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Summary

Seeking a new situation. Highly skilled in leadership, Lean thinking, cost-cutting, and revenue generation. Boost KPIs through outstanding customer loyalty-building and sales skills. Optimistic and Energetic of  senior retail banking and customer service representative with over 19 years of professional experience assisting customers in solving complex issues. 

Work experience

Showroom Manager - Gaggenau KUWAIT Boutique.

July. 2023Present.
Ali Abdulwahab Al Mutawa Commercial Co. (AAW)
  • Meeting with VIP clients and working with colleagues across multiple departments (such as Kitchen designers, dealing with suppliers, distributors, Engineering offices and Installation and delivery teams) 
  • Inventory stock and reorder when necessary. 
  • Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Planning employee shifts and work schedules.
  • Coordinate job assignments and cross-training between and within divisions.
  • Provide feedback on employee work performance.
  • Prepare reports and updates for upper management.
  • Organize events that will make a positive impact on VIP Clients

Visual Merchandising Specialist, Christian Dior.

Jan 2013Nov. 2016
Chaloub Group.

Christian Dior & Christian Louboutin Boutiques,

Visual merchandisers working at higher levels can be based within head office teams, with regional teams, or at larger or flagship stores.

In general, activities may include some or all of the following:

  • liaising with teams such as buying, design and marketing to create design themes and plans, often months in advance, including window and in-store displays, signage and pricing concepts;
  • conducting research on current and future trends in design and lifestyle, and associated target market features;
  • meeting with business, sales managers and retail managers to discuss sales strategies;
  • identifying and sourcing props, fabrics, hardware and lighting;
  • maintaining a budget and negotiating with suppliers of visual materials;
  • working with architectural features of stores to maximize the available space;
  • using artistic skills or computer-aided design (CAD) packages, such as Auto-CAD, Mock-shop or Adobe Creative, to create visuals and plans;
  • creating visual merchandising packs to communicate visual guidelines including layout principles, visual dressings and signage - usually applies to those based in a head office;
  • visiting branches to coach in-store visual merchandising or sales teams to interpret the guidelines and training them in the execution of the visual concept;
  • assembling or dismantling visual displays in windows or in-store;
  • carrying out 'comp (comparison) shops' to maintain awareness of other retailers' visual merchandising concepts;
  • leading and motivating teams to complete displays to tight deadlines;
  • seeking feedback from colleagues and customers on the visual impact of displays and implementing changes.

Senior Retail KFH Auto

Feb. 2017Mar. 2022
KUWAIT FINANCE HOUSE "KFH"

• Create awareness for the banks financial products

• Administer and ensure compliance to all sale objectives

• Raise the profile of KFH’s products & services 

• Document and maintain all records of sales activities and provide updates as per requirement
• Manage various documents for all sources
• Perform other duties as assigned by the Managers

• Excellent communication 

• Analytical Thinking 

• Bilingual in Arabic & English

• Proficient in IT ( MS office - CRM - Banking software)

Operation Manager

MAY. 2022
Victoria institute of English
  • Provide inspired leadership for the organization.

  • Make important policy, planning, and strategy decisions.

  • Develop, implement, and review operational policies and procedures.
  • Assist HR with recruiting when necessary.
  • Help promote the Institute culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Work with the board of directors to determine values and mission, and plan for short and long-term goals.
  • Identify and address problems and opportunities for the Institute.
  • Build alliances and partnerships with other organizations.
  • Support worker communication with the management team.
  • Coordinating different teams of ideas and provide cross-team learning opportunities
  • Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

Retail banking (Auto)

20102011
Gulf Bank

Senior Direct Sales - Credit & Loans,

  • Create awareness for the banks financial products
  • Administer and ensure compliance to all sale objectives
  • Manage the sales of the bank's products in a professional manner
  • Monitor all customer queries and ensure timely response to all issues
  • Document and maintain all records of sales activities and provide updates as per requirement
  • Manage various documents for all sources effectively
  • Perform other duties as assigned by the Business Service Manager

Account Manager

20112012
Pitman Institute & UAC Training Service

Corporate and Government  Sector

  • Establishes productive, professional relationships with key personnel in assigned customer account
  • Identifies new sales opportunities within existing accounts to remain a client-account manager relationship
  • Generates sales for a portfolio of accounts and reach the company's sales target
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Interacts and coordinates with the sales team and other staff members in other departments working on the same account
  • Confirms financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reports.

Senior Account Manager

20092010
UAC institute

Training service counselor

Senior Sales

20072009
Infocenter Institute

Training Service Counselor

Sales Representative

20052007
Alajial Company

Sales  Furnitures

Education

Bachelor Degree

20072012
AUL - American University of London.

Business Administration " Marketing & Management " 

Certifications

Microsoft Certified System Engineer

20052007
New Horizons

MCSE Diploma 

PMP & Communication Skills

2009
UAC Training Services.

Attendance 

Skills

Operationiall Skills
  • Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas
  • Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
  • “Big picture” thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data
  • Interpersonal skills – an Operations Manager must communicate with both executives and staff employees in order to create and administer policy
  • A thorough understanding of financial and budgeting processes and principles, which allows the Operations Manager to assess the company’s earnings and spending to find areas for improvement
Ability to work under pressure, solve various problems and meet deadlines
  • Analyzing Problems & good problem solving skills
  • Critical reasoning ability
  • Accuracy
Affective personality, Hard worker & Self-motivated
  • Strategic & Creative Thinking and Planning
  • Good communication skills
  • Good quantitative and computer skills
  • Negotiation skills
  • Proven ability to make commercial decisions that make an impact.
Excellent personal, communication and administration skills
  • Good relations & interpersonal skills
  • Effective listening & Quick learning.