- MS Office Suite: Excel, Outlook, Word
- G Suite: Google Docs, Calendar, Sheets
- CRMs: Salesforce, Zendesk
- Marketing: Mailchimp, Hootsuite
- Design: Canva, Promo
- Web: HTML, CSS, JavaScript
Work experience
20192019
Sales Communications Specialist
BAS Research
Supported sales efforts for cannabis oil supplier
• Qualified inbound and outbound leads via phone and email
• Managed email prospecting and drip campaigns via MailChimp
• Produced monthly client newsletter • Provided "white-glove" service to key accounts
20172018
Marketing and Conversions Engineer (Contract)
AerialSpaces
Built scalable processes for an early stage startup
• Designed and implemented an inbound sales strategy and accompanying work flows
• Created a pro-active client success email campaign with product knowledge videos for new clients
• Set up client FAQ/Help Center
• Produced and hosted Live Online Events for AerialSpaces Clients
20162017
Account Executive
Giveffect
Provided comprehensive software solutions to nonprofit
organizations
• Managed sales cycle from open to close
• Consistently maintained or exceeded new business sales quota
• Gained new accounts networking at trade events
• Mentored Junior Account Executives
20152016
Customer Success Associate
Checkr
Helped consumers understand and successfully fulfill
background check requirements
• Address sensitive information with care and alleviate consumer concerns in a timely manner
• Achieved a top satisfaction rating while addressing an average 150 consumers daily
• Provide hands-on training and mentorship to new team members
• Manage escalations while providing a positive and valuable experience for the consumer
20152015
Sales Development Representative
Apartmentlist
Built relationships with qualified consumers on client’s behalf
• Mentored potential renters through the leasing process in difficult rental markets
• Qualified inbound and outbound leads and moved them through the sales pipeline
• Performed quality control on existing inventory