Download PDF

I hold a Bachelor's degree in Finance from Ain Shams University and boast a robust banking background. Throughout my career, I have assumed key positions such as Acting asistant branch manager, Head Teller at Emirates Islamic Bank, where I showcased exceptional managerial and operational prowess. My achievements include successfully training staff and promoting my team members, inspiring them. I possess a solid track record of attaining sales goals, nurturing enduring customer connections, and ensuring adherence to regulatory standards.

Work experience

2016-12TODAY

Head Teller- Acting Assistant Branch Manager

Emirates Islamic Bank

Management and Operations:

  • I provided training to my team members to fulfill my responsibilities, and as a result, five of them were promoted.
  • I have motivated and inspired team members to achieve targets while upholding a friendly and professional attitude. I have consistently maintained a high level of staff satisfaction by actively seeking feedback from my team and conducting satisfaction surveys.
  • Identified areas for improvement and proposed actionable solutions to address challenges and uncovering potential failures in business processes using FEMA analysis.
  • Enhanced branch operations and customer satisfaction applying my knowledgae and using some techniques like applying RACI metrix to defining roles and responsibilities in my Team.
  • Acted as the AML/Compliance Coordinator, ensuring adherence to regulatory requirements and implementing necessary measures to mitigate risks. apllied what i have learned while studing ACAMS

Sales and Service:

  • Achieved sales targets by effectively promoting bank products and services, providing comprehensive training to my team members on banking products. we where contributing to branch monthly achived target

  • Developed strong relationships with individual and business customers, understanding their unique requirements and recommending suitable products and services. As an example i have successfult converted a business customer into 40 Million Buesiness Finance.

2012-072016-11

Branch Operation Team Member

Emirates Islamic Bank
  • Played a key role in the branch operations team, ensuring accurate and efficient processing of high volumes of transactions and information within strict service standards and turnaround times.
  • Conducted technical verification of relevant documents, interpreting procedures to ensure compliance and accuracy in processing.
  • Collaborated with internal stakeholders to resolve queries and provide exceptional customer service.
  • Stayed updated with changes in procedures and regulations, continuously improving knowledge and skills in order to provide the best service possible.
2010-082012-04

SME Lending Relationship Executive

Rak Bank
  • Developed and maintained small to medium customer relationships, focusing on liabilities booking and providing tailored advice and solutions to meet their financial needs.
  • Managed a well-structured portfolio in accordance with the bank's risk and regulatory frameworks, ensuring compliance and minimizing risk exposure.
  • Achieved revenue growth by enhancing existing relationships and acquiring new customers through proactive marketing efforts.
  • Identified customer requirements and offered appropriate solutions to meet their business needs.
  • Actively monitored market trends and identified profitable opportunities in selected segments, aligning with the bank's overall policy and risk appetite.
20092009

Relationship Officer

Barclays Bank
  • Served as a Relationship Officer at Barclays Bank, responsible for promoting various bank products through indoor, outdoor, and network selling.
  • Actively promoted bank products and services, effectively communicating their benefits and features to potential customers.
  • Utilized a variety of sales techniques, including indoor, outdoor, and network selling, to reach a wide range of customers.
  • Consistently met or exceeded sales targets, contributing to the overall success of the bank.
  • Maintained a thorough understanding of bank products and industry trends to effectively address customer needs and provide appropriate recommendations.

Education

20052009

Finance Bachelor Degree

Ain Shams University

Certificate

March 2024june 2024

Building High-Performing Teams

University of Pennsylvania
april2024

Anti-Money Laundering

Alfaisal University
nov2022

Introduction to Financial Crimes

Emirates Institute or Banking and Financial Studies

Assigned as a certified staff for mentoring new joiners.

Skills

  • Emotional intelligence
  • Conflict resolution
  • Delegation
  • Sales Skills
  • Coaching and Team Building
  • Customer service
  • Relashionship Management
  • Complaints Management
  • Multitasking