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Summary

Driving business growth through diverse expertise in sales, strategy, analysis, product management and project delivery.

Work experience

Senior Partner Relationship Manager

2022-03present
Xevera, Kuala Lumpur

Primarily working on acquisition of partner business along with retention of existing portfolio.

  • Drive revenue growth from the partner segment.
  • Formulate business development strategies.
  • Design and execute sales campaigns with the marketing team. Participate in related industry and partner events.
  • Ensure compliance & adherence of company business, regulatory, and brand guidelines.

Key Account Manager

2021-022022-03
Nyree Resources Limited, Dhaka

Build and grow business portfolio from scratch.

  • Be the primary point of contact between the respective partners and company.
  • Develop a deep understanding of their respective markets, competitive analysis and partner business activities.
  • Formulate market development strategies for growth.
  • Ensure compliance and adherence of company business, regulatory and brand guidelines.
  • Participate in related industry and partner event.
  • Meet minimum required scores for all internal assessments.

Product Manager

2020-072021-01
REVE Chat, Dhaka

Responsible for cross-functional collaboration to improve the AI-based chatbot product with 1st degree technical support.

Product Management:

  • Maintain features roadmap (new features and improvements).
  • Prioritize customization requests for timely delivery. Check QA releases for ensuring functionality and user experience.
  • Do competitor analysis for spotting trends and opportunities for improvements.
  • Work closely with Sales and Marketing to promote new releases and/or improvements.

Enterprise Projects:

  • Maintain strong relationships with enterprise clients and stakeholder management.
  • Ensure project delivery from pre-sales stage to the delivery meeting milestones and timelines.
  • Collaborate with R&D to prepare documentations like presentations, proposals, solution design RFP/RFQ, BRD etc.

Notable project: Omni-Channel Chatbot Project

  • Client: bKash (mobile financial services provider)
  • Role: responsible for requirement analysis, account management, collaborating with R&D on overall solution design, UI/UX direction, testing, and all stakeholder management.
  • Scope: delivery of a multilingual custom chatbot solution integrated with various SM Channels & Business Systems.

Assistant Manager, Sales

2016-122020-07
REVE Systems, Dhaka

Responsible for sales of telecom, security solutions (SaaS/PaaS) along with business & technical documentations.

Notable project(s): 
A. Multi Language Training Software

  • Client: Ministry of ICT, Bangladesh
  • Role: Language content creation of 9 languages, which includes basic vocabulary words, situational conversations, and comprehensions.
  • Scope: Development, supply & installation of multilingual (9 languages) training software at 65 language training labs all over the country in collaboration with BUET under the Department of ICT. 

B. IP Log Server for Internet Service Providers

  • Client: nationwide IIG, ICX, ISP
  • Role: Approach nationwide internet service providers to offer the product (presentation, demo, awareness workshop).
  • Scope: Enable ISPs to track their customers' internet browsing to comply with Law Enforcement & Regulatory bodies.

Senior Executive, Sales (APAC)

2016-032016-11
REVE Systems, Dhaka

Responsible for sales of white label Mobile VoIP, Soft Switch solutions in APAC region.

Sr. Manager, Global Marketing

2012-042016-02
Getco Business Solutions Ltd, Dhaka

USA, Europe based business process outsourcing projects. Notable projects- Merchant Cash Advance, 8x8, Image Editing.

Careline Officer (ICC)

2011-112012-01
ORASCOM Telecom Bangladesh Ltd (Banglalink), Dhaka, BD

Responsible for international telesales and marketing activities in different projects.

Customer Relations Executive

2010-112011-10
Legato Services Ltd, Dhaka

Responsible for various international telesales projects, back-office support. Notable sales and lead generation projects were- Bell Canada, Debt Consolidation Ontario, and Northern Leasing.

Education

Bachelor of Social Science

2015
University of Development Alternative, Dhaka

 Graduated in Communication & Media Studies with CGPA: 3.7/4

High School Diploma (Honorary)

2010
Elk Rapids High School, Michigan USA

 Graduated with CGPA: 3.66/4

GCE Advanced Level (A LEVEL)

2010
Edexcel, Dhaka

Graduated in Accounting and Economics.

GCE Ordinary Level (O LEVEL)

2008
Edexcel, Dhaka

 Graduated in Accounting, Bangla, Commerce, Economics, English, Language, Mathematics A & B

Certifications

Certified Professional Business Advisory (CPBA)

2024
Institute of Advisors (HQ - NSW, Australia)

Management Excellence Program (MEP)

2022
Xevera

Advanced Anti-Money Laundering for Financial Institutions

2021
European Institute of Management and Finance (EIMF)

Advanced Certificate for Management Professionals (ACMP)

2018
Institute of Business Administration (IBA), University of Dhaka

International Exchange Student

2010
Kennedy-Lugar Youth Exchange & Study (YES), U.S. Department of State.

Cambridge Young Learners English (Movers)

2002
The British Council, Dhaka

Cambridge Young Learners English (Starters)

2000
The British Council, Dhaka

Volunteer & Extracurricular Activities

Michigan Youth in Government (Michigan, USA)

2010

Michigan Special Olympics (Michigan USA)

2010

YES Leadership Summit (California, USA)

2010

Miscellaneous Social Works (Bangladesh)