Angela Smith

Confidently leads multiple, simultaneous remote technical product development teams to success for both New Product and Sustainment projects across the 8 diverse brands of a consumer electronics technology and manufacturing company. Effectively oversees Mechanical, Firmware, Hardware, Software, Manufacturing, and Marketing development from Concept Generation to Production Release. Consistently keeps C-Suite, Directors, and Teams informed of project status, program financials, and operational KPIs. Creatively drives continuous improvement processes across all functional teams to bolster productivity and collaboration. Diligently reinforces Project Management, Agile, and Lean best practices for development. Constantly explores with end-users, beta testers, market experts, and industry leaders to glean new product ideas, feature enhancements, and novel applications for existing products. Stylishly wears whatever hat it takes to get something done - whether that means writing functional specifications, designing app UI/UX, negotiating with a component vendor, approving a packaging proof, texting info to a beta tester, or manning an expo booth.

Achievements

• Managed all new product development projects in last 4 years, resulting in total sales of 7.3 million US dollars, besting new product total sales of the last 5 years
• Reduced project delays by an average of 18 days by introducing Agile, Scrum, and empowered team methodologies
• Championed seamless remote change management and on-boarding of 3 acquisitioned teams
• Actively managing our amazing R&D teams to prevent product stock-outs and sustain entire product lines with whatever microprocessor we can get our hands on (e.g. BGA mods, wafer-scale development, entire family re-works) as a result of global microprocessor shortages
• Creatively developed the Continous Improvement Committee, a rotating project team spanning all business units with the goal of completing a small but impactful Lean process project every month

Expertly managed multiple, simultaneous, complex projects while leveraging Agile/Scrum methodologies to develop custom software applications for Fortune 500 and emerging boutique life science specialists. Effectively consulted clients in technology best practice; fostering lasting relationships while ensuring exemplary client service from proposal to post-go-live sustainment; helping them bolster program effectiveness and end-user engagement. Successfully developed proposals, budgets, timelines, and phase-gates while consistently executing projects on time and under budget. Efficiently performed as project, technology, and applications specialist, consistently producing quality deliverables spanning from technical specifications and business requirements, to use case flows and system administration protocols, to QA tests and custom training content. Diligently enhanced department and organization reputation as product ambassador by accepting accountability, delivering exceptional quality in assigned projects, and providing outstanding client service. 

Achievements

• Exemplary project execution, exceeding target margins by a median 23% across all projects
• Customized JIRA SDLC processes to reduce development team documentation by an average 2 hours per person per project
• Developed a streamlined Confluence/Custom Module specification template resulting in a 60% reduction in time spent writing specs
• Excellent client relationship development, with leaders from GlaxoSmithKline, AstraZeneca, ViiV Healthcare, and Daiichi Sankyo directly requesting my project leadership

Earnestly directed systems design and application administration, configuration, protocols, reports development, and business process improvement while thoroughly supporting interface systems integration and implementation. Carefully oversaw Agile technology project implementations, integrations, and provided hands-on multi-tier oversight as Systems specialist. Proficiently liaised between administrative leadership, vendor leadership, development leads, project team members, and subject matter experts to ensure quality end-user experience, adherence to timeline and budget, and community readiness. Remotely managed international partner development process. Accurately provided executive leadership with project updates and data insights by leading Change Committee, Project Sponsor, and Dean’s Council meetings. Congenially fostered both direct and indirect report employee productivity through effective communication, training, expert knowledge, and help ticket management. 

Achievements

• Implemented a school-wide platform change from paper records to a fully online EMR/CRM, LIMS, Radiology, Research, and Grant Management system that was developed from the ground-up in partnership with an international technology development team
• Trained over 400 clinicians, students, faculty and staff how to follow best practices and properly utilise the EMR/CRM platform as the sole technology training development and delivery resource

Expertly provided PMP and Agile project management, technical, and operational knowledge to identify, define, and document business requirements, training needs, operational procedures, and UX / wireframing design for University-wide Veterinary EMR/ERP application interfacing with LIMS, RIS, PACS, and research apps. Sharply identified opportunities for improving business processes through technology and developed training media, SOP, and operational change documentation in accordance with accreditation and best practices. Creatively designed and developed both online and instructor-led application training, managed all authoring on learning systems, and led comprehensive in-person training sessions for all levels of stakeholder. Diligently maintained issue and bug documentation and fix verification in both internal and vendor-supplied systems. Warmly liaised between vendor development leads, project team members, and subject matter experts to ensure quality software and training design.

Green Belt Certification - focuses on process efficiency,  designing processes to deliver customer or client quality, process improvement opportunities, designing quality control programs, and using statistical methods to ensure that processes deliver sustainable results.

Black Belt Certification - in progress, estimated completion end of Q1 2023.

Coursework includes:  Neurobiology of Learning, Brain and Behavior, Judgement and Decision, Cognitive Neuroscience, Neuroscience and Society, Critical and Research Writing, 2016 Ezra Pound Prize Winner in Literary Translation

With Honours. Coursework includes:  Principles of Marketing,  Digital Marketing, Training and Development, Principles of Management, Legal Environment of Business, Managerial Accounting, Financial Accounting, Macro and Micro Economics

PMAP/PMBOK/DACI methodology mastery of the project management triad - scope, time, and budget with focus on a fourth pillar of resourcing. Enforces complete definition and planning, risk management, project execution and fostering of stakeholder partnerships.

Bellevance Honors Student - pre-med concentration