Senior Infrastructure leader tasked with managing the daily operations, tactical and strategic technology needs of a leading - edge Health Care Provider. Driving a cultural and technical transformation in the Network, Telephony, Call Centers, Data Center, Server/Storage, Messaging, Endpoint Support Operations. Driving the operational and project activities for Infrastructure, Data Center, Network, and voice \ mobile-wireless.
As a Change Agent, provided technology Vision, Strategy, & Leadership in support of Transformation.
iQor, Inc. New York, New York
Technology Infrastructure and Operations Hands-On management and support for Global Technology Infrastructure & Call Center Operations / Cisco Telephony / BPO. Data Centers, Networks, Processing, Servers, SAN, Telephony, driving engineering solutions, monitoring and support. High-Transaction volume of Data, Inbound / Outbound VOIP and CTI workflow. Global Technology / Data-Voice Carrier Experience.
• Establishment of IT alignment with business goals
• Improved service levels through restructuring, talent acquisition and process improvement
• Manage global support team in IT with multiple disciplines and broad scope.
• Manage core infrastructure services, delivered to world-wide set of business locations
A senior information technology executive combining global experience, merger integration and in-depth hands on technical expertise in the management, planning, implementation and operations of large-scale complex systems, enabling business management to achieve their vision through the most efficient use of technology. Expertise includes IT strategy, alignment and governance; IT transformation, effectiveness, and operational efficiency; budget, ROI and TCO management; vendor contract negotiations; network infrastructure; Telecom Carriers, data center site selection, vendor evaluations, builds, consolidations and relocations; virtualization of server and storage platforms; Cisco/Avaya Telephony systems; capacity planning; high availability; disaster recovery and business continuity planning; support services; team building; security and compliance.
Infrastructure, Data Center and Enterprise Networks - Consolidation, Virtualization, Rationalization
Technology Consulting and Project / Program Manager (Pre-Sales for Major Manufacturer) for a multi-site SAP Hosting data center consolidation, relocation and vendor migration for a major international consumer products company based in New York with Global operations.The client is switching hosting vendors, changing venues, consolidating sites, performing a SAN and Server tech refresh / virtualization and executing a full IT outsource deal.Performing Program management across all technology towers, (1000+ Servers wintel & unix) operational, data migration and san-storage (~500TB) assessments for operational optimization and risk mitigation.Inserted to the Pre-Sales team to assess the client’s storage complex, I was quickly able to develop a SAN Storage strategy proposal for the client.This proposal included multi-site SAN storage, data replication strategy, tools, software and services and risk mitigation.Worked with client’s numerous US, Belgium and UK operations to assess infrastructure consolidation and virtualization options while formulating a methodology for site and data migration in-country. Presented proposal & persuaded client (as an Infrastructure Executive, I had immediate credibility) on proposal that reduced their run-rate, mitigated risk while enabling the transition.
Rebuilt the corporate data centers, network infrastructure as well as the corporate desktop PC platforms; my mission was to attract, motivate and retain a new staff (3X in size to 86+, in 8 states since my arrival), develop a comprehensive set of strategies, processes and methods / procedures for infrastructure & data center operations. Established a new departmental Lifecycle Process of Plan, Implement & Run to get the new IT support organization once again providing critical data center, network services and platform support to the many lines of businesses. This included assessing and implementing Change Management-Change Control.
Established networking and systems standards for the infrastructure, reliable user desktops and Change Management in the data center and Internet / Intranet security. Began an ITIL adoption program for Infrastructure. Responsibility for communications, and information security supporting 85+ sites and 6,500 employees \ users. Extensive relationship management and negotiation skills with technology partners and internal business clients. Manage staff of 90 with $30+ million in operating and capital budgets, reporting to the CIO.
Redesigned and deployed all of Equitable's Insurance / Annuity product-line network infrastructures and data center client- servers (~200) integrating state-of-the-art technology as Equitable invested in their technology future. Implemented a management information architecture across all of Equitable's computing environments, integrating across all product lines - 8000 nodes. The targeted disciplines: Enterprise Help Desk, Software Delivery, Asset Inventory, Enterprise-Wide Event Management, Systems and Network Management.
Evolved a new network architecture (Cisco IP framework) to support the burgeoning client server requirements in the data center. Designed and implemented a new business-driven WAN / LAN infrastructure & server farm for Equitable's Agency network in order to support the new Agent's Workstation (5000). This included the design, testing, implementation and management of a nation-wide network of over 130 routers and 200 servers. Designed and developed a modern, state-of-the-art data center / network operations center equipped and staffed with the latest tools (OpenView) and 7X24 staff. Re-engineered the department's Lifecycle by implementing a Plan, Implement, & Run management style as well as reconstructing the data communications business to prepare for the client server evolution.
Managed a number of consulting Client assignments, which included my role as the DTI Project Manager of a large data center, network design and rollout for a Japanese shared-services client. Performed all requirements gathering, validation and execution.
Project Manager for ADP's move from Wall St. to Jersey City. Performed all requirements gathering, validation and execution for ADP's largest network and data center relocation. Serving thousands of Wall St. Brokerage firms through ADP's systems, processed 25% of the NYSE traffic. Built, evolved & managed the infrastructure & NOC. Provided hands-on technical management / direction of 7X24 Network Operations Center, including all aspects of day-to-day service delivery issues, Help Desk & reporting systems.
As the premier Payment Processing Company (ESBA), we provided Credit Card Message Switching (Non-Stop) systems and POS networks for merchant bank members. Provided network support within the Network Operations Center.
The Society of Industry Leaders (SIL) is a carefully selected global network of industry professionals and thought leaders. SIL Members are connected to Vista Research Inc. clients, usually through telephone and in-person consultations, and are compensated for their time.
The Councils of Advisors is a global network of executives and industry professionals who are compensated for providing their insights to the world's leading investors. Members of The Councils of Advisors improve investment decision-making and accelerate business innovation by providing collaborative consulting to leaders in the investment community.Council Members provide their industry knowledge to investors through telephone consultations, online surveys and scheduled in-person meetings. These exchanges provide Council Members with unique opportunities to consult with the investment community; in turn, investment managers gain a sharper understanding of the issues fundamentally related to their investments.
Reducing the cost and footprint of operations and infrastructure through rationalization & standardization has been a hallmark of my career.
Key evangelist in establishing, evolving and maturing the Shared-Services Model. Led the change / transition of the IT operating model into Shared Services.
Vision, Strategy, & Leadership in support of Transformation.
Ability to coach and guide team members, including helping staff recognize, develop and maintain strong client relationships
Social Media enthusiast, active Blogger & Tweeter.
Outstanding history of driving cost efficiencies and delivering strategic enterprise solutions and services delivery with increasing responsibilities in systems support, data center management / network infrastructure - services management, and implementation. Demonstrated great depth in business-driven technology design while delivering agile, flexible, scalable and resilient solutions. Proven track record of results-oriented performance, and hands-on technical qualifications as well as being accomplished in vendor management relating to product and service delivery. Built collaborative teams across all levels of the organization, management & partner providers.
Has especially shone in roles focused on growth and transition ranging from System Support, Infrastructure, Data Center Ops / Consolidations, Network Ops / Optimizations, Server / Storage Virtualization, End -User Computing / Standardization, Operational Transformations & Information Security / SOX / PCI.
Reducing the cost and footprint of operations and infrastructure through rationalization & standardization has been a hallmark of my career.Background:
Extensive leadership experience in systems support, data center network management, infrastructure management, and project implementation. As a Change Agent, I have provided technology Vision, Strategy, & Leadership in support of Transformation. Experienced with many warehouse, manufacturing, fulfillment, supply chain, financial and Customer Order systems and business processes - Insurance, Brokerage, Publishing, Distribution & Information Services Sectors.
My value proposition: