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Allison Brett

Customer Success and Inside Sales Specialist

Work experience

20192019

Sales Communications Specialist

BAS Research

Supported sales efforts for cannabis oil supplier
• Qualified inbound and outbound leads via phone and email
• Managed email prospecting and drip campaigns via MailChimp
• Produced monthly client newsletter                                                                                    • Provided "white-glove" service to key accounts

20172018

Marketing and Conversions Engineer (Contract)

AerialSpaces

Built scalable processes for an early stage startup
• Designed and implemented an inbound sales strategy and accompanying work flows
• Created a pro-active client success email campaign with product knowledge videos for new clients
• Set up client FAQ/Help Center
• Produced and hosted Live Online Events for AerialSpaces Clients

20162017

Account Executive

Giveffect

Provided comprehensive software solutions to nonprofit
organizations
• Managed sales cycle from open to close
• Consistently maintained or exceeded new business sales quota
• Gained new accounts networking at trade events
• Mentored Junior Account Executives

20152016

Customer Success Associate

Checkr

Helped consumers understand and successfully fulfill
background check requirements
• Address sensitive information with care and alleviate consumer concerns in a timely manner
• Achieved a top satisfaction rating while addressing an average 150 consumers daily
• Provide hands-on training and mentorship to new team members
• Manage escalations while providing a positive and valuable experience for the consumer

20152015

Sales Development Representative

Apartmentlist

Built relationships with qualified consumers on client’s behalf
• Mentored potential renters through the leasing process in difficult rental markets
• Qualified inbound and outbound leads and moved them through the sales pipeline
• Performed quality control on existing inventory