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Acia hussain

Current role: Real estate Sharjah UAE

Work History



IT - Solutions UK Ltd

Since January 2013 I began a new role training/working with a small IT firm, which specialises in providing IT solutions for primary schools and small establishments. As a PA I am responsible for maintaining a committed communication link between clients and the company director, as well as included administration duties with some direct sales calling.

Here my interpersonal skills have been thoroughly refreshed, as liaising with current and potential clients is required within every aspect of this company.
Independently ensuring company commitments are met within the specified time restrictions at the highest quality outcome.

Key roles:

* Making and receiving phone calls
* Scheduling appointments/meetings
* Cold calling for leads
* Following up on potential leads/enquiries
* Organising and managing company directors diary
* Briefing company director daily
* Checking/replying of emails
* Prioritising letters/emails for the directors perusal
* Sorting mail
* Writing correspondence letters
* Filing of office documents
* Co-ordinate and arrange travel and accommodation needs for company director
* Following and accomplishing all instructions set out by company director within the required time frames


Senior Care Worker

Chilworth House

Working under pressure within a fast paced establishment, where my organisational and interpersonal skills were challenged on a daily basis. Assisting in maintaining and co-ordinating the smooth operation of a business within strict daily time frames. Striving to ensure a quality service outcome was met at all times.

Key roles:

* Answering/Making calls
* Liaising between outside professionals and clients
* Arranging viewing appointments
* Welcoming & admitting new clients
* Ensuring the appropriate service is provided for clients individual needs
* Recording and independently resolving client complaints
* Updating daily office log & diary
* Updating daily & monthly client files
* Filing & updating office documents
* Maintaining a strict medication log
* Organising work team
* Monitoring quality & safety checks
* Carrying out risk assessments for each client with monthly follow up
* Required to be on call at short notice and work flexible hours




OCR Award in Principles of Customer Services

Oxford Cambridge and RSA

Principles in providing quality customer care


OCR Award in Customer Service

Oxford Cambridge and RSA

Expectations of customer service  Credit 2 at level 1

Organisational procedures delivering customer service

Credit value 4


Certificate Of Achievement

Executive at Home Group
  • Nominated at National Customer & Client Award Ceremony

National Vocational Qualification Care Level 3

City & Guilds

Contribution to the protection of individuals 


Enhanced Thinking Skills

OCN West Filton College

Enhanced strategies in Decision making and Problem solving


Credit Award at Level 2

OCN West Filton College

Level 2 Literacy and Numeracy


Award for English Language

OCR Oxford Cambridge and RSA

English language credit



OCR Oxford Cambridge and RSA

Numerical skills (maths)