Nationalities:
Spanish
Venezuelan
Birth Date:
01/24/1981
Interests:
Passionate about delivering innovative products & solutions in dynamic environments with constant challenges on a daily basis.
Vision:
Increment the knowledge is base for personal growth.
Keys to be successful:
System administration and deployment (Unix/Linux/MS). Telecommunications. Web applications, Portals and Websites development. Systems automation. High availability/traffic web systems and/or infrastructure.
Applications:
Programming Languages:
Operating systems:
Hardware:
Protocols / Algorithms:
Support, monitorization, development and maintenance of cloud based platform for the customers that decided to use the company's SaaS deployment of the product.
Technologies used: Git, Jenkins, Puppet, Sensu, SAR, Ansible, AWS (Including S3, RDS, EC2, Route53, Elasticache, ELB, etc), HAProxy, NGINX, Percona, Sumologic.
Resolution of highly technical issues for the company customers. Worked with a peace of mind of cross-department involvement for the resolution of such issues.
In charge of building the platform for automated performance and benchmarking tests for SugarCRM, which results on improvement of the application.
Technologies used: Git, Jenkins, Vagrant, Puppet, Docker, SAR, ELK Stack (ElasticSearch, LogStash, Kibana).
Stack for testing: Linux/Windows, Apache/IIS, MySQL/MSSQL/DB2, PHP.
Management of the team of Technical Support Engineers and Support Specialists that handle the requests and issues presented by customers from the EMEA region.
As part of the position, the technologies used including the range of stacks that the product support are the following:
Provide 3rd. Level of technical support regarding possible issues with the CRM Software by guiding members of the team and customers in order to accomplish certain functionalities required.
The main skills applied were: PHP Coding/Debugging, Database Debugging and System Administration Skills in order to find possible root causes of issues.
Provide 2nd. Level of technical support regarding possible issues with the CRM Software or guiding the customers in order to accomplish certain functionalities required.
The main skills applied were: PHP Coding/Debugging, Database Debugging and System Administration Skills in order to find possible root causes of issues.
Research + Development of new solutions based in Communities and Social Applications like Facebook Applications Development, Mobile Applications Development (iPhone, Android, Blackberry), SEO for different websites, Twitter API Connection, FourSquare API Connection for geolocation/social experiences. Hardware development using Arduino microcontroller for Interactive Media applications. The languages I've used for this projects are PHP, Wiring, C#, MySQL, MS SQL Server, ActionScript 3, Processing, C++, Objective C.
Brands in charge and direct contact:
Prepare the content, structure and dictating of Linux Administration course for the Academy Muelles de Alejandría.
Activities:
Projects:
Puntual Projects:
Projects: