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Summary

Bennie Blunt, Jr. is a highly skilled professional with expertise in programming, UNIX and LINUX, big data, and protocols and standards. As a Customer Success Manager at Cisco, he successfully managed a portfolio of US-based customers, ensuring a smooth transition to the Cisco Cloud Security Platform. Bennie proactively communicated with customers, provided comprehensive support and training, and mentored new Customer Success Managers. He collaborated with cross-functional teams to address customer needs and maintained accurate records and documentation. In his previous role as a Senior Customer Success Engineer at Stellar Cyber, Bennie demonstrated his technical proficiency and problem-solving skills. With a Master's degree in Systems Engineering from Missouri University of Science and Technology and a Bachelor's degree in Electronics Engineering Technology from Troy University, Bennie brings a strong academic background to his work. His experience and expertise make him a valuable asset in the field of technology and customer success.

Work experience

Customer Success Manager

2023-06present
Cisco
  • Successfully managed a portfolio of US-based customers, ensuring their smooth transition to the Cisco Cloud Security Platform.
  • Proactively communicated with customers, keeping them informed about the progress and readiness of the transition, resulting in high customer satisfaction and minimal disruption.
  • Provided comprehensive support, guidance, and training on the existing Lightspin platform, enabling customers to maximize its benefits and achieve their security goals.
  • Mentored new Customer Success Managers during their onboarding process, facilitating their understanding of the Lightspin product and ensuring a seamless handover of customer accounts.
  • Collaborated with cross-functional teams to address customer needs and resolve any issues or concerns in a timely manner.
  • Maintained accurate and up-to-date customer records and documentation, ensuring smooth knowledge transfer and effective collaboration with team members.
  • Adapted communication style to suit the needs and preferences of individual customers, avoiding technical jargon and explaining concepts in a clear and concise manner.
  • Diligently proofread all customer communications and documentation, ensuring accuracy and professionalism in all interactions.

Senior Customer Success Engineer

2022-052022-12
Stellar Cyber
  • Successfully onboarded MSPs and enterprise customers onto the Security Services Platform, providing seamless account management, post-sales technical support, and proactive monitoring and maintenance for optimal customer environment health.
  • Conducted weekly health checks of assigned accounts, ensuring the stability and performance of customer environments and enabling them to focus on other aspects of their business, such as acquiring more MSP customers and expanding their customer base.
  • Played a key role in increasing top-line annual revenue growth through effective customer success strategies and fostering long-term customer relationships.
  • Collaborated closely with cross-functional teams to address customer needs and resolve technical issues promptly, ensuring high customer satisfaction and retention rates.
  • Maintained clear and concise documentation of customer interactions and resolutions, facilitating knowledge sharing and providing valuable insights for continuous improvement.
  • Utilized data-driven insights to identify opportunities for upselling and cross-selling, contributing to revenue growth and maximizing customer lifetime value.
  • Demonstrated strong communication skills by effectively explaining complex technical concepts to non-technical stakeholders, ensuring a clear understanding of the value and benefits of the Security Services Platform.
  • Proactively identified and addressed potential risks or challenges, implementing preventive measures to mitigate customer issues and enhance overall customer experience.

Customer Success Engineer

2021-032022-05
Palo Alto Networks
  • Played a key role in the successful implementation and adoption of the Strata Secure Access Service Edge (SASE) framework, enabling modern enterprises to achieve dynamic and secure access to applications and data.
  • Collaborated with cross-functional teams to deliver exceptional customer success, ensuring that clients' access needs were met and their cybersecurity requirements were effectively addressed.
  • Provided technical expertise and support to customers, assisting them in optimizing and securing their network connectivity using SASE's network security functions and wide area network (WAN) capabilities.
  • Conducted in-depth analysis of customer requirements and developed customized solutions, leveraging SASE's cloud-native architecture to deliver scalable and flexible deployments.
  • Implemented identity-driven security measures, ensuring that access decisions were based on user or device identity rather than physical location, enhancing overall security posture.
  • Collaborated with global teams to ensure the availability of SASE's global network of points of presence (PoPs), delivering low-latency access and high performance for users worldwide.
  • Maintained clear and concise documentation, facilitating ease of understanding and seamless knowledge transfer between team members and customers.
  • Actively participated in continuous learning and professional development, staying updated with the latest cybersecurity trends and advancements in SASE technology.

Senior Technical Account Manager

2019-062021-03
Imperva
  • Cultivated and nurtured long-term relationships with strategic customers, ensuring their satisfaction and loyalty to Imperva.
  • Successfully managed complex implementation and onboarding projects, ensuring seamless integration of Imperva's products and services into customer environments.
  • Oversaw consulting assignments and technical escalations, providing expert guidance and support to resolve customer issues promptly and effectively.
  • Collaborated closely with cross-functional teams, including Development, QA, Security, and Senior Management, to address customer concerns and drive product improvements.
  • Maintained clear and effective communication with headquarters teams, ensuring timely resolution of customer issues and alignment of goals and objectives.
  • Demonstrated strong project management skills, effectively managing timelines, resources, and deliverables to meet customer expectations and achieve project success.
  • Avoided technical jargon and communicated complex concepts in a clear and concise manner, ensuring understanding and alignment with customers and internal teams.
  • Diligently proofread all communications and documentation, ensuring accuracy, professionalism, and error-free presentation.

Cloud Security Engineer

2020-052021-03
Imperva
  • Played a key role in customer onboarding, product support, proactive maintenance, and monitoring as a Cloud Security Engineer within the Managed Services team at Imperva.
  • Contributed to the development of the Imperva knowledge base by writing comprehensive guides and technical how-to articles, enhancing the overall customer experience.
  • Handled level 2-3 support cases, collaborating directly with Imperva customers, partners, and Sales Engineers to resolve technical product issues efficiently and effectively.
  • Escalated complex technical issues to the Imperva Engineering department, working closely with them to achieve timely resolutions and ensure customer satisfaction.
  • Maintained clear and concise communication with stakeholders, avoiding technical jargon and explaining complex concepts in a manner easily understood by non-technical individuals.
  • Consistently followed established protocols and procedures, ensuring consistency and adherence to best practices in customer support and service delivery.
  • Diligently documented all support cases and resolutions, contributing to the knowledge base and facilitating knowledge transfer within the team.
  • Conducted regular training sessions for team members, sharing expertise and promoting continuous learning and professional development.
  • These efforts contributed to above average customer satisfaction ratings from customer base which enabled sale to more easily upsell services and to resign to multi-year contracts

Worldwide Product Support Engineer -High Performance Computing

2015-082019-06
Intel Corporation
  • Provided 4th level product support on Intel High Performance Computing (HPC) Fabric products, specializing in Omni-Path and True Scale, effectively diagnosing and troubleshooting complex technical issues for HPC customers.
  • Managed incoming customer support issues through various channels, including emails, portal postings, phone calls, and on-site visits, ensuring prompt and satisfactory resolution.
  • Administered, installed, and troubleshooted Linux distributions to resolve customer host software problems, demonstrating expertise in Linux administration.
  • Supported OEMs and integrators with new cluster testing and acceptance, ensuring seamless integration and optimal performance of Intel HPC products.
  • Guided, advised, trained, and mentored Level 1 and Level 2 support staff, fostering a culture of continuous learning and professional development.
  • Maintained and organized the assigned product support lab equipment rack, facilitating efficient learning and recreation of customer technical issues.
  • Ensured clear and concise communication with customers and internal stakeholders, avoiding technical jargon and explaining complex concepts in a comprehensible manner.
  • Diligently proofread all customer communications and documentation, ensuring accuracy and professionalism in all interactions.

Software Validation Test Eng - System Test Engineer

2014-022015-08
Intel Corporation
  • Developed a comprehensive understanding of new Intel architectures and software products for High Performance Computing (HPC), ensuring in-depth knowledge of product functionality from technical specifications and design guides.
  • Created and executed test validation plans to ensure the functionality and performance of Intel's HPC products, utilizing optimal test approaches and writing test cases to increase feature coverage in both manual and automated test environments.
  • Analyzed test results, identified and reported bugs, and assisted in the debugging process, contributing to the overall improvement of product quality.
  • Gathered and analyzed test metrics, providing valuable insights and suggesting improvement plans to enhance testing efficiency and effectiveness.
  • Collaborated closely with hardware and software development teams, fostering effective communication and coordination to achieve project objectives.
  • Utilized scripting languages such as tcl/expect and Python on Linux Red Hat and SLES operating systems to automate test processes and increase efficiency.
  • Conducted full HPC fabric testing using Xia Chariot test product to generate traffic and test patterns, ensuring the reliability and performance of Intel's HPC platform.
  • Utilized Wireshark for test analysis and troubleshooting, ensuring accurate and thorough evaluation of test results and identifying any issues or anomalies.
  • Stayed updated with industry standards such as Open Fabric Alliance, Infiniband Trade Association, and IEEE current True Scale standards, applying them to the testing of Intel's next-generation HPC platform.

Computer Engineer

2010-122014-01
United States Army Communications-Electronics Research, Development and Engineering Center
  • Conducted research and evaluation of science and technology for the US Army, focusing on Mobile Ad Hoc Network (MANET) routing in tactical networks.
  • Utilized open-source products on LINUX platforms, including VMware Player, VirtualBox, NS-3, and NS-2, to perform modeling, simulation, and testing of a new inter-domain routing protocol for MANETs.
  • Presented and published research findings in relevant conferences and workshops, contributing to the advancement and collaboration in the field of Mobile Ad Hoc Networks.
  • Delivered talks and presentations on research and related technologies, effectively communicating complex concepts to diverse audiences.
  • Collected and analyzed data for ASEO/Operational Data Collection Analysis (ODCA), providing network and application performance analysis to customers and management.
  • Installed and maintained a development lab for network simulation and analysis scenarios, ensuring the availability of necessary tools and resources.
  • Managed and maintained Opnet analysis tools, including SP Guru, Application Transaction Analysis (ATX), Application Response Export (ARX), Application Mapper, JCSS, and VNE server, ensuring they were up-to-date with the latest revisions and patches.
  • Utilized additional analysis tools such as SolarWinds, Wireshark, and Shunra for in-depth analysis and troubleshooting.
  • Contracted with Booz Allen Hamilton and Opnet Technologies, demonstrating a strong track record of successful collaboration with industry-leading organizations.

Education

Masters of Science

2012-01
Missouri University of Science and Technology

Missouri University of Science and Technology
MS, Systems Engineering
2010 - 2012

Bachelors of Applied Science

1991-01
Troy University

Troy University
Bachelors of Applied Science, Electronics Engineering Technology
1988 - 1991
Minor:Mathematics


St Augustine Prep

College Prep

1981-01
Udemy

Diploma, College Prep
1977 - 1981


Udemy Alumni
CSS, HTML, Django, Python, Linux Admininstration, Django, Machine Learning, Scikit
Learn
2016 - Present
Currently taking courses and have taken courses to develop my software skills for web development and data science


Future Text.com

Qualifications

  • Machine Learning , ELT/ETL, Deep Learning, ML Models, Numpy, SciPy, Matplotlib, Seaborn, Sci-kit Learn
  • Operating Systems
  • Amazon Web Services (AWS), Amazon Sagemaker
  • Computer Vision
  • Routing protocols: OSPF, ISIS, RiPv2, BGP, EIGRP, VRRP
  • Multilayer switching, vlans, spanning tree
  • CentOS, Red Hat, Ubuntu
  • Conference Presentations/Talks, training, mentoring, and documentation
  • Cloud Computing
  • Linux System Administration
  • Python scripting
  • NMAP
  • Wireshark
  • VScode
  • Azure Cloud, Azure AI studio
  • Google Cloud
  • Github, git
  • MLOPS and Monitoring
  • Cybersecurity

Certifications

  • Certificate in Progress, Data Science and Internet of Things
  • Improving Deep Neural Networks: Hyperparameter tuning, Regularization and
  • PGP AI - Deep Learning with Tensorflow and Keras - Simplilearn
  • POST GRADUATE PROGRAM IN AI AND MACHINE LEARNING - Simplilearn
  • PGP AI - Data Science with Python - Simplilearn
  • Neural Networks and Deep Learning - Coursera
  • PGP AI Machine Learning - Simplilearn
  • Optimization - Coursera
  • Certificate code: 3537526
  • Certificate code: 3276139
  • Certificate code:3413781
  • Certificate code
  • Bennie Blunt Jr.
  • XKEAVMQGYMTH
  • MS4HVXX49QTW
  • 92613524