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Amit Bhatia

An Empathetic, Problem-focused & Data-driven Product Manager

  • Product savvy with 11+ years of experience, specializing in efficiency growth solutions for SaaS-based web mobile solutions in Retail, Scientific Editing, Software Product & Consulting domains
  • Adept in all facets of product management with hands-on experience in building a wide range of products and user experiences from scratch
  • Experience working with diverse, global teams and cultures from primary American, South Asian, UK and European countries
  • Drive Global Technology and Global process initiatives across Regional business heads, Department leads, Operations, TPMs and Technology teams via. Product strategy, Vision, Roadmap, OKRs and Monthly Governance sessions.

Key SKILLS

  • Customer focused
  • Problem focused
  • Stakeholder management
  • Mentoring graduate PMs
  • Data driven
  • Collaborative problem solving
  • Use cases, user personas, wireframes, UX Designs
  •  Agile, SDLC practices

Work experience

May 2019Present

Product Manager, Global Store Stock Management Apps

Tesco Plc - One of the world’s largest retailers of consumer goods from food to fashion

Delivering  Android-based Colleague Mobile Applications for our store colleagues across Thailand, Malaysia, Central Europe, UK and Ireland.

Product Manager, Global Store Stock Management Apps - Central Europe, UK and Ireland | Jul 2020 - Present

  • Redesigning apps within CE on the new Technology platform with a vision to deploy the apps across Group countries with a potential to save 14-15 mGBP/yr
  • Created "Code Life Book" to enhance Customer experience in identifying products nearing their OOC, thereby helping Tesco to enhance brand perception and reduce litigation costs (~7-10 mGBP/yr) towards accidental sale of OOC products.
  • Implemented solutions to enhance Stock accuracy with the target to increase avg. Product availability by 2%, thereby increase sales by 4.5% across all the stores in CE
  • Improvised Store Operational processes thereby enhancing Productivity index by 10% across all stores in CE leading to 3-3.5 mGBP/yr of savings

Product Manager, International Store Operations - Thailand and Malaysia | May 2019 - Jun 2020

  • Launched Store Colleague Apps across 2100+ stores across Thailand and Malaysia with 85% user satisfaction rate, 12% improvement in Productivity index and with an increase in sales by 13 mGBP/yr
  • Guided ex-Tesco colleagues towards transition to the new systems, post sale of Thailand and Malaysia business to CP group

Technology Initiatives | Jul 2020 - Present

  • Lead and promote the Diversity and Inclusion initiative for Tesco Technology
  • Actively involved in designing surveys for "Every Voice Matters" initiative, across various Product teams within Tesco technology in India and UK
  • Mentoring newly arrived graduate PMs within Tesco

Awards

  • Awarded mid-year appraisal for performance towards goals set out for 2020-21
OCT 2016Apr 2019

Product Manager, Technology

Cactus Communications - Ranked 1st in India’s Great Mid-Size Workplaces in 2017, $50 million in yearly revenue

Chalking the product roadmap based on Editage's Customer for Life - Vision 2020, while leading the product design, development requirements, analytics, and product marketing across Editage’s primary markets China, Japan, Korea, and ROW

  • Launched Eva - The multi-lingual Chatbot built in-house for RoW and JPY markets to instantly resolve repetitive Customer queries, resulting in 83% positive feedbacks from Customers and 23% increase in CS productivity.
  • Built Prospect Workflow Management System to empower CS team with real-time Prospect data, which led to an increase in new client acquisition by 16%.
  • Ideated Customer Intelligence project to segment clients based on client data and implemented strategies to enhance CX, leading to ~5% increase in QoQ repeat rate.
  • Collaborated with multiple cross-functional teams to revamp the CRM system, resulting in a 37% increase in efficiency of the system users across Cactus.
  • Led the new service launch for a Corporate client thus helping us receive 36% more business and INR 2 million more revenue in each quarter.
  • Awarded 'Best Team of the Quarter' for exceeding Q2 quarterly goals for the team.
  • Awarded ‘Business Partner of the Quarter’ in Q1-Q2 FY-19 for successfully driving multiple projects alongside key business stakeholders. 
  • Launched a semantic search based Journal Selector tool, to enable researchers find the best-suited journals, with the goal of receiving 500+ registrations/month.
MAy 2015SEP 2016

Product Lead, PMG

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Ideated and developed Occupational Health module for 1.5 million+ users at key Customer locations across US, EU, and South America, which further helped the business generate an additional revenue of INR 3 Cr. YoY. 
  • Led agile-based enhancements of modules such as Incident Management, Audit and Activity Management, to provide upgrade options to  the clients, which further helped in increasing revenues by 19%
  • Visited Customer sites across the US for understanding the User Experience, Product Expectations and final User sign-off on Product plans
  • Hosted ProcessMAP User Conference 2016 @Hollywood, Fort Lauderdale, Florida
MAY 2014APR 2015

Sr. Product Analyst, PMG

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Led the revamp of ProcessMAP Safety suite with flat design principles and intuitive  navigation to cater to the growing need for clean, clutter-free and minimalist UX, thereby increasing system-user efficiency  by ~27%
  • Ideated & developed Behavior-based Safety module in compliance with the HSA guidelines, as part of ProcessMAP Safety suite, with the adoption rate of 65% of the existing user-base and ~ INR 0.75 Cr. in additional revenues YoY.
  • Collaborated extensively with Clients to align map their Corporate Safety performance metrics with Global Safety Vision 2020, in accordance with OSHA 
  • Awarded 'Top Performer' award for Q4-Q1 FY 14-15 for exceptional performance
Apr 2013Apr 2014

Business Development Manager

ProcessMAP Corp., Hyderabad - Leading provider of cloud-based enterprise EHS software solutions
  • Published a comprehensive Market Validation report for EHS software by interviewing management teams from 130  companies, spread across 6 industries to determine demand, market size, pricing, and growth potential in India.
  • Played a pivotal role in closing 4 new deals and upselling the product solution to 2 existing clients, exceeding yearly sales target by 20%
  • Generated 150 leads with a lead-to-opportunity rate of 22% through cold calls and highly focused sales campaigns
  • Prepared RFI/RFP responses using platforms such as Ariba & Oracle, Pricing document, proposals, and SOW; managed the entire bid process for numerous prospects including 4 successful multi-million dollar proposals
  • Executed “Vision Workshops” to find solutions to the challenges  faced by the Prospects in the US and pitch ProcessMAP suite accordingly.
  • Created sales collaterals, business case studies, and product brochures clearly defining product USP
Apr 2012Jun 2012

Summer Intern

InterfaceFLOR, Mumbai - World's largest manufacturer of modular carpet
  • Built the stepping stone for growth story of Interface in Asia by analyzing the Sustainability Scenario in India, China, Indonesia and Thailand
  • Played a  pivotal role in acquiring a project worth ~INR 1.3 Cr for the newly located ICICI Bank at BKC, Mumbai.
  • Won Director’s Choice Best Summer Project, 19th Convocation at NITIE (2013)
Sep 2008Jun 2011

Senior Systems Engineer

Infosys, Pune - A global leader in technology services & consulting
  • Analyze requirements and build based on the iterative-development model 
  • Lead the team to expedite project delivery by automation testing
  • Custom-developed the portal for sharing business-ready ideas within Infosys 

ACADEMICS

20112013

MBA

CGPA: 8.0/10, UnivNational Institute of Industrial Engineering (NITIE), Mumbai

20042008

B.E - Computer Engineering

Grade: 64.53%, UnivThadomal Shahani Engineering College (TSEC) - Mumbai Univ.

Co-curricular ACHIEVEMENTS

Winner

Felicitated by Dr. Werner Vogels, CTO Amazon at Cloud Conclave 2011 at IIM B

Winner

Marketing Strategy to promote HobbyIdeas for Pidilite (2012)

Winner

The Motivational Writing Competition by Yourstory.In at IIM Bangalore (2012)

Finalist

Market Entry Strategy - Classmate Pens for  ITC Ltd. (2012)

VISA

APR 2015APR 2025

B1/B2 - United States