Developed and tailored an Asset Strategy that is aligned with the sales objectives, sales methodology, and sales mentality for seven different platform teams to ensure relevant delivery of information
Created and maintain a strategic and tactical Governance Model with key stakeholders to keep information updated and applicable to selling conversations
Drive tribal knowledge initiatives so sellers have access to a wealth of resources and tacit knowledge
Analyze competitive information and deliver analysis in a manner that enables a sales rep to better position Blackboard products and overcome the competition
Utilize our “intersecting” position as an added component for sales and organizational readiness as it relates to the Go-to-Market function
Played a key role in making unparalleled Client Care a product differentiator and selling point, helping to position The NTI Group as the notification service industry leader in preparation for the company’s acquisition by Blackboard Inc (bbbb)
Developed necessary implementation documentation, best practices and additional processes tailored to higher education
Supervised Account Managers and oversaw all aspects of account implementation, support and aftercare of clients in the Southeast region, which included the 3 largest accounts company-wide
Traveled extensively throughout the Southeast, Northeast, and Midwest region, meeting with existing and prospective clients to build and maintain relationships during onsite trainings, regional visits, and conferences
Responsible for retention of over 385 clients, achieving a 100% renewal rate in first year
Worked with RFP Director to write responses to RFPs issued by institutions seeking a notification system