suppliers, and food delivery service providers to improve operational efficiency and foster partnerships
  • Prepared 17 monthly sales reports for dine-in, phone orders, and online orders through food delivery apps, providing crucial information for analysis and informed decision-making
  • Analyzed an average of 20 customer reviews weekly on food delivery apps and social media platforms, gathering valuable insights, addressing complaints, and collaborating with management to resolve issues
  • Supported the general manager in various day-to-day operations
Administrative Assistant, Marketing and Sales
Sept 2015Aug 2017

Perla Lebanon | Tripoli, Lebanon

  • Executed daily administrative tasks such as data entry, document preparation, scanning, and printing to enhance office operations and support team productivity
  • Collaborated with marketing and sales department heads to plan, schedule, and facilitate over 200 team meetings, ensuring effective communication and coordinatio
  • Managed daily communications for departments, handling phone calls, emails, and mail to improve information dissemination and operational efficiency
  • Contributed to creating 24 monthly sales reports by collecting and compiling marketing and sales data, providing insights for decision-making

Education

Certificate in Business Communication
Oct 2022Jun 2023

University of Toronto, School of Continuing Studies | Toronto, ON

Master of Business Administration (MBA)
Sep 2017Aug 2019

Eastern Mediterranean University | Famagusta, North Cyprus

  • Verified International Academic Qualifications by World Education Services Canada.
Bachelor of Business Administration (BBA)
Sep 2013Mar 2017

Al-Manar University of Tripoli | Tripoli, Lebanon

  • Verified International Academic Qualifications by World Education Services Canada.

Volunteering

Volunteer, Food Banks Mississauga Pantries
Sep 2023Apr 2024

Achēv | Mississauga, ON

  • Volunteer in the Food Bank Mississauga pantry run by the Achēv Newcomer Information Center.