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Personnal Statement

Customer Success & Sales Account Manager with more than 20 years of experience in all phases of business cycle for Saas companies. A quick learner and excellent communicator with an ability to perform well in multitasking and multicultural environment. Seek a challenging & variet position that will be enable me to capitalise on my professional experience with opportunities for personal & professional growth.

Work experience

fromJanuary 2022

Strategic Relationship Representative - Cortex

Palo Alto Networks - Boulogne FR

Palo Alto Networks, the global cybersecurity leader

  • Responsible for developing and managing a France renewal sales plan to protect and grow  recurring revenues through expansion and customer satisfaction and loyalty, while ensuring renewals are managed to successful, on-time closure. 
  • working closely with internal departments like Sales, Support, Finance/Legal
May 2016 December 2022

Sr Customer Success & Subscription Manager

Talend

Middle and Strategic Market :

  • Drived the successful adoption and onboarding of Talend Products at key organizations to help customers realize the business value of our partnership and offerings.
  • Created value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
  •  Drived subscription renewals contracts  and identified opportunities for growth within the existing global customer base.
  •  Minimized subscriber churn through education, coaching, and influence 
  • Partnered with customer-facing account teams and executives (sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve their business objectives.
  •  Coordinated proactive engagement with customers by implementing a Customer Engagement Model
  • Formed  strategic relationships with key stakeholders (C-level and senior IT team) to understand a customer’s business within their industry and develop strategic roadmaps.
Aug 2005Dec 2015

Major Account Inside Sales

The MathWorks - Meudon FR

MathWorks is the leading developer of mathematical computing software.Its major products include MATLAB and Simulink, which support data analysis and simulation.

Customer relationship management in Aerospace, Defense (Thales, MBDA, Airbus Group, Safran, DCNS,) & Energy sector ( CEA, EDF, ITER)

  • Grown revenue through attaining  maintenance renewal revenue goals.
  • Managed timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies.
  • Managed New product sales from lead to close
  •  Insured customer satisfaction through in-depth account knowledge and relationship development with key administrators and purchasing contacts
  •  Prospect within territory via account management activities
  • Developed of account management strategy in conjunction with sales rep
  •  Identified key decision makers/Influencers, set up meeting & events
  • Worked in conjunction with Sales Rep to achieve revenue goals through facilitation of order placement
  • Involved in planning and delivery of annual account plans 

Aug 2003Apr 2005

Business Delopment Manager

Descartes Systems group - Levallois

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses.

  • Prospected for new clients by networking, cold calling, advertising 
  • Identifying and mapping business strengths and customer needs
  • Set up meetings between client decision makers and company’s practice leaders/Principals
Feb 1999Aug 2001

Marketing & Business Development Assistant

Design Agency CRITERIUM - Montrouge

Agency specialised in corporate identity & packaging design

  • Participated in creation  of new packagings design  for french market and company visual identitied for leading polish food brand Sokolow
  • Propelled revenue by evaluate polish market & identify new prospect
  • Competitors benchmarking
2000

Earlier experience

Luxe Hotels Industry - Paris
  •  Assistant Executive Director

Education

June 1996

D.U.T. Techniques de Commercialisation

I.U.T de Sceaux

Bachelor Degree in Business Administration or BTEC Higher National Diploma

Skills

Success Account Management
  • Experience of  management major national accounts
  • Developing productive & profitable business relation ship
  • Pipeline, sales cycle managemet
  • Need analysis and closing strategie
  • Result oriented
  • Energy & Mental Fortitude
  • Trust Advisor
Personal Skills
  • A team player with an enthusiastic attitude
  • Determination to get things done
  • Able to plan activities & carry them through effectively
  • Manage time effectively, prioritising task & able to work deadlines
  • Having a natural drive with loyal, strong & proactive ethic work
  • Appreciate inernational  and multicultural environment