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Alaa Abdulwahab

Business Development Manager

Summary ...

Banking: Its all about customer satisfaction.

I have 10 years of banking experience, Focused, committed, organized and self-driven with the ability to work through issues and achieve results with a high level of quality and attention to detail; I am a highly self-motivated individual with a positive attitude; I feel that my ability and willingness to adapt to different situations and learn new skills is an invaluable asset.

Alaa is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Alaa is a unique team player appreciated at every level as a member as well as a leader and the manager who can lead team members in the tough market & organize the things as desired; he has the ability to work with the multicultural environment and under high work pressure smoothly. 

Work experience ...

Feb.2020Till Present

Business Development Manager

Onwani Mortgage Broker, Abu Dhabi, UAE
  • Recommend and refer VIP clients to support achieving the monthly targets and increase revenue outcomes.
  • Design and implement a strategic business plan that expands Onwani customer base and ensures it’s a strong presence & relation and business tubes.
  • Meet & build relations with banks and their staff to improve Onwani name and brand in the market.
  • Communicate & Build strong long-lasting relationships with realtor and developers to increase business volume for Onwani.
  • Regular weekly & monthly meeting with staff to ensure all network relations and activities are maintaining as agreed.
  • Suggest innovative solutions for business difficulties and issues on each business level.
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
  • Identify key staff in client companies to cultivate profitable relationships.
  • Maintain error-free business operation and clean compliance report.
  • Gain a solid knowledge of competitors.
Nov.2018Jan.2020

Retail Relationship Manager

Aafaq Islamic Finance, Abu Dhabi, UAE
  • Achieve growth and hit sales targets by successfully leading the sales team.
  • Reach, Contact, offer to exist & new companies to convince & sell our amazing high revenue Wakala product.
  • Meet & retain companies those looking to refund their fund from aafaq portfolio.
  • Reviewing Retail products and escalate any comments can improve the business to the product team to discuss and rectify.
  • Build and promote strong long-lasting customer relationships by partnering with them and understanding their needs.
  • Present sales revenue and expenses reports and realistic forecasts to the management team.
  • Set regularly meeting on a weekly basis to discuss business issues with on retail and corporate side to source a multi-business and satisfy them by multiple products and services.
  • Set and schedule a meeting with companies to list them & open partnership opportunities between AIF and them.
  • Resolve customer complaints quickly and effectively.
  • Forward upselling and cross-selling opportunities to the sales team.
  • Promote high-quality sales supply and customer service processes.
  • Approach potential customers to establish relationships.
  • Knowledge of customer relationship management (CRM) practices.
Mar.2010Sep.2018

Senior Branch Sales & Service Officer

Al Hilal Bank, Abu Dhabi, UAE
  • Achieve monthly multi-target of Senior level.
  • Selling & promoting banking products, PF, HF, AF, CC along with investing products, FD, Wakala, investing funds "GSF, GBF, GCCF" & Bank insurance.
  • Handle, Solve and listen intently to any complaint, problem & suggestions may or already clients face it and do the needful resolve it and forward it to the management.
  • Involved in the recording and administration of sales by forwarding reports to the line manager.
  • Booking appointments to visit VIP customers.
  • Analysis of customers cases and determine strength and weakness points.
  • Proven ability to maximize sales opportunities by creating professional sales script with potentially new and also existing customers.
  • Be accountable and willing to cover any shortage of branch management.

Education ...

High National Diploma for Business administration & Computing (HND)

Syrian Virtual University
  • Business Administration, Marketing.
  • E-Marketing, Computing.

COURSES ...

  • Customer Relationship Management, EIBFS.
  • Entrepreneurial Leadership Toolbox, Babson College.
  • Islamic Finance & Banking, IRTI.
  • Customer Service Excellence, EIBFS.
  • Safety Standard and principles.
  • Effective Leadership Skills, EIBFS
  • Diploma in Customer Service, Alison.
  • Power Searching Certificate, Google.
  • Information Security course, AHB.
  • AML, KYC, FATCA, AHB.
  • Islamic Banking, AHB.
  • Asset & Liability Management, AHB. 
  • Retail Business SME Training, AHB.
  • Analysis of Cash flow/ income statement, AHB. 
  • Letter of Credit, AHB.
  • Problem Loan, AHB.