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Summary

Having extensive experience delivering and managing IT Projects predominantly focused on the Banking and Insurance sector, my IT DNA consists of both technical and business experience in conjunction with very strong communication & organizational skills.

My career started early in the 90’s and I 've had the opportunity to work with many teams developing S/W for commercial purposes while I manage to evolve as a Senior Solution Manager with many years of experience employed by the largest Systems Integrator in Greece. Mainly exposed CMA-Content Management & Archiving, BPM-Business Process Management, BRMS-Business Rules Management Systems, Electronic Invoicing, Cloud Offerings Sizing & Modelling Systems, IoT & Mobile Applications, Service Management and more.

Currently focused on managing critical services for large scale IT implementations.

 

"... I am seeking a position where my extensive experience will be further developed and utilized."

Work experience

Service Delivery Manager

Mar 2017Today
OTE Group
  • 112 European Emergency Call Number for MINISTRY OF CLIMATE CHANGE & CIVIL PROTECTION
  • AIA ABC (Automated Border Control System for ATHENS INTERNATIONAL AIRPORT)
  • SYZEFXIS II (e-Gov extranet services for over 35000+ Institutions in Greece)
  • HELLENIC FIRE SERVICE - "ENGAGE" Fire Alert and Fighting System
  • End-customer services for Hellenic Systemic Banks

Solution Manager

Sep 2008Dec 2014
Unisystems S.A.

Responsible for a set of solutions mainly servicing the financial sector. My initial task was to deliver a number of mission critical projects (optimizing and accelerating business processes for banks and insurance companies) contributing the implementation teams, either as a part of the analysis group or as a PM. As per my "on-the-field" experience with specific platforms of the world's most known software vendors (i.e. EMC Documentum - Enterprise Content Management, IBM WebSphere ILOG - Business Rules Management, etc. ), I was engaged in the sales promotion and pre-sales support of these vendor's products as a Solution Manager.

Accountable for:

  • Mobile Applications
  • Electronic Invoicing
  • eCTD Management (a group of pharmaceutical industry solutions related with the electronic submission of common technical documents).

Over the last year, I was assigned with the analysis, design and implementation of a corporate mission task to deliver a software tool for internal use (Cloud Asset Management & Solution Offering Calculator), in order to enhance cloud sales across all available offerings.

Responsibilities Summary:

  • Solution / Product Management (Pre-sales / Sales, Campaign, Vendor Relationship Management, Sales Forecasting & Reporting Activities)
  • New Business Development (Market & Competition Analysis, Cloud Modelling & Pricing)
  • Sales Training (Communicating the portfolio of solutions to Sales Force)
  • Sales Enhancements (Automated Sales Offering Calculator development with rich TCO capabilities, Development of a CRM Interface for internal use using the existing-out of the box functionality provided by MS Exchange Server)

Over the last years, I have promoted solutions portfolio to a total of 300+ enterprises.

Project Manager

May 2006Sep 2008
Unisystems S.A.

Delivered / participated in a number of projects related with the Financial Market (i.e. Contract & Claims Management - METLIFE ALICO A.I.G., ING. / Requirements gathering process, RFD write-up, UI Design & Testing for EFG Eurobank's E.D.D.I.E Loan Origination System).

Sales Consultant

Jan 2003May 2006
Datablue S.A.

Exclusively entitled to sell IBM's software related with specific software brands, plus to maintain internally in-depth knowledge and expertise to successfully consult or deliver projects integrating IBM technologies & services.

Engaged in the promotion of middleware products within the following IBM brands:

  • IBM DB2 - Information Management & Business Intelligence
  • IBM Websphere - Transaction Management & Interaction

Main Responsibilities: Pre-sales / Sales, Campaign, Sales Forecasting & Reporting Activities mostly related with the financial sector.

Sales Consultant

Sep 2000Dec 2002
ICube S.A.

One of the first incubators in Greece back in 2000, iCube was mainly focusing the technology arena. Their offering consisted of a partial / full funding plus all hosting facilities to support the incorporation of new technology ideas.

Within the incubator's framework I have joined a software development group aimed to support the new incubated enterprises and deliver a new set of customised solutions to the market. Among them a set of Business Process Re-engineering tools (i.e. IDS-Scheer BPR Suite), an internally developed BPM solution, an e-Learning platform and more.

Main Responsibilities: Pre-Sales / Sales Activities for the Enterprise Market.

Operations Manager

Oct 1999Aug 2000
Prosvasis Finance S.A.

Assigned with the task of starting up a new company related with the stock-exchange market, providing all the required operational infrastructure (i.e. Offices setup, Computer Room & Communications setup, Stock-Market software, etc.).

Main Responsibilities:

  • Operations Management
  • IT Infrastructure & Communication Support
  • Maintenance & Support of Trading S/W (Telerate, Reuters)
  • Staff Recruitment & Training
  • Reporting & Statistics

Operations & Business Development Manager

May 1995Sep 1999
HFC Ltd.

HFC Ltd. (held by one of the largest audio equipment distributors in Greece) mission was to promote and deploy high-end audio equipment for medium domestic to large-scale corporate installations. Assigned with the task of promoting such type of solutions, I' ve had the opportunity to offer products and services to a large number of consumers and enterprises.

Main responsibilities:

  • Operations Management (Store & Product Management, etc.)
  • Business Development (Promote HFC's Products & Solutions via scheduled demos and events)
  • Distribution Channel Management (Maintain a channel of 10 resellers while expanding the existing partner network)

Operations Manager

Oct 1994Mar 1995
Hit Music & Communications S.A.

Responsible of transforming a small line of business held by an advertisement company (Dot & Dash S.A.) to a new enterprise schema, enhancing their core business with better logistics-warehouse management and IT infrastructure, in order to address a larger market share. Furthermore, I was assigned with the development & implementation of a new marketing approach plan to motivate the existing customer base with special offers and incentives (e.g. introduction of a special bonus club coupon rewarding customer loyalty), while expanding the existing customer network.

Main Responsibilities:

  • Operations Management & Support
  • IT Infrastructure & Application Support
  • Warehouse Setup
  • Staff Recruitment & Training
  • Marketing & New Business Development

Senior Software Engineer

Mar 1992Dec 1993
Ministry Of Defence

S/W Development for the Hellenic Air Force Computer Centre during my military services. I 've had the opportunity to develop applications for the Ministry of Defence on a large mainframe system (Concurrent Technologies) running OS/32.

During the same period and given the world's universally accepted OS's (DOS) weaknesses back then, I was self-assigned with the task of developing a set of support tools for developers to enhance significantly the software development procedure. These tools were widely accepted by the software developers community.

Software Engineer

Aug 1989Feb 1992
Active Ltd.

Engaged in the development of large-scale Payroll & Accounting Systems-Heavily experienced in RMS Cobol and C programming on UNIX System III (Convergent Technologies-CTIX).

My primary effort was the development of ‘in house' commercial applications. Indicative areas of development include:

  • Customer Management
  • Accounts Payable
  • Accounts Receivable
  • Invoicing / Billing
  • Cash-flow Management
  • Financial statements
  • Cost Accounting
  • Municipal rolls and records for more than 40 customers, mainly companies of Public Sector and Local Authorities.

Instructor

Oct 1990Sep 1991
E.U. IMP Greece - Municipality of Heliopolis

As an instructor in Computer Science - Integrated Mediterranean Programs subsidised by the E.U.

Instructor

Oct 1989Sep 1990
E.U. IMP Greece - Municipality of Hymettus

As an instructor in Computer Science - Integrated Mediterranean Programs subsidised by the E.U.

Software Engineer

Jan 1988Dec 1989
DAPL Ltd.

Engaged in the development of commercial software - Heavily experienced in Turbo Pascal programming in Microsoft DOS. Indicative areas of development include:

  • Order Management
  • Inventory Management
  • Warehouse Management
  • Payroll
  • Budgeting

Interests & References

Music, Cycling, Swimming & Chess.

References

Mr. Yianis Loumakis, C.E.O. Unisystems S.A.

Email: loumakisj@unisystems.gr
Phone: +30 2119991834, +30 2119991535