Anneline Holland

• Available for Worldwide Contracts
• Available for freelance positions with either corporate aviation, or part 91 privately owned aircraft.
• Create unique guest travel experiences delivered with the utmost discretion.
• Service execution, of table set ups, beverage pairings and white glove service.

• VVIP Corporate Flight Attendant, responsible for tending to the needs of VIP' private clients ranging from Diplomats to Royal family members where confidentiality and discretion is a certainty at all times.
• Required to ensure safety and security on board the aircraft throughout all flight phases whilst maintaining the highest service standards.
• 2015: I was requested to do the 'Entry into Service' for a privately owned Global 5000 where I have been the designated LFA since.
• Overall in charge, responsible for maintaining the interior of the cabin including stocking and general upkeep.
• Creating menus /catering orders, galley management, product/quality control, and guests' satisfaction.
• In addition I have extensive freelance experience on a variety of business jets.

• Manager of service delivery and guest experience in First and Business.
• Pre/Post flight checks and ensuring safety and security in all phases of flight.
• Performance and resource management, reviews, coaching and mentoring.
• Built strong relationships with customers through positive attitude and attentive and timely response to their requests.
• Designated team leader on flights to promote products and company branding.
• Operated the elite charter flights and was continuously involved in the company promotions assisting with gala dinners, lounge openings, press releases, new destination launches, formula1 paddock and often worked on events where the CEO and VVIP clientele were present.
• Duties included: general public relations, customer liaison, galley management, team motivation and coaching, product & quality control, ensuring guests safety and satisfaction.

• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  Sorted, received, and distributed mail between departments and personnel.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Maintained appropriate filing of personal and professional documentation.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.

• Front of house manager my main focus was serving our VIP clientele.
• In charge of managing the team of executive hostesses offering continuous training and support and ensuring that high service standards were maintained with the VIP clients.
• Focused on expanding our VIP client base and involved in tournaments and events coordination.

• As front of house manager, I was expected to ensuring smooth operations in all departments of Paranga, FOH and BOH operations.
• Overseeing the kitchen staff, waiters, barman, runners & cleaners.
• Often present on the floor to build better customer relations and to ensure quality and service standards were met as well as to deal with customer liaisons and specific requests.
• Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
• Opening and closing of the restaurant, rostering, admin, cash-up, stock control, delivery control and some marketing and events coordination.

Train The Trainer: Level 3 International Award in delivered training, Graduated with Distinction

High School Certification