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Summary

To seek a challenging position and dedicate my services to a reputed organization expose my talents, leadership skill, with expertise in network, It support design, planning, and operations whether that is technology or a business, I am interested in how to scale them. I believe in democratizing business creation, simplifying operation and driving innovation by providing a low cost, scale Able and reliable infrastructure.

Work experience

Oct 2019
edotcogroup

Senior Technologist, IT Engineering Division

* Planning, Developing & Implementing the solution for new project delivery related to Network, Information Security & obtaining a competitive price from suppliers, to ensure cost-effectiveness
 * Develop plans and enhance implementation working closely with edotco Group for overall strategies to establish proper and efficient IT network infrastructure in edotco BD 
* Manage and ensure day to day IT Network Support edoto BD operation as per defined SLA
* Guide to carry out routine and ad-hoc network management task including daily health check, backup, antivirus checking, ensuring preventive errors do not occurs
* Engage specific respective vendors for regular & manage crisis situation, which may involve complex technical problem and efficient management of edotco BD IT Network operations to 30+ branches 
* Deal Security Audit and risk management with edotco Group IT to mitigate Audit observation 
* Ensure 100% accuracy in IT Inventory Management
* Ensure provision of IT equipment (Fixed- Non-fixed asset and consumable) for the user so that users IT stock always become available throughout the year
* Installation and configuration guideline troubleshoot and maintains (Hardware & Software) to ensure their confidentiality, integrity, and availability for edotco BD users
* Project work with Robi & e.co
* Maintain & troubleshoot Cisco 2900 series  Router, ASA 5545X Firewall, 2500 Series WLC &  AP
* Work with edotco Group & TAC closely for solving High Severity Issues, maintenance and troubleshooting related to AMC Cisco devices
* Enhance & Support the business processes of the organization and identify requirements for improvements and new functionality of Head of Enterprise systems and system owners

Oct 2016Oct 2019

Network & IT Support Engineer

Telenor Health (Telenor Group)

Network & IT Support Engineer, Technology Service & Operations Dept.

Design, Plan & ensure delivery of new Network, IT Support Security, projects, Migration as per business requirement

Planning, Capacity & Risk Assessment of IT Network, Security, infrastructure & IT support devices

Supervision in daily IT Network, Support, Security & operational activities in Data Center Network Infrastructure, Internet Infrastructure and Enterprise Campus, Branch Network.

Support and Coordinate with Planning and Inter Domain teams for ensuring smooth network connectivity for IT service Projects and Operations

Configure, Maintenance & Troubleshoot Sohops XG330 Firewall, Cisco ISR443, Cisco 3850, 2690 Catalyst switch, Cisco Aironet 1100,1200, WLC, Cisco Lightweight AP WLC, WCS, Ubiquiti Radios, Unifi AP

Call Center Service Operation & live Support
Supervise Team for smooth LAN/WLAN/WAN connectivity for 40+ office employee, Call center
Impose IT network and security governance for day to day operational activities and improvement on user experience and network performance.
Analyze incident and review RCA for remedy and re occurrence of the issue.
Procurement & Maintains Support all of IT equipments
AMC management with hardware support vendors.
Work with OEM, Partners, Vendors, CP and stakeholders to ensure service up time and maintain SLA.
Project Management: Atlassian Jira, Atlassian Confluence, Atlassian Crowd, Zendesk Ticketing Tool

January, 2015October 2016
American Efird(BD) Limited

Executive, IT Information & Communication Technology Dept.

Configure and troubleshoot Cisco catalyst switches 2690 S & SI series and Cisco 1900 series router with Vlan manageable

Implementing and troubleshooting LAN/WAN networks using Switch, Routers.
Configuring different broadband routers like Linksys, Netgear, D-Link, Wireless Cisco, TP-Link, Belkin, Asus; CCTV, IP Camera, DVR and other network equipment’s
Install, Maintain & Troubleshoot Industrial Computers LA-200, Data Color & Printers SATO, ZEBRA
Maintain web base ERP, DBMS, Microsoft Email Services application program
Network performance monitoring, tuning and reporting
Install, Troubleshoot - Microsoft Desktop Operating Systems, Microsoft Office suite, Internet, Email
Install, Maintain & Troubleshoot - Computer Hardware, Servers , Network Printer
Backup, Restore of Application database, users data
Remotely support 100+users workstation in the remote branches

July 2011January 2015
Banglalion Communications Limited

Technical Support Engineer, Technical Support Dept.

Responsibility:

Device Configuration:

* Dongle (ZTE AX226, AWB US211, Quanta WU216, Zyxell MAX 506, Gemtek WIXUBB116, Airstream AS1100)

* Indoor (AWB RG230, AWB RG231 (Wi-Fi), Zyxell MAX 206)

* Outdoor (AWB OD200, Zyxell MAX 306)

* Find out the Modem problem, Signal problem, Connection problem, LAN configuration, Implementing and troubleshooting corporate LAN/WAN networks using Switch, Routers

* Issuing trouble ticket in case of any network down and follow up to solve the problem

* Responsible for providing technical support to Banglalion Subscribers

* Have good cross department communication and relationships

* Providing support issues by having a strong understanding of the CPE

Education