Barbara D. Wheeler

• Directed client engagement and relationship management efforts, fostering trusted advisor relationships and aligning projects with client objectives.
• Led consulting project delivery across Retail/CPG, Healthcare, and Financial Services sectors, maintaining personal billable utilization above 50%, resulting in increased quality and reduced risk.
• Collaborated with cross-functional teams to design and implement a Go-to-Market Strategy, driving business expansion and market penetration, raising average contract values from $300k to  $700k.
• Spearheaded Commercial Operations initiatives, resulting in improved client engagement and retention
• Developed and implemented account plans that increased revenue growth from $5M to $8M through expanding existing business relationships and targeting new market opportunities.
• Adept at co-creation of client solution proposals resulting in more wins and more achievable statements of work.

• Developed and implemented comprehensive people development strategies to enhance the skills and performance of client-facing teams
• Directed the People Experience strategy for the Atlanta geography, overseeing initiatives for 300+ employees, including client-facing consultants and internal services staff, raising engagement scores from 7.8 to 8.9
• Developed and implemented an integrated communication strategy to prepare executive leaders for guiding their teams through significant organizational restructuring and change.
• Monitored metrics related to people experience outcomes, driving improvements in engagement, retention, and satisfaction levels across all personnel groups.

• Developed and delivered a Project Management and PMP Exam Preparation training program, impacting over 1,500 North Highland consultants.
• Designed learning paths for internal coaching initiatives, including a certification program, providing training and mentorship to hundreds of coaches while incorporating adult learning theories for senior executive stakeholders.
• Led the design and facilitation of a specialized Service Design and Facilitation training course.
• Facilitated in-house relationship-building and sales training sessions to support professional growth and client engagement strategies.

• Directed and oversaw comprehensive project management activities for five hospitals.
• Monitored project progress using established metrics, ensuring adherence to timelines and effective issue resolution.
• Managed stakeholder communications effectively, delivering regular updates and addressing client needs proactively.

• Designed and implemented comprehensive learning and development programs tailored to financial systems, ensuring alignment with organizational goals and industry standards.
• Created role-specific learning journeys to address unique requirements, enhancing employee skillsets across diverse positions.
• Managed end-to-end delivery of training workshops, e-learning modules, and professional development initiatives, achieving a consistent satisfaction score of 4.8 out of 5 in facilitated sessions.

• Designed and implemented scalable software to support financial systems software and hardware
• Conducted comprehensive systems analysis to identify inefficiencies and recommend process/coding improvements.
• Provided technical guidance to development teams, fostering innovation while maintaining alignment with organizational goals.

Summa Cum Laude with Honors