Download PDF

Key Skills

 Marketing Strategy | Business Development | Vendor Management | Relationship Management | Service Delivery | Project Management

Work experience

2021 -

Sr. Analyst - Prospect Marketing

American Express Bank of Canada
  • Complete P&L responsibility of prospect marketing channel to generate sales through tele-vendors
  • Ensure efficient processing of leads by managing the leads capabilities and infrastructure
  • Develop channel strategy with new charge and lending capabilities like Flexible Payment Option
  • Develop and manage an effective acquisition strategy
  • Partner with internal stakeholders like risk and compliance to achieve regulatory requirements 
  • Conduct regular performance review on key performance indicators 
  • Execute performance based vendor compensation program
20192021

Account Development Executive - Small and Medium Enterprises

American Express Bank of Canada
  • Manage, grow and retain a portfolio of over 300 clients and customer in the growing SME sector across Canada
  • Drive B2B spend expansion through unsecured lending products
  • Develop relationships with C-Level contacts to understand their business needs and extend working capital solutions
  • Partner with internal stakeholders such as: Marketing, Risk Management and Global Merchant Services to better serve our customers and grow business
  • Conduct research and utilize industry knowledge to build offensive and defensive strategies to engage and retain our corporate accounts

20142019

Assistant Manager - Global Client Group

American Express India Pvt. Ltd.
  • Provide advisory services to the client on all payment products
  • Initiate and lead projects to improve client engagement
  • Lead initiatives to drive process improvement
  • Developing advanced reporting and analysis for clients to mitigate credit risk

20112014

Specialist - Knowledge Management

American Express India Pvt. Ltd.
  • Global responsibility of American Express content management tool
  • Managed third party vendor relationship for knowledge platform services
  • Conducting training for content owners across the organization 

20052009

Various Capacities

American Express India Pvt. Ltd and Global Business Travel.
  • As Training Specialist conducted computer based training (C.B.T) and assessments
  • Constructing action plans for skill development and maintaining a weekly report on process improvement.
  • Monitoring and evaluating services provided by business travel consultants across Japan and Asia Pacific region
  • Conducting calibration calls with Team Leaders across the Markets
  • Developing training needs analysis for Travel consultants across the region

Education

20172019

Post Graduation in Business Administration

XLRI - India

Post graduate Course in General Management

20022005

Bachelor of Arts, English Literature (Honors)

Delhi University

English Literature