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Work experience

Ingeus Europe Ltd

Jul 2013Present

Senior Business Analyst

Focused heavily upon web-based solutions; public-facing websites, SharePoint implementation, as well as the various custom or third party applications we have integrated into our estate.

Assessing how new or existing web assets and technologies can be used to meet business needs, with a focus on automisation and centralisation of processes which were previously performed manually. Also connecting and integrating our web solutions with our main CRM/SQL solutions, providing richer functionality, higher quality and increased accuracy to end users.

Creating user interface designs which meet the needs of internal and external customers, respect the principles of good UX design, and are compatible with modern responsive site design, using tools such as Balsamiq and PhotoShop CC.

Heavy involvement in the recruitment and management of contractor resources, pre-project analyses, Business Cases reviews and the provision of technical recommendations and feedback to stakeholders at all levels of the business.

Feb 2011Jun 2013

IT Business Analyst


Heriot Watt University, Edinburgh

Jul 2005Sep 2009

School of Management & Languages

Applied Languages and Translation

Society and Institutions in Contemporary Europe; Interpreting, Linguistics.

This degree prepares graduates for positions in international business, the media and international organisations, as well as the obvious links in to the translation & interpreting industries.

On top of the technical aspects of the course, great focus is placed on learning the intricacies of contemporary Europe - in particular its political, historical and economic foundations.


User story/PBI/Task creation

Building user stories, PBIs and tasks for SCRUM projects, ensuring that all actors and process are represented

Business Analysis

I have four years' experience as a BA and Senior BA, and as such I am very accustomed to gathering requirements via various means, and translating those into traceable, trackable, testable user stories.

Resource Management

Line Manager of a small, Agile development Team. Responsible for hiring and monitoring high value contract staff to ensure that investment in resources is translated into tangible business benefits.

UI / UX Design

Comfortable using tools such as Balsamiq to mock up websites to allow operational and development resources to understand and sign off against site structure, design and flow. Highly skilled in Photoshop, allowing me to produce professional quality PSDs to be consumed by Front End developers.