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ANNE-RILEY SPENCER

Summary

Hardworking, independent, deadline oriented, self-starter with excellent written, verbal, and social media communication skills. Resourceful and diligent when researching and solving internal and external issues. Award winning customer service and sales skills. Dependable and punctual.

Work experience

April 2019Present

LOFT Full Time Sales Lead - Blacksburg, VA

Ascena Retail Group, INC

Responsible for sales supervision and ensuring customer satisfaction through outstanding service. Prioritize, organize, delegate, and communicate tasks to sales associates based on store goals. Acting manager on duty when the store manager is absent or otherwise occupied. Additional duties include:

  • Actively participating in all procedures that maintain the store and can drive store sales.
  • Training new and current associates on existing and newly implemented policies and promotions.
  • Motivating associates to meet and exceed sales goal through client relations.
  • Organizing sales floor merchandise and creating visual concepts according to current and future stock.
  • Generating revenue through exceptional customer support, marketing, and sales skills to meet and exceed quota.
  • Opening and closing the retail location.
  • Auditing and managing cash register and inventory daily.
  • Making biweekly bank deposits and competently handling large amounts of cash on a daily basis.
  • Making biquarterly supply orders, ensuring the store never runs out of supplies and stays in budget. 
  • Creating the weekly schedule.
August 2018April 2019

LOFT Sales Lead - Roanoke, VA

Ascena Retail Group, INC

Responsible for sales supervision and ensuring customer satisfaction through outstanding service. Prioritize, organize, delegate, and communicate tasks to sales associates based on store goals. Acting manager on duty when the store manager and co-manager are absent. Additional duties include:

  • Actively participating in all procedures that maintain the store and can drive store sales.
  • Training new and current associates on existing and newly implemented policies and promotions.
  • Motivating associates to meet and exceed sales goal through client relations.
  • Organizing sales floor merchandise and creating visual concepts according to current and future stock.
  • Generating revenue through exceptional customer support, marketing, and sales skills to meet and exceed quota.
  • Opening and closing the retail location.
  • Auditing and managing cash register and inventory daily.
  • Making biweekly bank deposits and competently handling large amounts of cash on a daily basis.
August 2017August 2018

LOFT Sales Associate - Roanoke, VA

Ascena Retail Group, INC

Responsible for creating a sales environment that enhances the customers' experience. Also in charge of driving the full sales lifecycle, from initial contact to demonstrations and sale. Duties include:

  • Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service. 
  • Assisting customers with questions, needs and purchases.
  • Cultivating successful relationships with customers. 
  • Completing each transaction in a quick and efficient manner. 
  • Maintaining the integrity of the store by cleaning shelves, counters, and tables.
  • Greeting each customer that comes into the store in a warm manner. 
  • Identifying the customers' needs. 
  • Preparing merchandise for display.
  • Assisting customers with purchase decisions. 
  • Assisting in physical inventory counts. 
  • Implementing all visual merchandising standards. 
  • Setting up merchandise on the sales floor.
  • Helping customers try on or fit merchandise.
  • Watching out for loss prevention through leakage and theft. 
  • Collecting and packing online orders to be mailed to customers.
May 2016August 2017

Contract Services Coordinator

Liberty Medical, LLC

Responsible for coordinating the internal contract review process and Medicaid implementation and maintaining existing Medicaid regulatory guidelines. Performs administrative functions and systematic maintenance within the department including:

  • Analysis of reimbursements
  • Implementation of new plans
  • Health plan/Medicaid discrepancy research and resolution
  • Updating new and specialty products for health plan contracts
  • Data diligence for prospective acquisitions
  • Maintaining electronic and paper files systems
  • Preparing electronic and paper agreements for executive review
  • Organizing all plan mailings
  • Coordinating with Licensing and Regulatory to maintain up to date licensing and credentialing information
  • Maintaining a working knowledge of HIPAA and other privacy laws
  • Generating system codes and entry of rule sets for traditional Medicaid
  • Assisting in tracking and maintaining expected reimbursement
  • Testing of all new products added to system for accuracy for traditional Medicaid plans
January 2015May 2016

Senior Customer Service Advocate

UnitedHealth Group

Responsible for responding to and resolving customer service inquires and issues by identifying the topic and type of assistance the caller needs. Own the problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or collaborate with others to resolve escalated issues. General responsibilities include:

  • Guiding and educating members about benefits including: best plan options, maximizing benefits, and choosing a quality care adviser
  • Intervening with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists
  • Maintaining a working knowledge of HIPAA and other privacy laws
  • Assisting customers in navigating company websites and encouraging them to become self-sufficient
  • Providing education and status on previously submitted pre-authorizations or pre-determination requests
  • Meeting the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution, and attendance
March 2013June 2014

Office of Development Staff Assistant

Roanoke Catholic School

Internship to Part-Time Employee

Responsible for multiple projects within the Development office. Such projects and responsibilities include:

  • Designing and editing multiple publications for the school
  • Update and input donor and alumnae information using Donor Connect and Paradigm
  • Accountable for the data collection and organization of the donor information associated with the Lower School and Upper School building renovations
  • Involved with the preparations for the 125th anniversary celebratory event
  • Served on the 24th Annual Shamrock Hill Run Event Committee, responsible for:
    • coordinating and recruiting volunteers
    • soliciting event sponsorships
    • arranging and participating in the gathering of event supplies
20092014

Lifeguard / Aquatics Team

Kirk Family YMCA (August 2009 to August 2014) HHHunt (May 2014 to August 2014) Hunting Hills Country Club (Seasonal, May 2009 to August 2013)

Responsible for working as part of a team to provide a safe, clean, attractive swimming facility for patrons and their guests by minimizing accidents, enforcing pool rules and regulations, taking all necessary steps to protect against the transmission of diseases, and creating and maintaining a wholesome atmosphere. General responsibilities include:

  • Provide first aid and conduct rescue operations
  • Activate Emergency Action Plan in the event of serious injury in or around the pool area
  • Swim team supervision for practices and meets outside of normal pool hours
  • Participate in set up, clean up, and supervision of special events and camps
  • Administer swim tests
  • Main gate check-in and guest registration
  • Assist members with special needs
  • Address inappropriate conduct
  • Handle member complaints, address resident concerns, and report to facility management as needed
  • Maintain quality of water within the pools by conducting scheduled chemical readings and monitoring water levels
  • Perform general cleaning and maintenance tasks
  • Attend regularly scheduled in-service training sessions
  • First responder within the YMCA community in any emergency situation

References

Andrea Whitlow ~ Store Manager LOFT   (540) 265-0096

Curtis Hite ~ Senior Manager of Contract Services Liberty Medical, LLC   (540) 759-0568

Heather Dolan ~ Outbound Supervisor UnitedHealth Group   (540) 777-0468 

Debbie Stump ~ Development Coordinator Roanoke Catholic School   (540) 982-3532