Andrew D. Reece

• Primary Product Owner of HPEs NetEdit Software which helped improve troubleshooting network issues and improved speed and accuracy of widespread network changes 
• Led the enterprise-wide deployment of HPE/Silverpeak SD-WAN Edge Connects, achieving optimized performance and advanced security capabilities across the organization’s network infrastructure
• Ensured compliance with industry standards and best practices for network configuration and management, contributing to system reliability and data security
• Functioned as a primary escalation point for Priority 1 (P1) issues, ensuring swift resolution and continuity of critical operations.
• Delivered specialized training and provided expert guidance to onsite technicians, supporting skill development and operational efficiency.

• Implemented a network monitoring system to ensure client environments are optimally configured and ensuring 100% proactive client monitoring is achieved
• Primary product owner for the Aruba OS-CX switching platform, developing
  training and standard operating procedures to ensure the entire engineer
  team is focused on best practices
• Managed all networking projects to ensure customer satisfaction and proper product implementation
• Project-based engineering, design, installation and troubleshooting of wired
  and wireless networks, Network security and access controls
• Supported sales team on all areas of technical communication with a wide
  range of clients to generate consistent revenue streams

• Partnered with third-party telecommunications provider to ensure proper bandwidth and failover capabilities were met at over 20 client sites with a
  specific focus on fiber and coax circuits, SIP Trunking, SD-WAN Solutions, and Wireless Backup
• Triaged calls from 7 field service technicians and offered troubleshooting
  assistance
• Provided guidance to junior level sales staff in conducting project
  demonstrations

• Oversaw the implementation 50 client projects a year ranging in value from $50K to $250K
• Was the primary product owner of the WLMS (Wireless Manage Service) platform, which included the ongoing implementation and support standards for our Nation wide customers.
• Facilitated initial client discovery meetings to assess the clients’ specific needs and expectations of the proposed project work
• Coordinated with other internal departments to verify all needed project materials and required expertise were readily available based on the project plan
• Assigned key team talent to specific project actions leading to projects being completed under budgeted hours by 10%
• Installed and configured various vendor network, security, and wireless equipment following processes and procedures defined in the initial project work plan
• Instructed clients on how to utilize new environment offerings properly individually and in large group settings
• Fostered post-project relationships with clients to gauge satisfaction and to determine any future project work

Wide Area Networking Technology