Head Teller- Acting Assistant Branch Manager
Emirates Islamic Bank
Management and Operations:
- I provided training to my team members to fulfill my responsibilities, and as a result, five of them were promoted.
- I have motivated and inspired team members to achieve targets while upholding a friendly and professional attitude. I have consistently maintained a high level of staff satisfaction by actively seeking feedback from my team and conducting satisfaction surveys.
- Identified areas for improvement and proposed actionable solutions to address challenges and uncovering potential failures in business processes using FEMA analysis.
- Enhanced branch operations and customer satisfaction applying my knowledgae and using some techniques like applying RACI metrix to defining roles and responsibilities in my Team.
- Acted as the AML/Compliance Coordinator, ensuring adherence to regulatory requirements and implementing necessary measures to mitigate risks. apllied what i have learned while studing ACAMS
Sales and Service:
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Achieved sales targets by effectively promoting bank products and services, providing comprehensive training to my team members on banking products. we where contributing to branch monthly achived target
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Developed strong relationships with individual and business customers, understanding their unique requirements and recommending suitable products and services. As an example i have successfult converted a business customer into 40 Million Buesiness Finance.