Portfolio Planning Lead (CCA)
Leader for yearly portfolio planning process for service engineering
Act as single point of IT contact for the CCA service engineering business.
Analyze the needs and deliver enhancements to TIS2WEB, Vehicle Diagnostics & Service information applications.
Act as an alternate business owner for Recall systems, understanding of critical changes, compliance requirements for NHTSA reporting and facilitate delivery process
Successfully led transition of insourcing of service authoring & publishing business process with a 80-member team and saved $12 million per annum (business benefit).
Successfully completed Integrations with Joint Venture & Dealer systems for various Vehicle Program Launches. Led a 20-member team.
Integrated Dealer service providers and Global Warranty Management, Led release 11 & monitored and reported operations metrics, resolved priority issues. Led a 10 member team - Business Benefit of $21 million