Michelle Bloggs

Assistant Manager Responsible for all aspects of Administration and Compliance Control together with management of a lending portfolio for Business Unit. On several occasions acted as Interim Manager of Branch during Manager's absence.

Administration

• Successfully scheduled and co-ordinated all Administration and Control activities/tasks within Business Unit.
• Diligently implemented robust checking procedures ensuring Compliance and Control processes were completed in adherence with both internal and external regulatory requirements.
• Exceeded compliance requirements resulting in ‘Top 10’ placement within Branch network.
• Achieved high customer satisfaction level through implementation of excellent tracking and follow up system for complaint handling.
• Consistently coached and mentored new and existing staff in all bank procedures achieving a high standard of excellence.
• Assisted and mentored junior staff in all their daily activities in a consistent and supportive manner.
• Led, developed and motivated staff creating an environment conducive to high levels of commitment and performance.
• Consistently ensured contact and excellent relationships with all clients to maximise business/revenue opportunities.
• Effective control of all aspects of Branch security and tight control of Branch keys minimising risk to staff and Branch premises.

Portfolio Management

• Accurately formulated and recommended loan applications for the Banks’ customers in accordance with Bank procedures and guidelines.
• Followed through on approved loans to cheque issue stage in a timely and efficient manner.
• Managed and developed portfolio of new and existing clients to maximise business/revenue within the context of Bank’s strategy.
• Successful management of complex cases up to €1m within the Business portfolio.
• Successfully cross-sold additional bank products at every appropriate opportunity.
• Ensured security and files were constantly maintained to the highest standards.
• Conducted annual reviews of client’s exposures on time and in line with procedures.
• Effectively and efficiently managed arrears within the Business portfolio resulting in a very low bad debt ratio.

 

Administration Officer Responsible for Senior Office Duties.

Grade 1 Clerk Responsible for Junior Office Duties