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Professional Summary

Highly accomplished operations and hospitality professional with 14+ years of international experience spanning management, logistics, and service delivery in Canada and the Middle East. Holder of an MBA and BA in Hospitality Management, combining strong business insight with hands-on expertise in operations, team leadership, facility management, and supply chain coordination. Proven ability to optimize processes and lead diverse teams in dynamic and challenging environments, including remote northern Canadian settings. Flexible and motivated, open to mid- and senior-level positions across operations, logistics, facility management, hospitality, and supply chain sectors.

Skills

  • Operations, facility, and logistics management
  • Project delivery & workflow optimization
  • Cross-functional team leadership and training
  • Remote site/camp operations (Canada and abroad)
  • Logistics coordination & supply chain oversight
  • Customer engagement and client service excellence
  • Budget and resource planning, cost control
  • Health & safety compliance (WHMIS, First Aid, TDG)
  • Performance improvement and process development
  • Multicultural communication (English, Arabic); global adaptability

Work Experience

2025-05Present
Freelance & Part-Time Projects

Alberta

  • Assisted local food service businesses with inventory management and customer service during busy periods.
  • Provided facility maintenance support, including routine inspections and minor repairs for small commercial properties.
  • Offered part-time logistics assistance such as scheduling deliveries and coordinating vendor communications.
  • Continued professional development by studying trucking regulations and improving commercial driving skills independently.
2025-022025-05
Horizon North (Dexterra Group) - Nunavut, CA

Food & Beverage Supervisor (short-term contract)

  • Tracked and reported key performance indicators (KPIs) for daily site operations, team performance, and compliance targets.
  • Managed site logistics to drive cost reduction in supply ordering and delivery scheduling.
  • Coordinated with remote clients and vendors to maintain high service standards (client/vendor relations).

  • Led continuous process improvement initiatives that streamlined F&B service workflows, resulting in greater efficiency and guest satisfaction.

2018-102024-10
Riot Games - Dubai, UAE

Operations & Facilites Manager

  • Oversaw multi-site facility operations, implementing lean operations practices and achieving a 15% cost reduction.
  • Established and monitored KPIs to benchmark service delivery, staff productivity, and client satisfaction.
  • Developed vendor partnerships, improving client/vendor relations and streamlining resource allocations.
  • Drove continuous process improvement projects, boosting workflow efficiency across all sites.
2017-052018-10
Belhasa Hospitality - Dubai, UAE

Assistant Head Of Operations

  • Led process improvement strategies, raising overall team productivity and achieving measurable KPI targets.
  • Managed logistics and supply chain oversight, focusing on cost control and lean operations for major events.
2015-042017-04
Food Quest Restaurants Management - Dubai, UAE

Training Manager

  • Developed and delivered corporate training for operations, service quality, and safety compliance.
  • Enhanced onboarding and workforce engagement strategies.
2012-022015-02
Americana Kuwait Food Company - Dubai, UAE

Restaurant Manager

  • Managed front-line operations, scheduling, and inventory for high-traffic restaurant locations.
  • Led teams in delivering high-quality customer experiences and consistent financial performance.

Education

Certifications and Licenses

Volunteer & Community Service

Technical Proficiency

  • Digital documentation and record-keeping
  • Project management software, MS Office Suite, Google Workspace

Languages

  • English (fluent)
  • Arabic (native)

References

Available upon request.