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Summary

  • Current Sr. DevOps Integration Test Engineer.
  • 11 years of professional experience in IT/Telecom field.
  • Diversified skills in consulting, client support, product integration and quality assurance.

summary

  • Technical support and customer management
  • Strategic account leadership
  • System Integration and Testing
  • Customer Training

Professional experience

06/2015present

SR.

Verizon Labs
06/20115- Sr. PD Engineer II-DevOps Waltham MA Develop test plans and procedures for all the components in VISP(Verizon Internet Services Platform) Big Data and Billing Platform, VISP feature services and SDS(Sponsored Data Services). Execute all components of product testing such as functional, end-to-end and performance testing and ensure feature tests fulfill the stated requirements. Develop automation scripts and test tools to assess software quality and increase test efficiency. Design test automation solution by simulation of typical testing scenarios otherwise difficult to simulate manually. Identify software defects, collect and debug data and drive its analysis across development team. Produce test execution reports in full accordance with the organization process. Provide consultancy as SME for Test Automation projects and VISP Billing platform. Assist product deployment teams during FOA with configuration, application and networking issues. Work with the QA and development teams to refine and create software procedures and tests. Actively participate in architecture and design discussions and review of functional specifications. 06/20114-07/20115 MTS IV Consultant
2013-062014-05

Principal Technical Support Engineer

Oracle Communications Strategic Accounts ATT & T and T-Mobile
Principal Technical Support Engineer /Acme Packet, Bedford MA PrincipalTechnicalSupportEngineer
2011-012013-05

Strategic Accounts

Strategic Accounts ATT & T and T-Mobile Strategic Accounts ATT & T and T-Mobile
Team Lead
2010-102014-05

Escalation Engineer

Strategic Accounts ATT & T and T-Mobile
Escalation Engineer- Lead team for strategic customer accounts with demonstrated ability to build strong working relationships with the client. Resolved customer escalations in timely manner and providing root cause analysis. Proactively identified and troubleshooted complex, potentially service impacting issues. Simulated customer issues in lab which are replica of customer traffic. Planned and executed phased software/hardware upgrades, deployed in a high availability environments. Mentored new engineers by answering technical questions, escalating cases and teaching detailed process development. Developed expertise on all technical components of Acme Packet products, architectures and configurations. Communicated product enhancement requests to the product management teams based on findings that result from customer and partner interactions. Created best practices and procedural documents for different product configurations and upgrades.
2008-06

SR.

VoIP
110/2005- Sr. Engineer NexTone Communications(now part of Genband), MD Performed as a technical lead for customer accounts with service impacting issues. Resolved customer escalations in timely manner and providing root cause analysis. Simulated customer issues in lab which are replica of customer traffic. Mentored junior engineers on the team. Prepared knowledge bases, best practices and procedural documents for NexTone products and upgrades.
2005-032005-09

Engineer

VoIP
Engineer
20022004

Caerus Networks
Engineer, Orlando FL Performed Level 3 interop testing project with the proprietary SIP proxy. Certified various SIP clients with the list of testing plans. EDUCATIION

Education

M.Sc

Southern Methodist University

B.Sc

Mumbai University

Skills