Andretta Taylor

• Improved processes and workflows for multiple departments
• Piloted a new technology to engage customers differently
• Negotiated and revised an SLA and SMA contract
• Negotiated 5 vendor contracts
• Investigated functional utilization and processes for 4 platforms
• Presented research on financial comparisons between company financial models and competitors
• Developed templates and workflows to enhance and modernize 2 platforms and understand and support 4 integrated platforms

• Established new integrated processes between Product Management, Architecture, Engineering, and QA departments
• Established new uniform documentation / guidelines for Product Management department.
• Performed data clean-up for 3 year Jira ticket backlog
• Defined feature request processes utilizing product management tool, increasing functional efficiency
• Managed client-facing user experience (UX) research projects that increased customer satisfaction and stakeholder engagement.
• Conducted requirement reviews to assure successful milestone requirements for release management workflows for 2 product rollouts.
• Managed beta projects proceeding major releases for 8 clients.

• Performed requirements gathering with stakeholders for 15 Pro solutions platforms and or customizations.
• Lead the planning and execution for 15 Pro learning solutions platforms and or customizations.
• Served as the client relationship manager for 15 key client accounts to ensure proper stakeholder engagement.

• Established 3 interactive portfolio management reporting dashboards for leadership.
• Established new reporting communication requirements and execution for 2 platforms.
• Created 50+ subsites for project management teams through SharePoint.
• Collaborated with Business Intelligence, Finance, and Governance teams to develop integration requirements for 4 supporting platforms.

• Performed data cleanup going back 2 years within Changepoint, a portfolio application used to track budgets.
• Recommended and implemented new portfolio categorizations and workflows.
• Trained Project Managers on Changepoint workflows and functionalities.

Major: English, Minor: Music 

Melbourne Australia 

Semester Abroad