Ahmed Galal

• Streamlined Customer Success operations and prepared artifacts and processes to build a team of customer success managers.
• Onboarded four new major enterprise clients onto the Correspondence Management Solution, achieving 100% activation rate within agreed timelines.
• Expanded individual user base by 1,400 users through strategic outreach efforts, resulting in a 30% increase in active users.
• Managed support delivery and contract renewal for three major enterprise customers, achieving increased and sustained revenue streams from support agreements.
• Achieved a customer retention rate of 100% YoY through proactive account management and personalized customer support.
• Fostered strong, trust-based relationships with key stakeholders, becoming the primary point of contact for all customer-related matters.

• Product Portfolio Management: Oversaw the strategic direction, development, and lifecycle management of Tarasol Enterprise Correspondence Management and AI-focused solutions for enterprise and government clients in Egypt and the MENA region.

• Market Analysis & Strategy: Conducted comprehensive market research and competitive analysis to inform product strategy and identify opportunities for innovation and growth.

• Stakeholder Engagement: Engaged with key stakeholders, including enterprise clients, government agencies, and internal teams, to gather requirements, validate product concepts, and ensure alignment with market needs.

• Product Roadmap & Development: Developed and maintained a detailed product roadmap, prioritizing features and initiatives based on strategic goals and customer feedback.

• Cross-functional Leadership: Collaborated with engineering, marketing, sales, and support teams to ensure cohesive product development, launch, and support.

• User Experience & Design: Led efforts to enhance user experience and interface design, ensuring products met high standards of usability and accessibility.

• Performance Metrics: Defined and monitored key performance indicators (KPIs) to assess product success and drive continuous improvement.

• Regulatory Compliance: Ensured products complied with regional regulatory requirements and industry standards, particularly in the enterprise and government sectors.

• Customer Advocacy: Acted as a champion for customer needs, ensuring product decisions were guided by customer insights and delivered exceptional value.

Focused on "Buzzdiggr" (AI-Powered Arabic Social Listening SaaS Platform)

• Research & Strategy: Formulated and led an 8-month research project on technologies, features, and competitive analysis, establishing Buzzdiggr as a leading platform.
• Team Leadership: Headed the Research & Product teams, overseeing strategy, ideation, and innovation of product features tailored to the target market.
• Product Development: Ensured timely delivery of product features by closely collaborating with SCRUM teams and adhering to Agile methodologies.
• Analytics & Visualization: Designed deep analytics dashboards using Microsoft Power BI and Google Data Studio, catering to clients across various industries.
• Client & Executive Communication: Managed relationships with prospective clients and high-level executives, articulating product value propositions and gathering feedback.
• Digital Agency Collaboration: Integrated data-driven marketing strategies and media-buying into digital agencies' use of advanced social and web analytics.
• ETL Tools: Leveraged ETL tools like Tableau, Alteryx, and Looker to meet clients' advanced reporting needs and optimize data workflows.

Worked on MESC Labs main products in different capacities:

1. DVP (The Data Visualization Platform):

• Conducted comprehensive competitive analysis on popular Data Visualization tools, assessing features, usability, and integrations.
• Presented findings to stakeholders, highlighting key differentiators and opportunities for improvement.
• Formulated findings into an actionable initial roadmap for the product, guiding strategic development.
• Performed extensive domain research to enhance product positioning and market fit.

2. WEBCAD (Computer-Aided Detection for Breast Cancer):

• Led research activities, software development, and user experience enhancements to drive product innovation.
• Reviewed technical documents and research papers, distilling insights and transferring knowledge to team members and senior researchers.
• Drafted technical documentation to support patent filings, ensuring intellectual property protection.
• Advised on business prospects of emerging technologies and their alignment with company product strategies.

• Data Preparation and Extraction: Worked on data preparation, extraction, and cleaning efforts for a US-based Machine Learning project focused on predictive analytics. Utilized advanced techniques to ensure high-quality, reliable data for model training and validation.
• Data Cleaning and Transformation: Expertly performed data cleaning, including identifying and correcting errors, handling missing values, and ensuring data integrity. Executed data transformation processes such as merging datasets, data aggregation, normalization, and standardization.
• Reporting and Collaboration: Reported directly to the Chief Data Scientist, ensuring timely delivery of tasks and effective communication of results. 
• Documentation and Process Improvement: Maintained comprehensive documentation of data processes and methodologies. Continuously sought opportunities for process improvement to increase efficiency and accuracy in data handling.

completed a 10-week intensive course titled Technology Accountability Lab offered by Stanford Online. This course featured lectures by esteemed Stanford professors Terry Winograd and Larry Diamond, alongside experts from renowned organizations such as NDI, Transparency International, Sunlight Foundation, Creative Commons, and ProPublica.

Key topics covered included:

• Monitoring Corruption: Techniques and tools for identifying and addressing corruption in various contexts.
• Tracking Money in Politics: Methods for following the flow of money in political systems to ensure transparency and accountability.
• Using Technology to Monitor Election Fraud: Innovative technological approaches to detect and prevent election fraud.

The course drew on a wide range of case studies and presentations from countries including Brazil, the Czech Republic, India, Morocco, Pakistan, Palestine, the United States, the United Kingdom, and others. This global perspective provided a comprehensive understanding of the challenges and solutions in technology and accountability across different political and cultural environments.

For more information, please visit: Technology Accountability Lab.

Grade: GPA: 3.63/4

• Research Assistance: Conducting legislative research on various policy issues, bills, and legislative history.

• Drafting Memos and Reports: Preparing concise summaries, memos, and reports on legislative hearings, briefings, and meetings.

• Administrative Support: Providing general administrative support such as managing schedules, answering phones, and coordinating meetings.

• Constituent Correspondence: Assisting in drafting responses to constituent inquiries and requests.

• Attending Hearings and Meetings: Attending hearings, markups, and briefings on behalf of legislative staff and summarizing key points.

• Policy Analysis: Analyzing policy proposals and providing input on potential impacts and implications.

• Policy Briefings: Assisting in preparing briefing materials for legislators and staff on relevant policy issues.