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Ali Rehman

Operations, customer service, sales, marketing and telecom professional

Work experience

Louis Vuitton

Feb 2014Present

Site Operations Supervisor For Louis Vuitton At Mjb

Dubai Mall UAE Site Operations supervisor for Louis Vuitton at MJB Group Product knowledge, name and material information. Ensure high levels of customer satisfaction through excellent customer service. Team up with co-workers to ensure proper customer service. Use RMS system to check availability or location of product and client information as well. Coordination with sales staff as per requirement and Assisted manager to identify and resolve issues in the store. Daily and monthly basis reports directly to operation, sales and store manager. Greetings to clients and dealing queries, concerns, complaints, lost and prevention. Replenishment and merchandising when needed. Daily and monthly basis reports directly to operation, sales and store manager. Responsible for completing paperwork of Louis Vuitton such as shipments, transfer, delivery of paid items to the clients, after sale documentation, initials stamping on the name tags, exchange items, watch and jewelry, inventories, sold, reservation, preview, transfer and repair documentation. Interviews potential employees for security operations department before directing them to the operations manager. Decision-making when it comes to the activities done in the store,(such as procedures and rules to deal with of paid items, waiting items, hot stamping, repair items, Alteration, transfer items, reservations) Deal with mall Management and different contractors for location maintenance. Visitors, contractors, inspection documentation. Under the manager's supervision coordinates with the different departments in their organization to ensure that all tasks executed are of best. Giving training to newly employed team members in operations and security department and assisting in their job description. Dealing with security team regarding schedules, attendance sheets, briefing, training regarding all task and responsibilities. Responsible for security within the store.

Richemont group

Nov 2013Feb 2014

Customer Service Agent For Cartier At Ask International

Cartier Dubai Mall(Dubai UAE Greeter/customer service agent for Cartier at ASK International Group Greet all customers pleasantly and with courtesy, provide all information according to customer's inquiries and assist all customers in finding appropriate merchandise and enhance satisfaction levels. Manage all communication with customers and discuss related issues to manager, ensure a safe working area for all colleagues and customers. Maintain quality service by enforcing customer service standards, analyzing and resolving customer's problems. Identifying trends and recommending system improvements.

Bunny's London JLT

Dec 2012Nov 2013

Floor supervisor

Dubai UAE Relationship Executive, Customer services, front desk, Management, cash and Accounts handling Arranging inventory on the store floor, tagging merchandise. Setting up promotional material and displays, replenishing inventory Reorganizing items Maintaining a neat and tidy store. Provide optimal level of customer services and maintain professionalism to resolve all customer issues. Assets liabilities and expense reports, Cash handling and Cash reports. Dealing with staff performance and communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling and disciplining employees. Dealing with customer complaints online, Help line and Front desk. Managing customer problems lead them, troubleshooting & replacement. Coordinating with Director of company discuss innovative ideas of sales and improvements in products, Customer Support. Assisting VIP customer with product queries & complaints.

Brain Telecommunication Ltd. Lahore Pakistan

Aug 2010Oct 2012

Sales Associate than sales supervisor

UK, USA) Sales Associate Customer Support Officer(CSO) & Technical Support Officer(TSO) Operations Department Than Team Leader Working in customer service division, handling customer complaints & requests. Processing payments for post-paid customer, handling value added services & package activation. Extensive use of CRM & Microsoft Office. Coordinating technical and all other issues with various departments like service centers & NOC. Focus on sales, accurate knowledge on product, suggestively selling, having clients information for further communication, dealing with Technical and billing issues, Accounts maintaining, Team management, remotely access of computer. VoIP(Voice over IP) & Internet services VoIP software, Cisco Products, Linksys devices and routers Provided customers with quotes, delivery lead time as and when requested Kept regular contact with clients either face to face, over the phone or via email Provided regular reports such as order bookings, sales tracking sheets etc. Work in help line using different software during call, Maintain daily activity report.

Professional Development and Training



RMS to check product availability and client information.

Galaxy Hotel(Pvt.) Ltd

May 2008Jul 2010

Customer Relationship Officer(Cro) Front Desk Supervisor

Lahore(Pakistan) Customer Relationship Officer(CRO) Front Desk Supervisor


Government College


University of South Asia