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Summary

To work in a challenging role that encompasses my skills and experience in Information Technology, Training and Project Management. I particularly enjoy designing and implementing new technology projects that challenge and stretch my abilities, allowing me to learn new skills and to lead a team of people in producing positive change.

Work Experience

2014-06Present

Information Technology Specialist

Apple
  • Assume point-of-contact role for all network/internet related issues.
  • Email server administration and maintenance.
  • Creating an application to manage internal computer hardware inventory and peripherals.
  • Assisting in hardware maintenance, repairs, online part ordering for internal assets.
  • Responsible for seamless hardware/software upgrade of the outdated on-site server.
  • Developing Hardware Loan-out application-Working with multiple contractors and multiple controls product lines typically can require technical assistance and specialized hardware to aid other subcontractors in the completion of the project.
  • Creating, implementing, and currently maintain the backup strategy for all company-owned data relying on continuous on-site and off-site concurrent backup.
  • Creating and currently maintaining the company website, updated domain registration information, and all hosting contracts.
  • Developing easy to use tools for transferring large files to our partners.
  • Creating and maintaining unified marketing materials (e.g. logos, print advertising, business correspondence).
  • Developing and maintaining an internal knowledge-sharing forum.
  • Developing a "Technician Portal", allowing technicians in the field to access technical literature on our products via the mobile interface.
2011-062014-05

Instructional Technology Specialist

Hewlett-Packard Company
  • Developed, coordinated, and delivered teacher technology training and professional development courses, seminars, and workshops.
  • Launched and administrated a 1-1 Tablet PC program for over 60 sixth grade students.
  • Developed business case and successful implementation program to include interactive whiteboard technology in every classroom.
2006-032011-05

Technical Support Specialist

Amazon
  • Provided planning, technical support, and logistics for departments moving into the new state of the art.
  • Responsible for the installation and configuration of servers, network printers, Thin Clients, PCs, fax machines, IP Phones, software, and the relocation of staff from outlying offices.
  • Performed a series of benchmarks against the VMWare ESX environment to verify that the infrastructure was capable of supporting 300 thin clients.
  • Assisted other projects by imaging computers and writing scripts to automate the imaging process.

Education

2006

Masters of Education

Carthage College
2003

Bachelor of Science

California Intercontinental University

Skills

Report Writing
Microsoft Office
ICT Management
Strategic Planning
Project Management
Wireless Networking
Software Development
Training & Staff Development
Networks - design, Install & Support
Internet Communications and Applications
PC Hardware and Operating Systems
Server Hardware and Operating Systems

Certifications

  • Cisco IT Essentials Instructor
  • Microsoft Certified Professional
  • CompTIA - A+ Certified Professional
  • Cisco Fundamentals of UNIX Instructor
  • CompTIA - Network+ Certified Professional
  • Cisco Certified Cisco Network Associate (CCNA)