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Summary

I am actively seeking a chance to enhance my skills and knowledge in order to contribute to the success of your company. With over 3years of experience in customer service, remote technical support, and problem-solving, I have developed strong communication skills that allow me to effectively assist both technical and non-technical customers. Additionally, I have been independently studying and obtaining various online certificates in coding and technology. Some of the certificates I have completed include Introductory Python, SQL for database development, and multiple HTML & CSS courses. I am particularly proud of recently earning freeCodeCamp's Responsive Web Design Certificate. I am enthusiastic and fully prepared to embark on a new career journey.

Work experience

Zulily - Jackson, OH

05●202310●2023

eServices Support Specialist

● Inbound chat assistance and troubleshooting
● Skillfully resolve issues for both, technical and non-technical persons; regarding concerns with order status & tracking, billing & payments, login & website/app technical issues
● Document interaction and actions taken for customer in CRM programs

Bellisio Foods, Inc, Jackson, US

03●201604●2021

Machine Operator

● Operator of 10,000 gallon industrial steam-jacketed vacuum-cooled kettle cooker for manufacturing facility assembly line
● Accurately maintained all required USDA/FDA documentation and quality checks for all batches produced & delivered to assembly
● Troubleshoot and mitigate minor machine malfunctions independently; performing basic repairs and routine maintenance

LaRosa's, Jackson, US

02●201502●2016

Bartender/Server

● Helped to create proprietary, high quality cocktails through expert use of alcohols, glassware, fruit, and decorations
● Managed billing and payments with POS system and accurate order input
● Build strong rapport with returning guests through friendly and professional service as willingness to accommodate special requests

Private Employer, Jackson, US

08●201210●2014

Home Health Aide

● Supported individuals with advanced conditions such as Alzheimer's and Dementia through assisting with all aspects of activities of daily living (ADL) in-home setting
● Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs

Arbors's at Gallipolis, Spring Valley, US

01●200906●2012

STNA

● Improved patient quality of life by assisting with activities of daily living (ADL)
● Monitored patients' conditions and documented care actions, vitals, and orders carried out into Medical File
● Assisted with procedures ordered by physician and supervised by registered nurse

Michelina's, Jackson, US

06●200712●2008

Laborer

● Worked production assembly line of frozen, ready-to-eat meals
● Operated machinery such an isheda, extruder, hema

Education

Jackson ABLE

*2009

GED

Certificates