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An Engineering graduate with dual Diplomas in Human Resources Management & Financial Management blended with experiences in Strategy Consulting and HR across the ICT, IT, ITES, Education and Strategy Consulting  industries, I am a functionally versatile senior HR professional with exposure to Senior Management levels and proven expertise across the CoE, HR Operations and HRBP roles.

Work experience

Jul'2017Till date

MARKET AREA OCEANIA, SOUTHEAST ASIA & INDIA (MOAI) TOTAL REWARDS SME + HEAD OF INDIA TOTAL REWARDS. MEMBER OF THE MOAI HR LEADERSHIP TEAM

ERICSSON

Responsible for Total Rewards planning, strategy & execution for 24,000+ on-roll employees across 12 countries and 16 legal entities in the geography.

The role entails consultation & partnership with Business Leaders, HR Business Partners, HR Generalists, SMEs across other  HR functions, Finance, Sourcing & Legal teams  in the MOAI geography as well as Local & Global vendors while aligning closely with the Global Total Rewards SME function & Global Total Rewards Delivery team for ensuring continual evolution, successful deployment & effective execution of the MOAI Total Rewards strategy, programs, policies & solutions to achieve HR strategic objectives.

Key Focus Areas: Planning & Benchmarking, Design, Development, Deployment & Execution of

1. Base Pay: Budgeting, Salary Ranges, Annual & off-cycle salary reviews & promotions, Salary adjustment guidelines

2. Short Term Variable Pay (Sales & Non-Sales Incentive Plans): Annual incentive target setup alignment & communication, annual incentive payouts

3. Long Term Variable Pay: Equity & Cash based long term incentive / retention bonus plans

4. Employee Benefits: Employee Insurances, retirals (Pension & Provident Fund), Car Lease, Company Lease, Annual Leaves etc. Standardization & harmonization of MOAI employee benefits portfolio

5. Employee Wellness: Holistic employee wellness framework comprising physical, psychological and financial wellness of employees

6. Employee Recognition: Monetary & non-monetary recognition framework empowering managers & employees to reinforce a culture of appreciation for living up the core values of the organization, exceptional performance, contribution & impact, going beyond the call of duty

Additionally:

 - Ensure regulatory & labor law compliances pertaining to compensation in conjunction with Payroll, Finance & Legal teams

- Drive vendor management (Benchmarking service providers, Insurance brokers, Wellness partners etc.) to secure optimal service levels and competitive commercials

- Continually coach & develop colleagues in extended teams (HR Generalists, HR Delivery Specialists & Administrators, SME teams etc.) for competence development in Total Rewards to ensure effectiveness, efficiency and progressive implementation of data driven reporting, analytics and insights

SEP'2013TILL DATE

INDIA TOTAL REWARDS SUBJECT MATTER EXPERT (GENERAL MANAGER)

ERICSSON INDIA

As Total Rewards Subject Matter Expert (CoE - Centre for Excellence) for Region India of Ericsson, I am responsible for all aspects of Total Rewards planning& strategization, policy formulation & deployment and oversight of Total Rewards processes across two legal entities comprising 22,000 employees on payroll. The role entails working in close partnership with the Global Total Rewards CoE on development, deployment, execution and control of Global Total Rewards Processes and independently steering the Regional total rewards framework (strategy, policies & processes) for local requirements that are not addressed under the Global Framework.

Key Result Areas (KRAs):

  • Annual and Mid-Cycle Salary Reviews
  • Annual & Mid-Cycle Promotions
  • Compensation Benchmarking & Pay Ranges
  • Annual incentive payout
  • Long Term Variable Pay
  • Stock Purchase Plan
  • Key Contributor Rewards
  • Employee Recognition
  • Employee Wellness Programs
  • Employee Assistance Programs (EAP)
  • Expatriate Compensation
  • M&A - Compensation Due-Diligence & Employee C&B Fitment
  • Employee Benefits:
  • Employee Insuances
  • National Pension Scheme
  • Car Lease
  • Company Leased Accomodation
  • Leaves
NOV'09AUG'13

HEAD - HR SHARED SERVICES CENTRE INDIA (GENERAL MANAGER)

ERICSSON INDIA


As Head of HR Shared Services Centre for Region India of Ericsson, I was responsible for end-to-end delivery of HR Services to 20,000+ employees on payroll across two legal entities, in alignment with pre-defined Service Level Agreements (SLAs). The services ranged from Onboarding, Employee Life Cycle Record Management in SAP, Payroll & Benefits Administration and Employee Help Desk (HR Direct) operations.

Led the HR SSC team comprising 42 FTEs (full time equivalent - onroll and off-roll resources) ensuring high engagement levels and continuing competence development to consistently secure high standards of HR Services delivery to the organization.

Additionally, I was responsible for process transitions, process enhancements, HR processes automation, internal & external (vendor) stakeholder engagement and steering of the governance framework with them.

Key Result Areas (KRAs):

  • HR SSC Delivery Management as per agreed SLAs across:
    • Onboarding
    • Employee life cycle record management & administration in SAP
    • Payroll & Benefits Administration
    • Employee Help Desk Administration
    • Administration of Annual Salary reviews, promotions and incentive payouts
    • Stock Purchase plan administration
    • Payroll related SOX compliances
  • Driving the governance framework & Steering internal and external stakeholders engagement
  • Team Management
  • Budgeting, Resource Planning & Resource Allocation
  • Process Standardization, Enhancements & Automations
  • Mergers & Acquisitions:
    • Planning & executing the onboarding of employees from acquired organizations,
    • Conducting due-diligence on availability & quality of employee related
      information / records pertaining to employees from the acquired companies and
    • Recommending & Supporting the decision on approach towards settling employee liabilities from the acquired organizations such as Gratuity, PF, Leaves, Long Term Service Awards etc.
JAN'08OCT'09

HEAD HR

NAVISITE INDIA PRIVATE LIMITED

Reporting to Global HR Head headquartered in the United States of America (USA), as Head of HR for Navisite India, I was responsible for the overall India HR strategy &
execution while  leading a team of 3 FTEs.

Key Result Areas (KRAs):

  • Talent Acquisition
  • Total Rewards
  • Learning & Development
  • Performance Management
  • Policy Formulation
  • Employee Engagement
  • Payroll Administration
  • Employee Stock Options
  • Supporting Long Term Visa Applications for employees identified from India to work on opportunities in Navisite Inc., USA.
OCT'05JAN'08

HEAD HR & ADMINISTRATION

INTELLEVATE INDIA PRIVATE LIMITED (PART OF CPA GROUP, UK)

Reporting to Country Head, India, as Head of HR for Intellevate India, I was responsible for the overall HR strategy planning & execution across the following areas:


Key Result Areas (KRAs):

  • Talent AcquisitionTalent Management
  • Total Rewards
  • Organization Design
  • Learing & Development
  • Process Transitions from US and UK
  • HRIT
  • Employee Engagement
  • Policy Forumlation
  • Facilities Management
AUG'02SEP'05

DEPUTY GENERAL MANAGER - HR

USHA GROUP (EDUCATIONAL SERVICES DIVISION)

Reportiong to Executive Director - HR, I was responsible for leading a team of 10 FTEs towards achieving the HR objectives for the organization consisting of 1500+ employees across 20+ locations in India:

Key Result Areas (KRAs):

  • Workforce Planning
  • Talent Acquisition
  • Performance Management & Annual Salary Reviews
  • Employee Engagement
  • Quality Management System
  • Team Management
19992001

SENIOR ANALYST

ASIA CONSULTING GROUP

Key Result Areas (KRAs):

  • Analyzing the energy / power supply and demand markets across 25 countries in Asia & forecast the surplus / shortfall trends in the short & long term
  • Analyzing the state power demand and supply gaps in India to understand the pricing dynamics for determining the ability of state electricity boards to honour the Purchasing Power Agreements entered into with Independent Power Producers
  • Establishing success potential ratings of LNG terminals in India
  • Guiding the development of Asia Power 2000, a multi-client Power Sector Analysis across 25 Asian countries
  • Co-Authoring articles on Asian Power and Energy sectors in International Publications such as Pennwell
  • Supporting MD/ Senior Consultants on presentation of recommendations to international & domestic corporate clients
  • Support MD in conducting international workshops on risk management in the Asian Power Sector
  • Supporting Recruitment & Training of Entry Level Analysts

Text section

  • Consistent high performer
  • Consistently nominated as Key Contributor in Ericsson from 2010 till 2014
  • Two times ACE Award Recipient in Ericsson for outstanding contributions to Company-wide projects.

  1. SME TOTAL REWARDS (ERICSSON INDIA)
  • Realized time & cost-savings of INR 20 lakhs on compensation due-diligence and compensation & benefits fitment exercise for a major acquisition by Ericsson
  • Successful migration of annual salary review & annual incentive payout processes to Success Factors online tool and effective deployment / change management in India across 20,000+ employees resulting in 100% accuracy and compliance to timelines
  • Successfully introduced National Pension Scheme in two legal entities viz.. EGI and EIL. with increasing utilization.
  • Successfully introduced Employee Assistance & Wellness Programmes
  • Proactively steered governance framework with broker, insurer and TPA to manage claims-premium ratio between 100-105%
  • Successfully piloted the deployment of Global Job Evaluation Project in Region India entailing elimination of local job grades, recalibration of employee job levels, alignment of pay & benefits policies and processes to global job levels and creating conversion table for function & level matching between local benchmarking vendor & global benchmarking vendor.

2. HEAD - HR SHARED SERVICES CENTRE INDIA (ERICSSON INDIA):

  • Established HR SSC in India
  • Established HR Direct (Employee Help Desk) in India
  • Scaled up employee & manager satisfaction score with service delivery from HR SSC from 55% to 76%
  • Successfully automated delivery of services in key HR process areas viz. Annual Salary Review, Employee Status Changes, Confrmation Appraisals and Exit Clearances cum Full & Final Settlement resulting in increased efficiency and employee satisfaction levels.
  • Secured efficiency of scale and business continuity planning through Payroll Outsourcing to an external vendor
  • Established & secured global leadership approval for HR SSC blueprint including key staffing ratios resulting in scaling up of the team from 6 FTEs to 42 FTEs in a span of less than a year aligned to the rapid ramp-up of organisation's workforce
  • Steered changes & effected process controls to employee insurance policies resulting in enhanced plan design while significantly bringing down claims-premium ratio from 320% to 98% within a span of 1 year
  • Turned around HR SSC Leadership index score from 42% in 2009 (prior to my joining) to 78% in 2012 and Motivation Index from 25% in 2009 to 73% in 2012 (Overall Engagement index increased significantly to 81% by 2012)
  • Led HR SSC India to consistently surpass stiff SLAs against growing transactions volume. 

3. HEAD HR (NAVISITE INDIA):

  • Sharply reduced infant attrition rate via analysis of historical data & effecting requisite policy changes.
  • Transformed the L&D decision making framework to be increasingly driven by appreciative enquiry & analytics backed end-to-end process management (training needs identification to impact analysis)
  • Infused Talent Acquisition team with longer term planning horizon & focused cost management driven by partnership with business & promotion of employee referrals & internal mobility in the channel mix.
  • Introduced the Internal Job Posting framework

4. HEAD HR & ADMINISTRATION (INTELLEVATE INDIA)

  • Established new organisation design (based on scientific job evaluation framework) & associated career paths resulting in increased employee engagement & reduced attrition levels
  • Established Assessment Centres & Psychometric Testing in partnership with SHL, for internal promotion & Lateral Hiring to people manager positions. Resulted in higher employee engagement and client satisfaction scores
  • Steered the vendor selection, design, depoloyment, analysis and follow-through of Intellevate's first ever employee satisfaction survey
  • Successfully transitioned & deployed Lotus Notes based HR workflows in Intellevate India from CPA, UK
  • Seamlessly managed the development & relocation to a new office space.
  • Launched professionally managed, outsourced cafetaria & fleet cab services

Education

20042006

POST GRADUATE DIPLOMA IN HUMAN RESOURCES MANAGEMENT (PGDHRM)

SYMBIOSIS, PUNE, MAHARASHTRA
19971999

POST GRADUATE DIPLOMA IN FINANCE & IT (PGDM)

AMITY BUSINESS SCHOOL, NOIDA, U.P.

Major: Finance
Minor: IT
Overall Grade Point Average (OGPA): 7.86/10.00

19921996

BACHELOR OF TECHNOLOGY (B.TECH.) - MECHANICAL

G.B. PANT UNIVERSITY OF AGRICULTURE & TECHNOLOGY, PANTNAGAR, UTTARAKHAND

Overall Grade Point Average (OGPA): 4.04/5.00

SKILLS

Compensation Planning

Benchmarking, Budgeting, Pay Ranges, Salary Review process planning & execution, Promotion process planning & execution

Variable Pay

Target alignment to Business Strategic Objectives, target setting quality compliance and control, payout computation and validation of accuracy, stock purchase plans, retention bonus

Job Evaluation

Point Factor Based Job Evaluation, Establishing Job Levels by Job Families, Generic Role Profile Creation, Delineating Potential Career Paths across Job Families & Job Levels

M&A

M&A related compensation & benefits due diligence, liability analysis and transition plan, compensation fitment

Expatriate Compensation

Compensation Fitment for Expatriates - Home Based Pay Model, Annual Salary Reviews and Short Term Incentive Payouts

Employee Benefits

Plan design, deployment, implementation & monitoring of employee benefits: Employee Insurances, National Pension Scheme, Car Lease, Company Leased Accomodation, Stock Purchase Plan, Leaves, Allowances - Overtime, Shift, On-Call, Hardship, Wellness, Employee Assistance Programs

HR Shared Service Centre Operations

Employee Help Desk Operations, Payroll & Benefits Administration, SAP Employee Life Cycle Management, Process Standardization & Transitions, Process Automations, Vendor Management, Internal Stakeholder Management, SLA Management

Financial Acumen

Balance Sheet and P/L Analysis, Financial Ratios, Fund & Cash Flow Analysis, Capital Budgeting, NPV & IRR, RoI, Black-Scholes Model, Derivatives 

Team / People Management
Project Management

Expertise in PROPS Model - Proprietary Project Management Model used by Ericsson, GANTT Charts

Change Management

Stakeholder Identification, Stakeholder Impact Assessment, Communication Plan, Identification of Risk and Potential Impact, Risk Mitigation Plan

Communication

Campaign Communication Plan Design & Delivery, Employee Communication

Analysis & Problem Solving

Brainstorming, Six Thinking Hats, Fishbone Diagram, Pareto Analysis, Scenario Planning & Sensitivity Analysis

Negotiation

Offer negotiation with potential hires and contract negotiations with vendors

Networking

Professional networking via social networking platforms, participation in industry & HR events

Facilities Management

Management of services such as cafetaria, cabs, air-conditioning, house keeping, vendor management, facilities relocation

CERTIFICATIONS / TRAININGS

  • Competency Based Interviewing Techniques - SHL
  • Certified ISO-9001:2000 Internal Auditor
  • 5 Days ISABS Basic Human Labs Program
  • 2 Days Workshop on Six Sigma by PHD Chambers of Commerce & Industry
  • Six Thinking Hats

KEY PERSONALITY ATTRIBUTES

  • Strong Result orientation
  • Keen Learning Focus

HOBBIES

  • Singing
  • Playing Keyboard / Synthesizer
  • Fitness
  • Reading Business Management & Personal Development Books
  • Watching Hollywood Movies
  • Photography

EXTRA-CURRICULAR ACTIVITIES

  • Was a key member of the committee at Amity Business School that organised its Annual Management Festival - TRENDS 98
  • Represented G.B. Pant University of Agriculture & Technology in Group Song & Personal Contests at the All India Youth Festival held at Manali in 1994. Composed the music for the Group Song