CX Cloud Consultant- Contact Centre
NSW
Roles/Tasks
- Managed Agile-DevOps using SCRUM, accelerating digital and cloud solution enhancement and delivery by 25%.
- Led product vision and capability roadmap using JIRA, aligning with business and CX goals, resulting in a 20% increase in customer satisfaction.
- Conducted workshops with cross-functional stakeholders, translating business requirements into technical solutions, reducing project turnaround time by 30%.
- Possessing strong commercial insight with a focus on defining and monitoring key product performance indicators and success metrics.
- Understanding market trends, best practices and analyzing performance data to plan product roadmap.
- Proven ability to manage complexity, prioritize tasks, and negotiate trade-offs, accelerating business value delivery by 40% using Project MGT principles.
- Strong stakeholder engagement and cross functional communication skills.