Senior Customer Success & Subscription Manager
Talend - Paris
Talend is a leader in cloud data integration and data integrity. The company provides software and services in the areas of data integration, data management, Master Data Management, data quality and data preparation .
Middle and Strategic Market :
- Drived the successful adoption and onboarding of Talend Products at key organizations to help customers realize the business value of our partnership and offerings.
- Created value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
- Drived subscription renewals contracts and identified opportunities for growth within the existing global customer base.
- Minimized subscriber churn through education, coaching, and influence
- Partnered with customer-facing account teams and executives (sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve their business objectives.
- Coordinated proactive engagement with customers by implementing a Customer Engagement Model
- Formed strategic relationships with key stakeholders (C-level and senior IT team) to understand a customer’s business within their industry and develop strategic roadmaps.