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Seeking a leadership position providing me the opportunity to engage employees in creating emotional connections with the customer that strengthens brand loyalty and increases profit. 

Work experience

Jun 2011Present

Branch Manager III

PNC Bank
  • Manage staff of 10 Human Sigma Six (Gallup Institute) branch employees to exceed sales and service expectations
  • Daily on-the-spot behavioral coaching & monthly formal coaching that drives desired outcomes 
  • Identify team objectives and set expectations for staff
  • Engage employees to create emotional connections during customer interactions to strengthen brand loyalty
  • Develop methods to continuously inspect expectations
  • Properly recognize and reward employee contribution
  • Communicate effectively by simplifying messages for clarity around expectations and processes-of-change 
  • Serve as the leadership single-point-of-contact for customers and the community. 

Service & Sales Support Manager

PNC Bank
  • Coached over 30 branch managers with all aspects of the business to ensure that goals and targets were met and exceeded for sales performance, customer engagement, and employee engagement. 
  • Managed the profitability of the branches by driving sales of deposits and loan products and coaching managers to deliver excellence in relationship selling for improved market share. 
  • Synergize with internal partners in Regional & Market Management, Business Banking, Marketing, Wealth, Merchant, and Workplace Banking across the organization to drive business results. 
  • Initiated Customer Experience Workshops and facilitated new product and procedure rollouts for Grand Rapids and Western Michigan retail banking employees.
  • Led regional marketing efforts and tactic implementation to increase household penetration and favorable corporate name recognition. 




Western Michigan University

3.97 G.P.A. - Dual Major in Business Management & Marketing


Available upon request