Autumn Azure

• Delivered exceptional customer service mailroom services to Amazon employees at corporate headquarters in Seattle and Bellevue. 
• Addressed customer needs regularly utilizing live chat tools like slack and chime. 
• Provided on-site guidance by sharing knowledge with mailroom staff across multiple locations to enhance team performance and service consistency.
• Assisted with dangerous goods protocols by delivering accurate, up-to-date information to ensure compliance with safety regulations.
• Diagnosed and resolved VPN issues, proprietary equipment malfunctions, and software concerns while maintaining a thorough understanding of standard operating procedures to support uninterrupted operations.

• Execute large-scale event production, ensuring seamless operations and timely delivery of high-quality food and services.
• Maintain clear and concise communication with the chef, banquet manager, and front-of-house staff, facilitating the timely delivery of appetizers, salads, and entrees to guests.
• Assist in directing the event cook team in prepping and tearing down the line, ensuring efficient workflow and smooth operations.

• Interpreted menus and determined necessary ingredients for large batch cooking, ensuring efficient and accurate preparation of meals for a high-volume dining establishment. 
• Provided guidance, clear communication and support to a team of cooks, fostering a collaborative and efficient work environment that resulted in smooth operations during busy periods.
• Demonstrated strong leadership skills by managing the line during dinner service, ensuring timely and accurate preparation of orders and maintaining high-quality standards. 

• Provided exceptional resident relations services, ensuring high levels of customer satisfaction by promptly addressing and resolving resident inquiries and requests.
• Implemented a streamlined package tracking system, resulting in improved efficiency and accessibility for residents and reducing package delivery errors by 10%. 
• Created and maintained detailed shift reports using Excel spreadsheets, facilitating effective communication and smooth operations within the team.
• Monitored office equipment in the business center, proactively addressing issues such as paper jams and ink refills to minimize downtime and maximize resident convenience.

• Provided exceptional customer service by preparing and detailing rooms for VIP guests, creating personalized and memorable experiences.
• Provided excellent customer service by answering and directing phone calls, promptly addressing guest inquiries and requests.
• Maintained accurate records of daily and weekly reservations, ensuring efficient organization and tracking of bookings.
• Coordinated bookings and managed the reservation calendar, optimizing room utilization and maximizing revenue.
• Led a team of room attendants, ensuring high-quality cleaning and detailing of rooms that aligned with Ace Hotel's modern brand.

• Delivered seamless customer service to all of my clients.  Focusing on interpersonal skills as well as creating high-end photography. 
• Specialized in infant, child, and senior photography, and providing lifestyle photography services to the community.
• Developed and implemented effective marketing strategies, resulting in a medium-sized client base and consistent business growth.
• Utilized Excel to track finances, accounts payable, accounts receivable, and maintain accurate and organized financial records. Tracked invoices paid/unpaid.
• Demonstrated attentiveness to detail and a creative approach in meeting clients' needs, resulting in high levels of customer satisfaction.

• Analyzed union contracts for healthcare benefits, ensuring accurate classification and documentation for legal purposes.
• Documented and digitized union contracts following an acquisition, streamlining data management and accessibility.
• Developed a comprehensive understanding of healthcare terms, enabling precise classification and organization of documents.
• Managed open-enrollment accounts

Acquired a high-level of knowledge on beer, wine, cheese and artisinal food production. Conducted a thesis in Peru researching the impact of fair-trade cocoa production on food security of cocoa producers.