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Beata Baldo-Dambry

Senior Customer Success Manager

Work experience

May 2023

Strategic Customer Success Manager

BrainCube - Versailles FR

Helps achieve Digital transformation goals for in Industry 4.0

Own the end-to-end success for a book  customers, responsible for revenue retention, growth, and customer happiness metrics. Within this overarching goal, 

  • Establish close alignment with customers around their goals and priorities, and proactively plan and manage the customer relationship to achieve their target outcomes regarding license adoption and  usage;
  • Serve as a representative of Braincube to  customers, conveying  strategic and product direction, and sharing how this direction will contribute  our customers’ collaboration goals;
  • Serve as a representative of our customers back to Braincube cross-functional teams, advocating on their behalf to ensure we’re working in the best interests of our customers;
  • Use customer usage metrics to find opportunities to deepen Braincube's footprint and impact with my customers
  • Proactively plan for and lead customer renewal conversations.
  • Contribute to the development of the Customer Success team by bringing strong team-orientation, finding opportunities to share knowledge and best practices, and participating in hiring as needed to fuel the team’s expansion.
Jan 2022NOV 2022

Strategic Relationship Representative - Cortex

Palo Alto Networks - Boulogne FR

Palo Alto Networks continually delivers innovation to enable secure digital transformation

  • Responsible for developing and managing a France renewal sales plan to protect and grow  recurring revenues through expansion and customer satisfaction and loyalty, while ensuring renewals are managed to successful, on-time closure. 
  • working closely with internal departments like Sales, Support, Finance/Legal
May 2016 December 2021

Sr Customer Success & Subscription Manager


Modern data management that drives business value.

Middle and Strategic Market :

  • Drived the successful adoption and onboarding of Talend Products at key organizations to help customers realize the business value of our partnership and offerings.
  • Created value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
  •  Drived subscription renewals contracts  and identified opportunities for growth within the existing global customer base.
  •  Minimized subscriber churn through education, coaching, and influence 
  • Partnered with customer-facing account teams and executives (sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve their business objectives.
  •  Coordinated proactive engagement with customers by implementing a Customer Engagement Model
  • Formed  strategic relationships with key stakeholders (C-level and senior IT team) to understand a customer’s business within their industry and develop strategic roadmaps.
Aug 2005Dec 2015

Major Account Inside Sales

The MathWorks - Meudon FR

MathWorks is the leading developer of mathematical computing software.Its major products include MATLAB and Simulink, which support data analysis and simulation.

  • Grown revenue through attaining  maintenance renewal revenue goals.
  • Managed timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies.
  • Managed New product sales from lead to close
  •  Insured customer satisfaction through in-depth account knowledge and relationship development with key administrators and purchasing contacts
  •  Prospect within territory via account management activities
  • Developed of account management strategy in conjunction with sales rep
  •  Identified key decision makers/Influencers, set up meeting & events
  • Worked in conjunction with Sales Rep to achieve revenue goals through facilitation of order placement
  • Involved in planning and delivery of annual account plans 

Aug 2003Apr 2005

Business Delopment Manager

Descartes Systems group - Levallois

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses.

  • Prospected for new clients by networking, cold calling, advertising 
  • Identifying and mapping business strengths and customer needs
  • Set up meetings between client decision makers and company’s practice leaders/Principals
Feb 1999Aug 2001

Marketing & Business Development Assistant

Design Agency CRITERIUM - Montrouge

Agency specialised in corporate identity & packaging design

  • Participated in creation  of new packagings design  for french market and company visual identitied for leading polish food brand Sokolow
  • Propelled revenue by evaluate polish market & identify new prospect
  • Competitors benchmarking


June 1996

D.U.T. Techniques de Commercialisation

I.U.T de Sceaux

Bachelor Degree in Business Administration or BTEC Higher National Diploma