- SDLC, test case design, test planning, test documentation, Scrum framework
- SQL, C#, VBA, HTML, CSS, Markdown
- JSON, XML; Regex; Xpath
- SQL, MonngoDB, PostgreSQL
- Excel, Visual Studio, SQL Server Management Studio, Robo3T
- Windows and Linux environments
- Azure DevOps, JIRA
- Behavior- and Test-Driven Development (BDD, TDD)
- Strong communication, analytical and critical thinking skills
- Privacy, security, auditing, and compliance requirements in healthcare
Professional Work Experience
12/2021Present
Software Quality Assurance Analyst
The Mayo Clinic
- Backend testing - APIs, Cloud functions (C#, .NET)
- Front-end testing - Clinical web-based diagnostic tests and messaging applications (Node.js)
- Member of cross-functional Scrum team participating in all phases of SDLC - quarterly planning and sprint planning; design, development, validation and deployment of features; process improvement and development of team cadences
- Responsible for planning, designing, tracking, and executing automated (Selenium) and manual tests
- Creating and maintaining test artifacts - test plan documentation, test suites and test cases (Azure DevOps), test data, ensuring traceability requirements
- Utilizing multiple test techniques and approaches to ensure coverage and functionality - branch and white box testing; black box, exploratory, and database testing; component testing of cloud function applications and cloud storage queues; API testing
03/202011/2021
Software QA Engineer
AbsenceSoft, LLC
- Development of manual and automated (Selenium, C#) tests, Jira-based test suites and test scripts for web-based Enterprise applications
- Supporting the development and release management cycles (agile)
- API testing -- functional and performance -- using Postman and Swagger
- Documenting bugs and issues in in the Atlassian suite
- Mentoring QA colleagues
02/201802/2020
Software Test Engineer
Envision Technology Partners
- Automated UI test development using C# / Selenium / Specflow /Docker
- Analysis of testing needs
- Test results analysis using Microsoft Power suite (mainly Power BI)
- Supported manual testing team through data creation, mentoring
11/201601/2018
Manager, Corporate Compliance
DaVita Kidney Care | Denver, CO
- Compliance/regulatory support of enterprise clinical IT and billing systems, including:
- Providing guidance/oversight to development, deployment, training and leadership teams
- Providing direction to clinical, IT, revenue operations and other stakeholders on matters pertaining to clinical and billing systems
- Managing efforts resulting from audits of enterprise systems -
- Investigating and reporting to leadership on matters pertaining to clinical and billing systems
06/201410/2016
Clinical Information Specialist
Western Nephrology | Denver, CO
** Multi-role position ...
- As administrator of integrated clinical/billing EMR/EHR (eClinicalWorks) system:
- Configured/maintained user-facing and back-end clinical, billing, registration and scheduling components
- Served as primary support resource for 20-MD group nephrology practice (~80 users, 5 outpatient locations)
- Reported/provided guidance to partners and leadership on system issues, defects
- Researched/developed workflow solutions and enhancements per clinical, billing, operational and leadership needs
- Coordinated management of clinical/billing interfaces vendors/stakeholders -- including multiple bi-directional lab interfaces, claims processing, and Meaningful Use reporting
- Ensured up-time as needed through system upgrades and IT outages
- As security/privacy compliance officer:
- Developed, deployed privacy and security training content and deployment plan
- Provided guidance of privacy and security considerations
- Ensured compliance with HIPAA guidelines and security best practices, including clinical IT workflows/disclosures, clinical research efforts and coordination with vendors
- As business intelligence system manager/admin and data analyst:
- Ensured timely/accurate delivery of monthly/quarterly/annual financial and operational reports to partners/leadership
- Researched and developed methods for advanced clinical and financial ad-hoc reporting utilizing existing resources
- Developed workflows for delivery of data/reports to leadership, providers and clinical end-users
- Supported the establishment of and advised the practice clinical quality reporting committee
- As co-manager of company IT resources/processes/etc:
- Advised leadership on purchasing and other information technology decisions
- Coordinated with IT managed services vendors to meet daily and long-term needs at all levels
- Researched and deployed mobile device management system in compliance with legal and regulatory requirements (e.g., CERT)
- Administered/managed company SharePoint system (2007 and extensive testing of Office 365)
10/201005/2014
EMR/EHR (Epic) System Consultant, Trainer, Support Specialist | 10/2010 - 05/2014
Multiple Healthcare Systems | U.S.
** project- and contract-based ...
- Clients consulted include: Yale New Haven Hospital (CT); Ochsner Health System (LA); Wake Forest Medical Center (NC); University of Michigan Health System; Mt. Sanai Medical Center (NYC); Novant Health (NC, SC); Others
- Departments/specialties supported and/or trained include: IT help desk; nursing leadership; inpatient and outpatient oncology (MD, RN); intensive care (MD, RN); hospital inpatient (MD, RN, RT); pharmacy; inpatient and outpatient lab services; clinical pathology (blood bank); one hospital chaplain
- Roles/Responsibilities:
- Supported clinical and administrative users, as well as project/client leadership, during large-scale EMR/EHR implementations/deployments
- Coordinated and led classroom-style trainings for various clinical users -- including specialist MDs, pharmacists, RNs and others
- Provided on-site training to clinical and non-clinical users during and after implementation phases
- Developed training materials/resources for classroom-style clinical users pre-deployment
- Advised project coordinators on consultant deployment considerations
- Provided technical guidance to training and clinical management/leads per clients' needs, requests
06/200906/2012
Project Coordinator, IT Manager
The Hurricane Legal Center | New Orleans, LA
- As project coordinator:
- Developed and managed document processing effort in support of high-volume litigation project (staff ranging from 2 to 20)
- Ensured accurate and timely filing of records per judicial orders and other requirements
- Developed workflows as needed in response to requirements and stakeholder requests
- Advised on potential risks and issues with all of the above
- As IT manager:
- Supported all desktop applications, network configuration and (for a spell) mobile communications resources/processes
- Managed multiple SQL databases, working with IT vendors to ensure business needs were met - Managed user access to software environments and hardware resources
- Administered legal case management and accounting systems
- Developed advanced Excel-based workflows to address gaps in all of the above
12/201006/2011
Data Management Consultant
Baptist Community Ministries (program evaluation) | New Orleans, LA
* six-month, project-based contract ...
- As data analyst for cleanup/migration effort:
- Supported IT vendor in development of evaluation system intended to be used by executive leadership.
- Analysis of and development of migration logic for numerous legacy and document-based data sources
- Advising VP of evaluation of IT and information management needs and resources, including risks and gaps
05/201011/2010
Research Project Manager
New Orleans BioInnovation Center (workforce development) | New Orleans, LA
** project-based internship position ...
- As project lead on survey-based research effort:
- Developed and deployed iPad-based questionnaires for regional biotech workforce analysis, including ensuring that the efforts were both academically sound and technically feasible
- Researched, tested and selected vendors for iPad-based field data collection
- Recruited, hired, trained data collection team (6-10 users)
- Managed and ensured adherence to project budget, timeline, plan
- As data analyst tasked with delivery of findings:
- Statistical analysis of data, summarization of findings
12/201006/2011
Program Evaluation Analyst
Louisiana Public Health Institute | New Orleans, LA
** 6-Month Paid Internship
- Design/development of clinical reports and data-collection tools in support of community health grant program
- Developed processes for analyzing data from disparate clinical and program data sources
- Developed Office-based data-entry application to address data-collection gaps and ensure compliance with reporting requirements for multi-clinic grant-based community health effort
- Performed various data request activities as needed
05/200804/2010
Field Team Lead
National Center for Disaster Preparedness/Columbia University School of Public Health | New Orleans, LA
** Multi-phase project-based contract position ...
- As field team lead for data-collection supporting multi-year research effort to assess the impact of Hurricane Katrina to regional behavioral health resources:
- Supervised day-to-day data-collection operations of 5-10 teammates
- Ensured data completeness and quality through various quality checks and work product reviews
- Worked with community-based organizations to identify geographic and other trends observed among displaced victims
01/200805/2008
Teacher, Language Arts
Stella Worley Middle School | Westwego, LA
- 6th, 8th grade English instruction
- Computer enrichment instruction
08/200612/2007
Copy Editor, Page Designer
Lake Charles American Press | Lake Charles, LA
- Content management/page design for local and national news sections
- Managed Health content for weekly Health section and quarterly health supplements
- Developed publication’s very first weekly opinion/insights section
02/200608/2006
Copy Editor, Page Designer
The Port Arthur News | Port Arthur, TX
06/200502/2006
News Reporter
The Beauregard Daily News | DeRidder, LA
- Local news, sports