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Abdallah Subhi Abdallah

    Program Manager & Data Analysis Experience

    Work History Experience

    Sept 2021Present

    Program Manager

    Amazon
    • Coordinates the delivery of straightforward  projects/goals..
    • Defines requirements, facilitates progress, identifies blockers, and increases the visibility of issues.
    • Escalate appropriately and makes trade-offs: time vs. resources.
    • Moderate. Team goals and project-related metrics.
    • Improves team efficiency, and optimize previously defined processes.
    • Work backwards. Manage a small program., partner with stakeholders and/or managers to secure resources, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals..
    • Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions.
    • Identifying and clearing blockers, and escalating appropriately.
    • Ability's to represent team’s processes and goals to customers and other teams.
    • Improve team processes and metrics; by unblocking delivery and reduce costs.
    • Own project status communication., consistently impart clear and concise summaries for the owned projects to leadership/management team and able to effective answering questions in detail.
    • Work independently or with different team(s) to successfully manage difficult, cross-functional projects, from inception to completion.
    • Delivering high quality results..
    • Ability to define and clarify business procedures and process requirements.
    • Learn and understand any technologies involved in project.
    • Identify roadblocks, drive the resolution of problems, and either manage their resolution or ensure a clear hand-off to the right owner. 
    • Identify projects measures of success .
    • Ensure the right information about the state of a project is delivered to the right audience at the right time.
    • Works on defined projects. and occasionally need guidance..
    Oct 2019Sept 2021

    Taxonomist / Ontologist

    Amazon
    • Responsible of creating refinement infrastructure for MENA marketplaces.
    • Handle catalog mapping and migration activates.
    • Able to ensure covering all catalog attributes during migration and define each phase priority.
    •  Boarding new website refinement and apply them to MENA MPs.
    • Analyzes data and responsible for highlighting gaps, recommending solutions,
    • Establishes key reporting for functional area and provides reports to senior management/ stakeholders at process level.
    • Own and prioritize work allocation based on business needs with a daily/monthly frequency.
    • Support in plaining for capacity and commits to volume by managing resources, queue, shift management, cross training, and .Reports fluctuations in key metrics and communicates to key stakeholders with a plan of action.
    • Drives continuous improvement and contributes to error correction process by documenting any issues/RCAs/action planning in functional area and owns specific action.
    • Ability to dive deep into a problem, performs ‘root cause analysis,’ and identifies constraints to recommend a solution.
    • Represents data and communicates effectively to handle escalations; influences decision.
    • Develop processes components with documented SOPs for new processes or activities undertaken by the function.
    • Mentors/coaches associates and contributes to their growth and trains new hires.
    • Responsible for template/business request prioritization based on business and systems impact.
    • Executes standard, small- scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements..
    • Executes process-wide priority projects to improve operations performance in association with the operations team.
    • Uses data to drive decisions related to operational issues and highlights issues to negotiate with customers on the nonstandard expectation.
    Jan 2018Sept 2019

    Sr.Associate - Catalog Classification Specialist I

    Souq.com (Amazon)/Amman Office
    • Collect massive amounts of data and analyze it in order to be implemented it in its exact/correct category.
    • Handling data redundancies and data normalization, localization and data classification.
    • Handling Fashion, Baby, Electronics and 30 others categories content.
    • Manage evolving content requirements on the sites and streamline them to increase process efficiency.
    • Efficiently execute projects involving new website features.
    • Supervise product content creation and monitor the quality of all go-live content.
    • Work closely with all other related teams and display a thorough understanding of their functions.
    • Strong analytical and reporting skills to provide daily, weekly or monthly progress reports.
    • Continuously identify areas for improvement for the entire web product life cycle.
    • Handle & conduct mass, targeted & surgical cleanup tasks that includes the following according to refinement level requirement:
    • Full attributes values cleanup & Localization.
    • Filling missing values from existing data.
    • Rejecting clear issues and conflicts that appears during the process.
    • Sync values with static libraries.
    • Site Surfer Role included for compliance related take downs & recalls.
    • Invoke process and changes for new item types, attributes & values that arise.
    • Joining titles shorter than 10 characters.
    • Creating reports and sheets to describes the ongoing and finished plans (using microsoft excel).
    • Quality check for the provided and implemented data.
    • Emphasis on providing the highest quality standards on all website items.
    • Guiding team members and train the newcomers.
    • Tasks and projects planning.
    • Relocate items to their exact category depending on their data in order to gain more hits and improve buyers experience.
    • Matching duplicates and merge them under one item filled with  required and optional data in order to ensure the best and easiest way for price differentiation.
    • Locates all variations and link them together on the same webpage to gain different hits of each individual customer.
    • Handling and solving External & Internal requests (Tickets).
    • Bugs reporting and problem solving.
    Nov 2016 Dec 2017

    Data Refinement Officer

    Souq.com (Amazon)/Amman Office
    • Extracting (Arabic and English) data, correct and replicate it with our guide lines.
    • Coordinate content update and changes within overall product management process.
    • Handling Fashion, Baby, Electronics and 30 others categories content.
    • Manage evolving content requirements on the sites and streamline them to increase process efficiency.
    • Efficiently execute projects involving new website features.
    • Supervise product content creation and monitor the quality of all go-live content.
    • Work closely with all other related teams and display a thorough understanding of their functions.
    • Strong analytical and reporting skills to provide daily, weekly or monthly progress reports.
    • Continuously identify areas for improvement and for the entire web product life cycle.
    • Handling data redundancies and data normalization, localization and data classification.
    • Filling missing values from existing data.
    • Relocate items to their exact category depending on their data in order to gain more hits and improve buyers experience.
    • Matching duplicates and merge them under one item filled with  required and optional data in order to ensure the best and easiest way for price differentiation.
    • Locates all variations and link them together on the same webpage to gain different hits of each individual customer.
    • Quality check for the provided and implemented data.
    • Sync values with static libraries.
    • Joining titles shorter than 10 characters.
    • Demonstrates highest quality standards and administration of content audit access.
    • Edit and/or create content implementing our related guideline.
    • Research to find and verify provided data.
    • Creating new values that meet the requirements of certain category.
    • Creating attributes for certain category.
    • Handling and solving External & Internal requests (Tickets).
    Dec 2015Nov 2016

    Content Officer/Product Master

    Souq.com (Amazon)/Amman Office
    • Proactively moderates (Screen) all types of site generated content in Arabic & English.
    • Provide feedback about unusual items, unavailable types or attributes.
    • Translate attributes and titles.
    • Utilization of content taxonomy best practices when creating or editing content.
    • Provide good images.
    • Joining titles shorter than 10 characters.
    • Demonstrates highest quality standards and administration of content audit process.
    • Working in different shifts and/or rotation, set according to business needs.
    Nov 2015Dec 2015

    Call Center & E-Commerce Trainee

    Souq.com/ Amman Office (Dot Tech Lil Barmajiat)

    A Call center part time trainee/Agent

    20082010

    Network gaming center

    Virus gaming center

    Administrator

    Certificates

    Nov 2015 Dec 2015

    Customer Service Representative

    Dot Tech Lil Barmajiat/ Souq.com
    Nov 2015 Dec 2015

    E-Commerce Concepts

    Dot Tech Lil Barmajiat/ Souq.com

    Education

    Oct 2009Feb 2010

    High School

    Al-farooq secondary school
    • Information technology (IT)
    Feb 2010Feb 2015

    Bachelor

    Petra university
    • Faculty of Economics and Business, E-Business & Commerce Major.

    Personal Skills

    • Able to handle multiple tasks simultaneously.
    • Accept challenges and approach problems with innovative skills.
    • Able to work under pressure.
    • Able to have a team work.
    • Willing to travel and relocate.
    • Developer, Relator, Learner, Analytical and Discipline.
    • Skills in MS office.
    • Basic Skills: 
      • E-Payment process.
      • Basic knowledge in DataBase My SQL.

    Portfolio

    Conducted an e-commerce portal for Borrowing,lending and selling different supplies & equipment as a graduation project.

    Project main objectives: saving time and money for people,strengthen relations with there self's,improving communicating between people to know each other.

    Languages

    Arabic : Fluent

    English : Excellent