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Computer Systems Engineer with experience in technical support, software installation, user training, ERP systems,
networking, and customer service. Proven ability to resolve hardware, software, and connectivity issues in industrial and
international environments. A2 in English and Spanish, with strong analytical and problem-solving skills.

Experiencia laboral

2023-012025-12

Customer Service Representative

CIMBAR RESOURCES, Houston, US
  • Supported internal and external customers with orders, invoices, and delivery issues.
  • Resolved incidents and coordinated solutions using ERP systems.
  • Managed purchase orders, billing, and logistics documentation.
2018-012020-12

Logistics Manager

CIMBAR MINERA LOMA NEGRA
  • Developed a real-time web platform using Google Sheets and Drive.
  • Automated information sharing and reduced operational delays.
2008-012009-12

Systems Area Coordinator

FLUORITA DE MÉXICO
  • Provided technical support for end users and installed software.
  • Trained users on software tools and best practices.
  • Implemented VoIP communication between mine and plant.
  • Installed satellite internet to improve operational connectivity.

Estudios

Bachelor's Degree in International Trade and Customs

Universidad Vizcaya de las Américas
  • B.S. in Computer Systems Engineering - ITESRC
  • Bachelor's Degree in International Trade and Customs - Universidad Vizcaya de las Américas

Diploma

  • TOEFL ITP Diploma A2

Cualificaciones

CORE TECHNICAL SKILLS

  • Technical Support Level 1 & Troubleshooting
  • Windows Administration & Linux Fundamentals
  • SQL (PostgreSQL, SQL Server, SQLite)
  • Bash Scripting & Networking Fundamentals
  • VoIP Systems & Remote Support
  • SAP ERP / GRC
  • Advanced Excel & Google Workspace
  • Customer Service & Incident Resolution

Logros

  • Implemented VoIP communication across remote operations
  • Installed satellite internet infrastructure
  • Improved user adoption through software training
  • Extensive experience working in English-speaking environments in the U.S