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ANDRES GOROSTIDI

SRE - Senior Architect - Cloud Digital Services

WORK EXPERIENCE

Jan 2021Now

SRE - Senior Architect - Cloud Digital Services

Aggity - Dacartec

Site reliability engineer (SRE),  specialized in  digital transformation services,  covering Portal and HCL DX Experience in cloud.   As  Senior architect  I provide consulting services to Tier 1 clients as Banco Santander, Ocaso, GISS (Gerencia Informática de la Seguridad Social) or Giahsa who need specialized  support,  roll-up,  CI/CD, maintenance and the entire life-cycle  management of their applications  on Kubernetes Deployments (mainly using OpenShift, Rancher and Amazon EKS). I also collaborate with the pre-sales engineering,  presentations and RFPs of my company.   

As an additional role, I lead the internal IT team on the deployment, maintenance and enhancements of our local Infraestructure on AWS using  HCL Terraform and IaC (Infraestructure as a Code).   This also includes architectural decisions regarding the migration of our Vsphere on-prem architecture to the cloud using AWS Migration Hub and AWS Cloud Migration Services,

Feb 2019Dec 2020

Project Manager & VoIP CallCenters Expert - IBM Global Services

IBM

Senior Architect adopting a technical leadership within the technical sales team, working on RFPs, technical presentations, and evangelization of Cognitive Services (AI), and MultiCloud, as well as digital transformation technologies and modernization of Customer Service Centers (Cognitive Multichannel CallCenters, Voice Switchboards, Chatbots, and Home Device devices such as Google Home or Amazon Alexa). This area also combined the integration of IOT Devices and digitalization of services for CallCenters on MultiCloud installations using OpenShift and related technologies (Kubernetes, Dockers, Storage, etc.).

In this position I have been able to combine my background in services, my experience in architecture, and my knowledge of both telco/voice technologies (IVRs, ACD/PBX, SIP Trunks), and the different cognitive solutions in the cloud, demonstrating to customers the possibilities of emerging technologies in this field and their application in callcenters.

March 2017Feb 2019

IT Architect Watson Work Services - Client Technical Professional for Collaboration Solutions (CTP)

IBM (Sales)

Pre-sales technical engineer, conducting events, technical presentations and evangelization of Watson Workspace and Watson Work Services, as well as the rest of IBM Collaboration Solutions, including both "traditional" transactional products (Domino, Connections), and cognitive solutions in the cloud (Watson) and hybrid solutions under IBM Private Cloud (ICP).

As CTP specialist in Watson Workspace, I also participate in the integration with Cognitive Solutions (Watson Services), covering tools such as Watson Discovery, Watson Assistant and Cognitive Call Center Solutions.

January 2010March 2017

PSM - Priority Support Manager Collaboration Solutions (AVL - Advanced Value Leader)

IBM (Lab Services - Support)

PSM - Priority Support Manager / IBM Advanced Value Leader (AVL), dealing with main IBM customers in Spain (ECI, Banco Santander, WDFG, DGT, AEAT, Correos, Ferrovial, Carrefour, etc.)

Among the clients covered in this position, it is worth mentioning ECI (El Corte Inglés), where I participated as AVL in the largest and most important IBM SmartCloud project in Europe, including more than 30,000 mail users and collaboration solutions. In this project I collaborated in the deployment of the necessary hybrid architecture and in the transition of the users to the cloud, the technical part, the relationship with the support team, with the product managers and with the sponsors / executives of the project.

June 2001January 2010

IT Architect - Consultant

IBM (Services - Delivery)

After the acquisition of Lotus by IBM, I joined the Services department as a Senior Consultant in Software Services for IBM, adding to my position functions as IT Architect, integrating the Lotus products (Domino, Sametime) and the rest of the Solutions of the IBM portfolio (Websphere and TIvoli).

In this position, I have been involved in the most important projects related to "Social Business", projects related not only with mail and collaborative software, but also with portals, intranet, directories, infrastructure and security (single sign-on). During this period I covered projects in Telefonica, Carrefour, Presidency of the Government, AEAT, Ministry of Defense, Ferrovial, CECA, Iberdrola, etc.

One customer to be highlighted is Banco Santander (Produban), where I worked for more than 2 years managing the relationship between the bank and IBM in support, performance, roadmap and evolution of the different existing systems (Tivoli, Rational, Lotus, DB2 and WebSphere) . In this client, due to the wide range of tools covered in the entire IBM Portfolio, I also exercised functions as Software Solutions Architect.

Sept 1998June 2001

Technology Consultant

Lotus Development

IT Consultant, within the services area (delivery), implementing lotus products and solutions in architecture, support and deployment projects.  During this period I covered one of the most important projects of the company,  related to the email migration project of Telefonica, addressing the migration of the system for the entire workforce.

EDUCATION

19961997

MBA - MASTER IN BUSINESS MANAGEMENT AND ADMINISTRATION

Universidad Politécnica de Madrid

MBA covering all the main areas of the company: Management, Finance / Accounting, Production / Logistics, Legal, Human Resources, Commercial / Marketing Management and Information Systems.

19891993

Major in Computer Science

SLU - Saint Louis University
Higher career studies of computer science at the American University of Saint Louis, Missouri (1989-1993), obtaining the title of "Bachelor of Arts & Sciences (Major) in Computer Science". Specialty carried out in the Communications area.