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Work Experience

02/11/2015Till date

Area Service Manager (DM)

Royal Enfield- https://www.royalenfield.com/
  • Responsible to handle Service and Spare part management at Dealers in India
  • Looking after export market after sales in Nepal
  • Dealer development – Owned the opening and establishment of 5 new dealers in Nepal and 7 Dealers in Eastern UP as per the company’s guidelines.
  • Technical support (including warranty management)
  • Record & enhance C.S.I. (Customer Satisfaction Index)
  • Preparation of  monthly  spares  indent  on  Company’s Spares Depot for my territory
  • Ensure revenue generation through sale of spare parts
  • Manpower: - Through periodic trainings of Dealer’s mechanics on technical skills, Systems & procedures as well as customer relation management
  • Service activities such as free service and rural service camps
04/01/201020/02/2015

Manufacturing Process Engineer

Virginia Transformers Corp, USA -https://www.vatransformer.com/
  • Manufacturing Process Engineer for transformers up to 230 KV, 150 MVA , 900BIL
  • Responsible for driving and issuing  instructions for the Vapor Phase Drying (VPD) process for all units
  • Responsible for reducing Partial Discharge failure, conducting root cause analysis for any failure along with issuing process instructions for PD Test failed units
  • Responsible for development of new Standard Operating Procedures as per ISO standards
  • Responsible for training of all the personnel on the Standard Operating Procedures
  • Evaluating cost effective manufacturing process, designs and projects
20/09/200801/01/2010

Process Engineer

Areva T&D India Ltd
  • Production Engineer for the manufacturing of 220 MV transformers
  • Installed and commissioned 3 vertical winding machines and 2 vapour phase driers
  • Responsible for the 3 units of Vapour Phase drier of 200 KW and 250 KW
  • Responsible for tanking and drying process of transformers
  • Responsible for monthly manpower planning and ensuring training on technical, systems and process skills of operators
  • Responsible for planning and forecasting of monthly jobs and their material requirements
  • Responsible for planning of periodic maintenance of equipment
06/07/200607/09/2008

Territory Service Manager

TVS Motors Co
  • Record & enhance C.S.I. (Customer Satisfaction Index)
  • Manpower: - Through periodic trainings of Dealer’s mechanics on technical skills, Systems & procedures as well as customer relation management
  • Service activities such as free service and rural service camps
  • Preparation of  monthly  spares  indent  on  Company’s Spares Depot for my territory
  • Ensure revenue generation for company through sale of spare parts

Summary

I am a highly motivated and progress focused Mechanical Engineer with a long standing background in Heavy Machinery  and Automobiles industry. 
Throughout the course of my career, I have perfected my abilities in business growth, managing manpower, improvising customer satisfaction and doing various activities to achieve all the goals.

Education

01/07/200330/06/2006

Diploma in Mechanical Engineering

Institute Of Engineering & Rural Technology
  • Won the Table Tennis tournament at Zonal Level in 2006
  • 2nd runner up in dance competition at Inter College Level
  • Won JAM competition organized by Allahabad University
  • General Secretary of the Mechanical Society of IERT Allahabad in the year 2005-06
  • Winner of Best Poem Writing organized by Allahabad University.
  • Captain of IERT’s Table Tennis Team 
01/07/199930/06/2001

SSC

HIC Renukoot

Achieved 59% marks in UP Board exam

01/07/199731/05/1999

HSC

HIC Renukoot

Achieved 73% marks in 10th UP Board

Skills

10
Customer Experience

the discipline of understanding customers and deploying strategic plans

8
Communication Skill

understand and appropriately use the rules for verbal and nonverbal communication

8
MS Office

Proficiency in MS Word, Excel and Power point 

9
5s

to perform a work with efficiently, effectively, and safely

10
Strategic Thinking

focused on satisfying to customers' short- and long-term needs

8
Social Media Campaign

coordinated marketing effort to assist with a business goal 

8
Strategic Planning

art of creating specific business strategies, implementing them, and evaluating the results of executing the plan

9
DMS

Dealer Management System

8
Vendor Management

processes organizations use to manage the suppliers

10
Innovation

More value to customer relationship to the business

Professional Training

ISO9001 in 2014 by VTCU, USA