ANDREA HUDSON

• Managed Euro Guiding Services, delivering tour-leading and driver-guiding services for overseas and local visitors, journalists, travel agents, and VIPs across key New Zealand destinations
• Coordinated with international and domestic inbound tour operators to deliver pre-agreed itineraries and oversee itinerary management throughout contract durations
• Delivered interpretive tours in visitors’ native languages, covering New Zealand’s major attractions, historical sites, natural environments, fauna, flora, and cultural heritage
• Developed marketing strategies to increase guiding-service visibility and strengthen connections across the tourism industry
• Built industry networks and organized or participated in relevant industry events to promote services and support business development
• Contributed as a ProGuidesNZ committee member to maintaining professional guiding standards and ensuring access to current industry practices while enriching visitor experiences through cultural storytelling and knowledge of New Zealand’s landscapes and history

• Designed and implemented sales and marketing incentives to increase awareness of private charters and events aboard the NZ-registered superyacht SY Pacific Eagle during the 36th America's Cup in Auckland.
• Developed targeted advertising strategies and promotional campaigns for spectator cruises, private charters, and onboard events.
• Built partnerships with tourism and transport operators, including airlines, helicopter and seaplane services, hotels, restaurants, and other key stakeholders.
• Organised familiarisation tours aboard SY Pacific Eagle to showcase its amenities and charter experience to prospective clients and industry partners.
• Supported onboard hosting operations by crewing spectator cruises and private charters, maintaining high standards of guest satisfaction throughout events.
• Coordinated event delivery with multiple service providers, facilitating seamless charter experiences and effective execution for all guests.

• Conduction of guided tours across New Zealand for small groups (14-21 days) and individual VIPs, catering to German- and French-speaking clients.
• Interpretation of New Zealand's key attractions, including historical landmarks, diverse fauna and flora, and significant cultural aspects.
• Delivery of culturally immersive experiences through tailored communication in the visitors' native languages.
• Management of logistical responsibilities during extended trips to ensure smooth group travel operations.
• Enhancement of visitor experience by providing in-depth knowledge and engaging commentary about iconic destinations.
• Adaptation to varying guest interests and requirements to offer personalized itineraries and services throughout the journey.

• Coordination and leadership of 15-20 day coach tours across New Zealand, covering both the North and South Islands.
• Delivery of detailed commentary on key attractions, historical sites, natural features, and cultural aspects of the country to enhance visitor experience.
• Collaboration with tourism and transport providers, including airlines, ferries, helicopter/floatplanes, cruise boats, trains, hotels, and restaurants to ensure seamless service delivery.
• Management of logistical arrangements by reconfirming all reservations for excursions, flights, transfers, accommodations, meals, and events.
• Facilitation of guest experience by escorting and providing support during selected activities and events.
• Collection and analysis of customer feedback to identify areas for service improvement.

• Organisation and integration of tours accommodating up to 48 customers, ensuring seamless travel experiences.
• Delivery of comprehensive commentary on attractions, historical sites, cultural features, and landmarks throughout the country.
• Coordination with tourism and transport operators, including airlines, helicopter/floatplane services, ferries, cruise boats, train companies, hotels, and restaurants.
• Reconfirmation of all arrangements such as excursions, flights, transfers, hotel bookings, dinner reservations, and event itineraries to ensure accuracy.
• Facilitation of guest participation in selected activities and events while providing necessary support throughout their experience.
• Collection and analysis of customer feedback to optimise service quality and address areas for improvement.

• Translation of the daily cruise program into German and French to ensure effective communication for non-English speaking guests.
• Providing service desk assistance specifically dedicated to non-English speaking guests, fostering a welcoming and accessible environment on board.
• Delivery of shipboard announcements in five languages: English, German, French, Italian, and Spanish, supporting multilingual communication for diverse passengers.
• Participation in hosting Captain's dinners and other onboard events aimed at enhancing guest experience and engagement.
• Contribution to seamless interaction between crew and passengers by bridging language barriers across various activities and events.
• Support for international passenger satisfaction through efficient translation services and multilingual communication.

• Conducted check-in procedures for up to 12 airlines, managing customer interactions and ensuring accurate processing.
• Coordinated effectively with representatives from multiple customer airlines to address operational needs and maintain service standards.
• Performed thorough visa, passport checks, and customs clearance processes in compliance with official regulations.
• Facilitated communication between catering teams, flight deck personnel, cabin crew, and customs/immigration authorities to ensure smooth operations.
• Supervised Singapore Airlines check-in processes with a team of 10 staff members to achieve efficiency and high-quality service delivery.
• Provided interpreting services and delivered public announcements in French, Italian, German, and Spanish as needed for effective communication.
• Actively contributed as a member of the Work Group Review Committee, focusing on process improvements within operational workflows.
• Participated as a key member of the Occupational Health and Safety Committee to ensure workplace safety compliance and initiatives.

based in Germany (Berlin, Munich, Stuttgart)
trained on B737, Airbus 310/320/319

Responsibilities: Assisted in Sales and Marketing Incentives

Participated in company promotions

Liaised with Travel Agents

Fares and Ticketing, Reservations, General secretarial duties

HOSPRA Ecole Hoteliere de Diploma in Hotel Management
Langues et de Secretariat